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Old 12-29-2018, 07:58 AM   #51
travelin texans
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The motorhome may be registered as a 2018, but what year is the chassis?
We were in Indiana in August 2013 for a rally & driving by the factories that assembly class Cs had at least 200-300 cab & chassis sitting in a field next to the plant with weeds as tall as the cabs. It was already August so the newer model cab & chassis were just coming off line at Ford so those in the field were already 1 year model old still sitting in the weeds & the 2014 model rvs were already on the lots, so by the time some of those in the weeds got built the chassis could already be 2 years old. On other forums folks have had issues with a "new" rv with a 1 or 2 year old chassis.
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Old 12-29-2018, 02:12 PM   #52
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I am sure that in a perfect world, the CW store or manufacturer should make this rust issue right but if it were mine, rather than fuss about lawyers and law suits, I would get a gallon of phosphoric acid and mix it into a solution. Then I would take a wire brush and hit the flaking rust and then soak the areas that are rusted with a sponge in the phosphoric acid solution. Alternatively rust binding commercial products but phosphoric acid solution works better. Of course, you should use eye cover and keep the stuff off you as you work but it isn't as nasty as many acids. This solution will turn the rust to paintable ferric phosphate. It works great in motorcycle gas tanks where the metal is plain steel and tends to rust over time.



If you use a commercial product, most are phosphoric acid based. Here is a good article detailing the differences between many of these products. You will want to paint the treated areas after they become cured and inert. I would recommend Krylon commercial grade spray paint (aerosol cans) but you can shoot the paint with a gun if that is more your bent.
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Old 12-30-2018, 12:43 PM   #53
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The people who bring up " I am getting a lawyer involved" always sounds like their really upset. I bet NONE will do it or have done it. Not over anything that is not a realistic pay out into a big number of thousands. And of course the lawyer getting up to 50%. Rust on a underside of a vehicle might cost a grand to have someone to remove rust, prep and spray undercoating to fix it.
If you really want a lawyer involved get an hour of advice 1st. Listen to them when they tell you it may take years. If they are real good they want a detainer up front, you got 10,000 bucks for that. Once you have a lawyer involved no dealer or factory of any product can or will talk to you, they cannot. You paid a lawyer to do all the talking from that point onward. You pay your lawyer 200 bucks an hour to talk to their lawyer. The American way, lawyers need to make money too.
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Old 12-30-2018, 01:02 PM   #54
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Just a "stuck in my craw" event that happened to me years ago. I bought a clinic in a small rural town in Mississippi. I hired one of my patients (a lawyer) to close on a real estate purchase so I could build a house. He came to the office for his checkup, mentioned that things were going well with the real estate purchase. When I got the bill for his "services" there was a $350 charge dated the day of his appointment. When I asked him about it, he simply said that he spent 90 minutes waiting to tell me things were going well.

It all boiled down to the facts that I charged him $55 for a medical exam and he charged me $350 for a legal update..... Since then, I've been very reluctant to take any lawyer's advice "at face value"....

The above comments about hiring a lawyer to get resolution on a $1000 loss will probably cost you $15000 in legal updates so you can "save the $1000.....

Lawyers..... Where would we be without them ????
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Old 12-30-2018, 05:34 PM   #55
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Nonsense! The right lawyer can probably get you a zillion dollar judgement... I would call my buddy Jim:
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Old 12-30-2018, 05:42 PM   #56
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Danny: all units delivered to our lot get washed the same day so they can get a proper exterior inspection. Unfortunately the underbelly, frame and such are often overlooked by the kids hired to detail units. Paid minimum wage so the quality of work reflects that.
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Old 12-30-2018, 05:59 PM   #57
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Originally Posted by chuckster57 View Post
Danny: all units delivered to our lot get washed the same day so they can get a proper exterior inspection. Unfortunately the underbelly, frame and such are often overlooked by the kids hired to detail units. Paid minimum wage so the quality of work reflects that.

Thanks Chuck. It makes sense to me in lots of places. Where we live I suspect that they don't even think about it. I've spent a lot of time at our dealerships and watched them prep quite a few RVs cleaning the exterior, working up the interior, putting them in the "fix it" que..but never saw anyone clean under an rv. I doubt they ever think about where they came from to get there.
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Old 02-04-2019, 05:07 PM   #58
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.I think Chuckster57 and traveling texans are right. Keystone is not the only one. My son bought a brand new Airstream from a San Diego dealer . They bent over backwards to take care of some minor items that needed attention . But once they signed the papers , and after they took delivery, a camping trip revealed more problems. They barely gave them the time of day and told them the waiting list was more thsn 90 days to bring it in. Total shock. I have had 8 RVs and all have been used. Our current one a 2017 Montana 3950BR is the newest and most luxurious one we have ever had. The previous owner was a rich guy who had a super extended warranty which he paid 100$ every time something went wrong and ths repairman came to him.He tried to transfer it to us but could not. I was pissed when things started going wrong right away. No way I can afford the dealer so I decided to continue fixing stuff myself. which I have always tried to do. This forum has helped me immensely. There are many savvy experts here who take the time to explain things to knuckleheads like me. I have made over a dozen repairs to this RV and have gotten much help from these guys . Like you I was angry at Keystone ,mainly hecause they told me that there was no wiring diagram for this trailer ..total BS. So now I realize l can get the help I need here , so I keep my blood pressure low by just forgoving them. I still gripe about the useless owners manual , but I have met many Keystone employees on line who have tried very hard to help. Sometimes they have . Good luck ...
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Old 02-04-2019, 05:26 PM   #59
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Originally Posted by sourdough View Post
I think I'm wondering why you're so upset.

You found a defect on day 14 (that should have been found on walk thru), on day 16 the tech looked at it and submitted information for warranty approval that would be in 48 hours?? What is wrong with that?

And, you are absolutely correct; if you don't find the defect before you take it off the lot you are going to have to provide a lot more info than if you didn't take it. Why? Well, after spending many hundreds of nights in hotels, condos etc. etc. I understand it. Many years ago I would never have said it, but these days, I can't believe the craziness that people do "just because". Defacing, breaking things for no reason. Couple that with the dealers that "fudge" as mentioned above and Keystone HAS to make sure what they are paying for is actually something they should pay for.

I'm not implying that you are the kind of person that would do anything like I mentioned, or that your current problem is any of your doing. I'm simply trying to point out the way Keystone looks at it (as would I). Hopefully you get it repaired and you're on the road in short order.
The salesman ,,, tech ,,, or whatever he is called should be the one to go over it with a fine tooth comb,,, not the buyer,, if you're a 1st time or even 2nd time rv owner you might not have a clue what you're looking at.,, but he should,,, jmho
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