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Old 05-23-2015, 07:48 AM   #1
Wawhoss
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how long should warranty work take?

We bought our 5th wheel trailer('15 Laredo 278srl) from a dealer in Hammond La on 3/21/15, We used it for Easter Week end and as usual we had a list of 15/20 items that needed some work (not unusual for a brand new unit). We returned it to the dealer on 4/25/15 and so far they haven't fixed a thing.

Their story is that they first have to access the work and then ask Laredo for a work authorization and then after they get that they order the parts from Laredo. Right now we are waiting for the parts to ship! They still have to do the work.

Has anyone else run into these kinds of delays with this product line?

Thanks
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Old 05-23-2015, 10:20 AM   #2
BirchyBoy
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We had warranty work and it was about a month last Fall. It all depends on your dealer and what needs to be done.
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Old 05-23-2015, 11:25 AM   #3
Javi
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Depending on the punch list it can take from a month to three or even four months during the initial one year warranty period. Some of this is on the dealer taking a while to get it in the shop and document all the points on the punch list. After all make ready is gonna win that fight every time.

Some of it is on Keystone for making the warranty process cumbersome and often denying the claim or requesting further documentation.

This is why many of us just fix the little things ourselves, leaving only major problems for the dealer.
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Old 05-23-2015, 03:21 PM   #4
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One trailer we had a few issues so we dropped it off and told them our next trip was in 4 weeks and they had it done. The last issue, we sent pictures, they ordered the parts and I made an appointment when the parts came in. I sat and waited for it.
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Old 05-23-2015, 03:52 PM   #5
chuckster57
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How long it takes to complete warranty work depends on a few factors.

How many RV's are in front of yours and how many techs there are. Another factor is the time of year.

Warranty repairs have to follow a process so the dealership will get paid. First thing is the tech takes your list and documents on a work order what the concern is and the cause. Then pictures are taken including any data plates that contain model and serial numbers. After all the documentation is submitted to the factory, including labor times to repair, the factory authorizes or denies each item.

If it's approved and parts are needed then they are ordered. Once the parts arrive, the repair is performed. If any item is denied, then that concern is not dealt with without telling the customer that it was denied and the cost will be the customers responsibility. All of this takes time, and I have seen it take days, weeks, and months. In the end, all you can do is call the service mgr. And ask nicely how the repairs are coming along.
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Old 05-23-2015, 04:54 PM   #6
therink
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On my current fiver, I also had a punch list of larger warranty items (about 6), which required parts from Keystone. I fixed numerous nuisance items myself.
To fix the major items, I made an appointment with the dealer to look at and verify the issues. Once they did their documentation required for warranty coverage, I left and told them to call me when the parts came in. Once the parts were in, I scheduled the repairs and had my rig back within 3 days. I learned this method the hard way whereas in my last new RV, the dealer had my rig for over two months.
I found this to be a good way to remain in the drivers seat for warranty work. Once you drop off the rig, you are at the dealers mercy. I don't think most dealers consider warranty work a priority, as they can't bill out full labor rates.
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Old 09-05-2016, 08:16 AM   #7
Jhanemann
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Curious to know which dealer this is. We too have had our camper sit at dealer for warranty work for 5 months!

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Old 09-05-2016, 01:31 PM   #8
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I've posted this before but will again.
For warranty work on components like Dometic refigerators or A/C, Suburban furnace, awnings, etc. any factory authorized repair shop can repair it under warranty. Usually much better and faster than the dealer. There is very little incentive for a dealer to actually fix anything.
There is one catch. You have to be sure the issue is the component. If it's the wires going to the A/C then the shop can't fix a Keystone assembly issue under warranty.
I would suggest finding an independent parts and repair shop and talk to them about what components they are authorized to repair under warranty.
My shop is authorized to repair about everything I have except frame, walls and cabinets. Channelview RV Supplies I-10 East, Houston, TX.
And if you own Dometic...they offer extended warranties.
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Old 09-05-2016, 01:59 PM   #9
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how long should warranty work take?

Quote:
Originally Posted by Wawhoss View Post
We bought our 5th wheel trailer('15 Laredo 278srl) from a dealer in Hammond La on 3/21/15, We used it for Easter Week end and as usual we had a list of 15/20 items that needed some work (not unusual for a brand new unit). We returned it to the dealer on 4/25/15 and so far they haven't fixed a thing.



Their story is that they first have to access the work and then ask Laredo for a work authorization and then after they get that they order the parts from Laredo. Right now we are waiting for the parts to ship! They still have to do the work.



Has anyone else run into these kinds of delays with this product line?



Thanks


It's the same for ALL brands. Document customer concern, take pictures. Submit for approval. Get approval, order parts. Wait for parts to arrive. IF they are right, do the work. If they are wrong ( common) order again, wait for right part.

Just went through this with a Keystone outback. Rear window wasn't working from the factory. I took pictures, measured and our warranty girl ordered. 3 weeks later window showed up. Emergency exit was on wrong side. 3 weeks later got the right window. Factory admitted wrong one sent out. They had to pay shipping TWICE.
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2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.

Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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Old 09-05-2016, 07:39 PM   #10
Ken / Claudia
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I would not ever leave my car, boat, rv, etc at a dealer unless it could not be used because of the problem. With current TT I did 100% just like post #6. With a appointment. 1 day for dealer to look at, photograph problems. I than took TT home and used it on 2 outings. They got approval, than parts about 2 weeks later. 2 days at dealer and I had unit back. Did the same when the furnace failed except no outings between the look at and fix.
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Old 09-05-2016, 08:10 PM   #11
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Quote:
Originally Posted by Ken / Claudia View Post
I would not ever leave my car, boat, rv, etc at a dealer unless it could not be used because of the problem. With current TT I did 100% just like post #6. With a appointment. 1 day for dealer to look at, photograph problems. I than took TT home and used it on 2 outings. They got approval, than parts about 2 weeks later. 2 days at dealer and I had unit back. Did the same when the furnace failed except no outings between the look at and fix.


We have customers that do that. I like it because it benefits both parties. You can still use your RV and it's not taking up space in our lot.
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2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.

Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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Old 09-06-2016, 08:33 AM   #12
Tbos
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The problem we have in our area is you have to make an appointment just to get in line. You have no idea how long the rig will sit there before it is actually looked at. Then depending on what is needed the additional wait begins.
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Old 09-06-2016, 10:34 AM   #13
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Can't you make an appointment specifically to document concerns? Kind of like a "waiter" appt. where you wait while they do anything.
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2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.

Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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Old 09-06-2016, 03:47 PM   #14
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Can't you make an appointment specifically to document concerns? Kind of like a "waiter" appt. where you wait while they do anything.


All I want done is an annual inspection and they scheduled me 8 weeks out to get in line. The dealer closest to me won't even call me back because I didn't buy there. Oh well. Not much I can do at this point.
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Old 09-10-2016, 05:23 PM   #15
robo
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Took us 4.5 months in the off season to get ours done. Now 6 trips after that all they worked on turned to ****. Mainly the slide cAbles i am removing to repair the missed aligned pulley system installed. I see a video on youtube in my future

Way to go camping world and keystone hope you both go bankrupt
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Old 09-10-2016, 06:03 PM   #16
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Way to go camping world and keystone hope you both go bankrupt
I wouldn't be so quick to wish ill on Keystone. If the repair wasn't done correctly you can't blame keystone. The dealer on the other hand.....skilled, competent techs aren't a "dime a dozen". I'm not in anyway trying to bash or defend the dealer that did the work, but as a person that has worked on cable driven slides, they aren't all that simple.
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Old 09-11-2016, 09:37 AM   #17
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I understand but basic thangs like if a moveable cable touches something it will wear and fray also break. Pics and vids to come
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Old 09-13-2016, 07:45 PM   #18
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Photo to see

Here is the start
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Old 09-13-2016, 07:46 PM   #19
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Another on

Hereis another
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Old 09-13-2016, 07:48 PM   #20
robo
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How can thos not be covered the install manul says it has to be 1 inch away from the frame
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