Go Back   Keystone RV Forums > Keystone Tech Forums > Technical Corner
Click Here to Login

Notices

Reply
 
Thread Tools Display Modes
 
Old 01-10-2019, 11:49 AM   #1
John F
Junior Member
 
Join Date: Dec 2018
Location: MURRIETA
Posts: 12
Hi, I just got a 2019 Sprinter Campfire. Does anyone know where they locate their splitter?

Where is the Splitter locates in the Sprinter Campfire 29FWBH?
__________________

John F is offline   Reply With Quote
Old 01-10-2019, 02:26 PM   #2
Pull Toy
Senior Member
 
Pull Toy's Avatar
 
Join Date: Mar 2015
Location: Southeastern Connectiut
Posts: 934
Welcome to the forum... lots of good info, and friendship happening here!

I've never owned your model, but with most of the campers that I've owned over the years, it's been behind the cover plate for the Amplifier. This willl be the one that has a co-ax nipple, a small black button, a pilot light, and usually a 12v (cigar lighter) outlet. There may be additional splitters downstream, depending on your layout, but this is the primary one. It sends "amplified" signal to more than one set.

Good Luck,
__________________

__________________

Pull Toy

Steve & Jan, Ava & Emma (Mini Schnauzers):
2016 F350 Lariat 4X4 Powerstroke CC/SB "PULLTOY V"
2013 Alpine 3535RE "MAGIC CARPET III"
Proud Navy Vet!
Pull Toy is offline   Reply With Quote
Old 01-10-2019, 04:58 PM   #3
xrated
Senior Member
 
xrated's Avatar
 
Join Date: Oct 2016
Location: "Murvil, TN
Posts: 1,348
My booster and wall plate/switch is in the garage area of the Toy Hauler. Guess where the actual splitter and amplifier is........Yep, dangling inside the wall between the garage and the kitchen.......Nice Quality Keystone!
__________________
2016 F350 King Ranch Crew Cab Dually Diesel 4x4
2017 Keystone Impact 303 T.H.
2014 Yamaha FZ09 (highly modded)
Excessive payload capacity is a wonderful thing

"If it ain't Fast....It ain't Fun"
xrated is offline   Reply With Quote
Old Yesterday, 04:44 PM   #4
John F
Junior Member
 
Join Date: Dec 2018
Location: MURRIETA
Posts: 12
Thanks! Looked and still can’t find it. Lol. I called Keystone to try and find out and they actually said they couldn’t give me that information. That alone tells me I will never buy from them again!!!
John F is offline   Reply With Quote
Old Yesterday, 05:24 PM   #5
JRTJH
Site Team
 
JRTJH's Avatar
 
Join Date: Mar 2011
Location: Gaylord
Posts: 13,767
Quote:
Originally Posted by John F View Post
Thanks! Looked and still can’t find it. Lol. I called Keystone to try and find out and they actually said they couldn’t give me that information. That alone tells me I will never buy from them again!!!
What the person in customer service told you is true... <literally true> The administrative clerk/typist who answers the phone and relays messages to other parts of the plant "really and truly can't tell you" because in all probability they simply don't know and have no idea where to start looking for the answer...

If you consider that Keystone builds well over 200 floorplans of 20 brands of RV, all different, all with different features and options, some with 3 TV's and some with the option for 5 TV's, while some only have 1 TV with options for two, three or more, every option means a different splitter location and quantity, it's not surprising that someone sitting in the front office who has never walked the manufacturing floor and never spent an afternoon inside one of their products can't answer every question about every model. For you, it is "where's the splitter" for the next caller, it's a different trailer and they want to know where the galley sink cold water ties into the main line and if it's 1/2" or 3/8" PEX fittings that are used on the line. Then the next caller wants to know where the thermostat line runs through the wall into the ceiling on a third model....

NOBODY can possibly know everything about every Keystone trailer, so the "customer service department becomes a "relay message station" for important safety issues and a "you need to discuss that with your selling dealer" for answers that aren't related to safety....

I'm not making excuses for Keystone, they don't pay me anything, so I'm not defending their actions, just explaining that you really don't want to rely on a minimum wage employee that may not yet be off hiring probation giving you technical answers on one of literally millions of "bits of info" that they simply don't (and can't) know off the top of their head. So, rather than make promises to get you the answer (something they can't find and if the back office won't give them, they can't give you) they simply suggest you talk to your dealer. After all, that's where the service should be performed.

ADDED: As an "afterthought" I don't know what brand tow vehicle you have, but as a comparison, call 1-800 FORD CARES or 1-800 CHEVY HELP and ask them where the connector for the GPS antenna is located in your truck. You might even narrow it down and ask if the connector is behind the left or right side of the headliner.... See what answer you get from Ford or GM. I'd almost bet my next paycheck (I'm retired BTW) that you'll be told they can't provide that kind of information and you need to contact your dealer for assistance.
__________________
John



2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
JRTJH is online now   Reply With Quote
Old Yesterday, 05:31 PM   #6
John F
Junior Member
 
Join Date: Dec 2018
Location: MURRIETA
Posts: 12
Fine except I bought out of state for the great discount. What a mistake so far
John F is offline   Reply With Quote
Old Yesterday, 06:08 PM   #7
JRTJH
Site Team
 
JRTJH's Avatar
 
Join Date: Mar 2011
Location: Gaylord
Posts: 13,767
Quote:
Originally Posted by John F View Post
B.S. that is. I asked to be transferred to the correct department to tell me the location. They need to get their you know what together. Lousy excuse
No need to get "testy" with anyone on this forum.... I'm trying to give you some information so you can understand the process at the factory. If you don't want it, go somewhere else and find your answers....

As for the factory, YOU are not their concern, the dealership is.... The dealer is their customer YOU are the dealer's customer...

As I explained above, give Ford or Chevy a call and ask their customer service department where a component in your tow vehicle is located....

They (Keystone customer service) is not there to give technical advice and they DO NOT transfer customer phone calls throughout the plant. As a fact, neither does Ford or Chevy. You might try calling your local WalMart, asking for the automotive department, then when they answer, tell them you want to talk to a mechanic, not whomever is on the phone. See how far you get with them calling someone off the floor to "chat with you"......
__________________
John



2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
JRTJH is online now   Reply With Quote
Old Yesterday, 06:26 PM   #8
John F
Junior Member
 
Join Date: Dec 2018
Location: MURRIETA
Posts: 12
I am sorry, I did not mean to offend anyone. I am just frustrated. New at having an RV so I have a lot to learn. Thanks for your help. I do appreciate it.
John F is offline   Reply With Quote
Old Yesterday, 06:31 PM   #9
PARAPTOR
Site Team
 
PARAPTOR's Avatar
 
Join Date: Jan 2014
Location: Western PA
Posts: 2,675
John F you have not mentioned why you are looking for splitters nor what system you are looking into? most of the posts here reference the OTA (antenna) and cable TV wiring systems/configurations. As stated on these systems the splitters are located in the wall or ceiling near the antenna booster plate, remove the plate and reach in behind it, The satellite system wiring is a complete separate configuration and those splitters if any could be virtually anywhere in the walls or ceilings. Have you found the booster if you are chasing down the splitters in either the OTA or cable TV system
__________________
2013 RAPTOR 300MP w/Rear Patio Deck NO Folding Side Ladder
2013 Silverado 3500HD LTZ CC LB 4X4 DRW
Duramax 6.6L Turbo Diesel; Allison Trans
Reese 20K; Carlisle Radial Trail RH/HD; TPMS (12 Tires)

Veteran


PSU (GO LIONS)
PARAPTOR is offline   Reply With Quote
Old Yesterday, 06:35 PM   #10
John F
Junior Member
 
Join Date: Dec 2018
Location: MURRIETA
Posts: 12
To make a long story short I want locate the splitter so that I can wire my outside covienince center and bedroom TV’s directly to my Dish on the roof.
__________________

John F is offline   Reply With Quote
Reply

Tags
cable

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 03:16 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.