Alpne 3600rs issues

[vallboss2]

As requested by jrtjh - moderator we have moved this from fifth wheel thread.

Hydraulic jack on front leaking fluid – repaired - warranty
large trim over dining room slide was busted – repaired - warranty
tv crooked in the cabinet – repaired - warranty
major leak from air conditioner – repaired – warranty
cabinet beside sofa replaced due to water damage - warranty
chair not opening properly – replaced – warranty
chair torn – replace - warranty
couch damaged during ac repairs -dealer
kitchen floor torn during ac repair– not repaired (would have to take out slides and island) dealer – we agreed not to take up flooring –tired of having the unit torn apart
hand rail damaged during ac repair – replaced - dealer
tape on top of slide not applied properly – dealer said recall for leak – keystone said no recall - dealer
outlet in night stand not working after repairs - dealer
bedroom slide not going in all the way - no takes the blame – dealer moved mechanism works better
vents full of sawdust and wood chips from repairs not cleaned out - dealer
carpet full of sawdust after repairs after being told carpet was cleaned - dealer
slides making awful noise after repairs - dealer
ceiling panel replaced after ac water damage repair does not match - ?
After repairs wood trim in dining room popped out – not nailed - dealer
trim on front entrance door bowed out – repaired - warranty
piece of trim on table missing – warranty
mold in ceiling on wood after water damage – cleaned off - ????

The unit was purchased in August 29, 2013.

As stated in the list some issues were keystone and some were the dealer.
This is not whining about the problems, but I feel that members should be aware of problems that can arise with Keystone Alpine's.

[billb800si]

My God what a mess.
Keystone should replace that 5th Wheeler.
I wish you best.

[turbopilot51]

Originally Posted by vallboss2

Good to know there are people who understand that this is completely ridiculous to have this many issues. My main concern is the mold issue and if it was taken care of.
Thank you for your response.

I feel your pain. We also have gone thru the wringer finding and getting issues fixed under warranty. Fortunately we have a dealer that worked for us to get each item fixed. When there was a workmanship problem I let them know and they took care problem immediately. I have a good working relationship with our service adviser and feel that she is looking out for our interest. Is our Alpine perfect? Not hardly, but my dw and I enjoy the comfort that the Alpine provides. Good luck!

[shov]

Thanks for providing this info, but sorry to hear of all of the problems you have had with your rig! I have had a few issues but the were taken care of by my dealership, and I feel they have gone above and beyond. Still enjoying our Alpine, just need to find more time to take it out!

[FullTimer]

Honestly, it looks like quite a number were issues caused by the dealer, multiple issues for the same manufacturers defect. My son once had a mechanic who worked on his wifes car, she had known him for years and he had "always" fixed her car. After endless issues with him and continued problems, caused by his repairs, my son found another mechanic. Best thing he has done in years.

[mazboy123]

sounds like dealer issues. sawdust? lots of that in all new trailers. dealers aren't really to famous in cleaning trailers.

what is neat about your issues are that they were corrected, no at your cost.