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Old 08-26-2017, 04:34 AM   #1
micar
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Entertainment System

Our recently purchased 2017 333MKS had the entertainment system poached from the unit by the dealer after we purchased it, but before we pick it up in a couple of weeks.
Can anyone supply me with the name and model # of the unit. I think it was Furrion? but want to make sure it is replaced with the unit it came with.
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Old 08-26-2017, 04:53 AM   #2
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Get a copy of the "build sheet", it will have the VIN of the unit and it lists each appliance by model and serial number.
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Old 08-26-2017, 05:05 AM   #3
micar
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Thanks Chuck.
I have emailed the VIN to Keystone, but haven't received a reply yet.
Mike
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Old 08-26-2017, 05:13 AM   #4
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Look in your owners packet, it should be there too.
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Old 08-26-2017, 05:56 AM   #5
micar
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Don't have that yet, haven't picked up the trailer. Purchased the trailer August 17th, pick it up Sept 13th.
Probably not a big deal, we don't use it much anyway, but we were kinda pissed off that the radio was missing when we did our last walk thru.
Oh and the bed was completely separated from the slide!
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Old 08-26-2017, 09:59 AM   #6
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My build sheet was in one of the drawers

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Old 08-26-2017, 11:21 AM   #7
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Originally Posted by micar View Post
Don't have that yet, haven't picked up the trailer. Purchased the trailer August 17th, pick it up Sept 13th.
Probably not a big deal, we don't use it much anyway, but we were kinda pissed off that the radio was missing when we did our last walk thru.
Oh and the bed was completely separated from the slide!
It's possible that they took yours to replace a bad radio in another unit under warranty, and have ordered the replacement to be installed on yours. Not uncommon in the RV world.
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Old 08-26-2017, 01:38 PM   #8
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You might even wind up with an "UPGRADE"! Woohoo

Good Luck,
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Old 08-26-2017, 05:05 PM   #9
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Just don't accept delivery without them being there. Most sales managers in that situation make the promise to get the missing electronics to you later in order to complete delivery, then put you permanently at the bottom of their priority list.

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Old 08-26-2017, 05:54 PM   #10
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No radio, no deal, they already know that.
I understand that they may have needed the entertainment system for another trailer, but not taking it from a sold unit.
There are no other equivalent trailers on the dealer lot, thats why I am concerned we are not going to get the correct replacement.
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Old 08-26-2017, 06:16 PM   #11
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Originally Posted by micar View Post
No radio, no deal, they already know that.
I understand that they may have needed the entertainment system for another trailer, but not taking it from a sold unit.
There are no other equivalent trailers on the dealer lot, thats why I am concerned we are not going to get the correct replacement.
I understand completely, and I would get a copy of the build sheet to verify correct component is installed. If you still don't have the correct unit by delivery, demand a "Due Bill" signed by the gen mgr. stating brand and model number and an expected date.
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Old 08-27-2017, 04:34 AM   #12
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Hold out for a namebrand upgrade from a local source if you can. They all hook up the same, and the factory systems are usually c^ap anyhow. They source stuff from the lowest bidder.

Remind them that they stole your property when they removed your property from a "SOLD" unit! Make them comp you.

Good Luck,
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Old 09-01-2017, 09:55 AM   #13
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Heard back from Keystone today. Original radio is Furrion DV 3200. Read some reviews on Amazon, lots of bad reviews.
Anyone here have the same system? and what do you think?
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Old 09-01-2017, 10:37 AM   #14
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Be careful what you wish for. You may end up with something better than what was in there, so before you start "demanding" things I'd be nice and see what they plan to do/offer. Only then would I "demand" things if you aren't satisfied.
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Old 09-01-2017, 11:00 AM   #15
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I've seen that radio in a lot of different RV's. Can't say I've seen a high failure rate.
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Old 09-01-2017, 02:03 PM   #16
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Before I saw this update I was thinking you are probably getting upset about a piece of crap but still not cool.
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Old 09-01-2017, 03:52 PM   #17
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WTF????? Is this Camping World? I've known of no dealer doing something like that. Find a lawyer for crying out loud.
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Old 09-01-2017, 07:00 PM   #18
micar
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WTF????? Is this Camping World? I've known of no dealer doing something like that. Find a lawyer for crying out loud.
Lawyer? Seriously? and pay hundreds, maybe thousands of dollars for a $40 radio.
I just wanted to know what radio was in the rig, so I could make sure they put the equivalent back in.
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