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Old 06-02-2017, 09:31 AM   #21
NealBlue
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Originally Posted by JRTJH View Post
Many dealerships won't work on a brand they don't sell and even more won't work on a trailer they didn't sell. They feel (I suppose) that if you didn't buy it from them, they aren't responsible for keeping it in repair during the warranty. Most RV manufacturers have a specific pay schedule for warranty work that is usually less than the hourly rate dealers charge "paying customers". So, it essentially boils down to the fact that dealers are reluctant to do work (and lose money on the reimbursement) on rigs that they didn't make a profit on at the sale.

Also, most dealerships have a limited service capacity and can't keep up with the service demands that their customers want done. There's very little "idle time" to go looking for more customers, so they simply "take care of those who buy from us and won't put someone else's customer ahead of our own"....
He said that the Keystone dealer won't work on Laredos. That makes no sense. Thats like a Ford dealer saying they will not work on Fusions.
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Old 06-02-2017, 09:42 AM   #22
Javi
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He said that the Keystone dealer won't work on Laredos. That makes no sense. Thats like a Ford dealer saying they will not work on Fusions.
Welcome to the RV world... many, many dealers will not work on models they do not sell..

Again, I suggest finding a good independent service center and making friends with them.. Their job is fixing... not make ready.

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Old 06-03-2017, 04:12 PM   #23
JRTJH
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He said that the Keystone dealer won't work on Laredos. That makes no sense. Thats like a Ford dealer saying they will not work on Fusions.
There's a significant difference in an automobile dealership and an RV dealership. You're right, a Ford dealer is "obligated" to work on a Fusion, but a Keystone dealer isn't even "obligated" to work on trailers that they sell. I know that sounds "far-fetched" but in reality, it boils down to making money. Some dealerships have a profit margin in sales that allows them to offset the costs in the service department, some dealerships sell at "wholesale, out the door" pricing and make their profit in volume sales to customers that they don't expect to ever see again and may not even have the expense of a service department in their business model.

When someone buys an RV from a "wholesale dealer" and takes it to his "hometown Keystone dealership" for warranty work, often times the customer gets "shuffled to the back burner" and given an appointment several months out from the requested date. Sometimes, the dealership simply says, "We don't work on trailers that we don't sell".

Whether you personally feel it's "right" or "wrong" doesn't much matter to the service manager who won't schedule you an appointment. About all you can do is complain to Keystone in Goshen and maybe you'll feel better about "unloading"... Chances are you still won't get an appointment.

Cultivating a relationship with an RV dealership is something that doesn't happen "just because". Purchasing your RV from a dealer, working with them, being a part of their "RV customer base" all enhance your ability to get service when you need it.

Don't believe, even for a second, that Automobile and RV dealership service departments operate on a similar plan. They don't.
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Old 06-03-2017, 04:26 PM   #24
chuckster57
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Originally Posted by JRTJH View Post
There's a significant difference in an automobile dealership and an RV dealership. You're right, a Ford dealer is "obligated" to work on a Fusion, but a Keystone dealer isn't even "obligated" to work on trailers that they sell. I know that sounds "far-fetched" but in reality, it boils down to making money. Some dealerships have a profit margin in sales that allows them to offset the costs in the service department, some dealerships sell at "wholesale, out the door" pricing and make their profit in volume sales to customers that they don't expect to ever see again and may not even have the expense of a service department in their business model.

When someone buys an RV from a "wholesale dealer" and takes it to his "hometown Keystone dealership" for warranty work, often times the customer gets "shuffled to the back burner" and given an appointment several months out from the requested date. Sometimes, the dealership simply says, "We don't work on trailers that we don't sell".

Whether you personally feel it's "right" or "wrong" doesn't much matter to the service manager who won't schedule you an appointment. About all you can do is complain to Keystone in Goshen and maybe you'll feel better about "unloading"... Chances are you still won't get an appointment.

Cultivating a relationship with an RV dealership is something that doesn't happen "just because". Purchasing your RV from a dealer, working with them, being a part of their "RV customer base" all enhance your ability to get service when you need it.

Don't believe, even for a second, that Automobile and RV dealership service departments operate on a similar plan. They don't.
Yup!! Since I work at an RV dealership, I can back up everything John said.
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Old 06-03-2017, 04:42 PM   #25
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Yup!! Since I work at an RV dealership, I can back up everything John said.

According to a report for CNBC, Marcus Lemonis, Camping World chairman and CEO, has done well for himself. He’s a self-made millionaire and the star of CNBC’s hit show “The Profit.” But if he had to go back and start from scratch?
He’d sell cars.
That’s because he likes reaping the direct rewards of his hustle.
“If I lost everything today and I had to start over, I would go sell cars. Because I’m working with somebody else’s inventory, I control my own pay plan. I control my schedule. I can get up at 5 in the morning and work ’til 10 at night,” says Lemonis. “And I enjoy it.”
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