Quote:
Originally Posted by NealBlue
He said that the Keystone dealer won't work on Laredos. That makes no sense. Thats like a Ford dealer saying they will not work on Fusions.
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There's a significant difference in an automobile dealership and an RV dealership. You're right, a Ford dealer is "obligated" to work on a Fusion, but a Keystone dealer isn't even "obligated" to work on trailers that they sell. I know that sounds "far-fetched" but in reality, it boils down to making money. Some dealerships have a profit margin in sales that allows them to offset the costs in the service department, some dealerships sell at "wholesale, out the door" pricing and make their profit in volume sales to customers that they don't expect to ever see again and may not even have the expense of a service department in their business model.
When someone buys an RV from a "wholesale dealer" and takes it to his "hometown Keystone dealership" for warranty work, often times the customer gets "shuffled to the back burner" and given an appointment several months out from the requested date. Sometimes, the dealership simply says, "We don't work on trailers that we don't sell".
Whether you personally feel it's "right" or "wrong" doesn't much matter to the service manager who won't schedule you an appointment. About all you can do is complain to Keystone in Goshen and maybe you'll feel better about "unloading"... Chances are you still won't get an appointment.
Cultivating a relationship with an RV dealership is something that doesn't happen "just because". Purchasing your RV from a dealer, working with them, being a part of their "RV customer base" all enhance your ability to get service when you need it.
Don't believe, even for a second, that Automobile and RV dealership service departments operate on a similar plan. They don't.