I'm still a fan of the brand, know folks with $300K+ Class A's that have been in the shop and back to the factory for months, so while it stinks, seems to be an industry wide thing. But customer service at most of the major retail dealers is horrible, some are good at deals and getting you out the door but try getting their service departments to return your phone call or reply to a email in a timely manner. I work for company that prides itself on customer service and going the extra mile, and though I dont interact with the end retail customer (IT guy) my phone and email are the tools that my customers use to reach me, it's not hard to be responsive. Most of the issues I have had with my camper are due to poor execution of pretty good engineering. 1 hour of extra QA would have found and likely fixed it, and the dealer / customer shouldn't have to be the QA analyst. /ok rant over/ . Now just waiting for my Norcold 2118 to be repaired....
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Kevin -n- Lisa
17 Fuzion 325 / 15 Chevy 3500 HC DRW
06 HD Ultra Classic
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