There is a "build sheet" somewhere. Whether the dealership left the yellow copy for the purchaser or not is questionable, but it should be in the owner's packet from Keystone. The remote master unit should be listed on that build sheet (by S/N and model number) and the hand held remote may also be listed. A call to Keystone Customer Service "should" provide information on whether the trailer was shipped with or without a hand held remote. From what I've seen at dealerships, much of that "stuff" (TV's, TV remotes, stereos, stereo remotes, and main remote units are often left in a drawer in the trailer. If, someone needed a remote more than the next purchaser, then those type items tend to "grow legs".... What better way for the dealership to "cover the cost and not be obligated to replace it" than to say, "Keystone doesn't ship trailers with remote controls." Really? Then why does the TV, the stereo, and the rest of the Keystone trailers on the lot have one ?????
Not to add to the OP's problem, but my Cougar was delivered with the remotes for all the items in the trailer, including the main remote that controls the landing gear, awning, slides and a few lights. It was provided by Keystone, not the dealership.
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John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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