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02-27-2019, 05:48 PM
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#1
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Junior Member
Join Date: Feb 2019
Location: Chico
Posts: 6
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What's BCM - fess up, now!
OK, so, we have a 2017 Keystone Outback 332FK. Recently we had a power outage. When power returned, the top ceiling interior lights were not working.
At the control panel, I pressed "Interior Lights" cause this is usually the "switch" for those. But the control panel kept stating "Connecting to BCM" and a little wheel spinning and an option to push "Dismiss". More concerning was that by pressing any button on the panel it does not auto show the level of the tanks, black or grey.
What the heck is BCM, why does it need dismissal, and why is the panel being goofy?
Thank you in advance?
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02-27-2019, 05:59 PM
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#2
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Senior Member
Join Date: Oct 2017
Location: Middleton
Posts: 255
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02-27-2019, 06:02 PM
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#3
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Senior Member
Join Date: Jul 2014
Location: Solomons
Posts: 3,874
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The BCM is the actual brain of the system. It’s probably in the pass through area. The power outage may have damaged it. You may want to contact the manufacturer of your In-Command system.
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Tom
2019 Alpine 3651RL
2016 F350 CC DRW
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02-27-2019, 06:20 PM
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#4
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Junior Member
Join Date: Feb 2019
Location: Chico
Posts: 6
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Thanks. I figured out that the BCM is Body Control Module and that the display unit connects to that. THe current state is that the display cannot locate the BCM. So all sorts of functions are lost.
Where in the Keystone Outback 332FK is the BCM located so I can kick it's fanny? Or just check on it.
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02-27-2019, 07:22 PM
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#5
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Senior Member
Join Date: Nov 2016
Location: Sussex, NJ
Posts: 471
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Before even resetting the BCM, just try resetting the control pad. If yours is the same as mine, you do this by holding the power button in until you are prompted to press ok to power off. Once the screen goes dark, press and hold the power button until the screens lights up and the release. Once power up is complete, you will be asked to enter your passcode and if it works like mine 99% of the time, it will connect to the BCM successfully. Mine is the Bluetooth connection between the BCM and the Control panel so this may differ if yours is the newer one that is hard wired.
__________________
2016 Fuzion 414 Chrome
2016 Ford F450 Super Duty King Ranch
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02-27-2019, 07:56 PM
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#6
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Junior Member
Join Date: Feb 2019
Location: Chico
Posts: 6
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Thanks for this reply! I did try this already, three times. Still no connection to the BCM, and to make matters worse, without the BCM, I have not hot water, no chance to turn on electric or propane water heating. I am majorly bummed. But I really do appreciate the suggestion!!!
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02-27-2019, 08:06 PM
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#7
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Senior Member
Join Date: Nov 2016
Location: Sussex, NJ
Posts: 471
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As Tom posted, the BCM is typically located in the pass through storage area(in my case mounted on the rear wall). It has two large thumb wheels on it for removal of the cover. I’ve read documentation which says there is a reset button on the main board but I’ve never found one on mine. I have to remove 12Volts from it. I’ve only been able to do this with the battery disconnect switch.
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2016 Fuzion 414 Chrome
2016 Ford F450 Super Duty King Ranch
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02-27-2019, 09:20 PM
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#8
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Senior Member
Join Date: Jul 2013
Location: Box Elder
Posts: 2,910
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Bob & Becky
2012 3402 Montana
2012 Chevy 2500HD D/A CC
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02-28-2019, 04:59 AM
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#9
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Senior Member
Join Date: Oct 2018
Location: Sacramento
Posts: 1,005
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I believe the BCM includes some fuses. I would remove the cover and check each of the fuses using a tester.
Also, consider getting an ECM.
__________________
2022 Cedar Creek Champagne 38EL - "Big Bertha"
2019 GMC Sierra 3500 Denali HD 6.6L Duramax TD, CC, 4WD, DRW - "Mr. Beefy"
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02-28-2019, 07:33 AM
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#10
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Senior Member
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 3,015
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Give the folks at at Jensen support a call. They are pretty good at helping out
https://in-command.net/control-systems/
__________________
2007 GMC Classic club cab 4x4 Duramax LBZ
2014 Alpine 3010 RE. 34 foot fifth wheel
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02-28-2019, 07:34 AM
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#11
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Senior Member
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 3,015
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And it sounds like the blue tooth is not pairing up so hopefully should be easy fix
__________________
2007 GMC Classic club cab 4x4 Duramax LBZ
2014 Alpine 3010 RE. 34 foot fifth wheel
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02-28-2019, 11:19 AM
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#12
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Junior Member
Join Date: Feb 2019
Location: Chico
Posts: 6
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Thanks to everyone pointing me to the website for Keystone's In-Command Control System. It's terrific to have that resource. I am thinking that the display unit works, it just cannot connect to the BCM. I am thinking, therefore, if logic is involved (ha!), that the BCM itself lost 12-volts, or the 12 volts is there, but the BCM is broke and refuses to use it. Aside from the battery, is there equipment between the 12vdc from the battery to the BCM?
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02-28-2019, 11:27 AM
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#13
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Junior Member
Join Date: Feb 2019
Location: Chico
Posts: 6
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For all those concerned and have followed this thread, the problem has been resolved. Someone suggested resetting the BCM. The location of it, though, was a mystery. With the help of Keystone, I found the BCM, I just could not reach it. So, remembering my old navy days where we prayed to the principle of "master reset" - i killed the power to the entire trailer... waited a minute ... cycled the power back on, and voila, the BCM now talks to the display panel. Thank you, everone, Really!
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02-28-2019, 12:22 PM
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#14
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Senior Member
Join Date: Aug 2018
Location: Vacaville
Posts: 309
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Glad the reset worked. I was recently on the phone with AT&T tech support when their help system crashed. I got to ask them to try and reboot it LOL.
Are you telling me there's no way to turn the lights on if this thing goes on the fritz? Are there manual overrides for everything connected to that system? Technology is cool while it works, until it doesn't.
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02-28-2019, 12:37 PM
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#15
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Senior Member
Join Date: Oct 2018
Location: Sacramento
Posts: 1,005
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I have a 2019 26RBSWE with iN-Command. It controls most of the lights, the HVAC, water heater and the slides (I think that's it).
There are manual switches in the cabin for the main interior lights (main cabin and bedroom). There are other lights which are manual only so they are not impacted.
I can move the slide and awning using the manual methods, but it's a real pain.
I don't know of any way to control the HVAC or water heater. I'm not sure there is no way, I just don't know of a way.
__________________
2022 Cedar Creek Champagne 38EL - "Big Bertha"
2019 GMC Sierra 3500 Denali HD 6.6L Duramax TD, CC, 4WD, DRW - "Mr. Beefy"
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02-28-2019, 01:40 PM
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#16
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Senior Member
Join Date: Jul 2014
Location: Solomons
Posts: 3,874
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Quote:
Originally Posted by joekrulder
For all those concerned and have followed this thread, the problem has been resolved. Someone suggested resetting the BCM. The location of it, though, was a mystery. With the help of Keystone, I found the BCM, I just could not reach it. So, remembering my old navy days where we prayed to the principle of "master reset" - i killed the power to the entire trailer... waited a minute ... cycled the power back on, and voila, the BCM now talks to the display panel. Thank you, everone, Really!
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Our Navy training pays off sometimes. Glad it’s fixed.
__________________
Tom
2019 Alpine 3651RL
2016 F350 CC DRW
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02-28-2019, 06:04 PM
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#17
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Junior Member
Join Date: Apr 2016
Location: Ashtabula, OH
Posts: 12
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I've had the same problem with my 2016 Outback. Every time there is a power flicker the control panel cannot reconnect to the BCM. My fix is to disconnect the shore power and turn off the battery disconnect switch for 30 seconds or so. Re-energize everything and the control panel reconnects.
Jerry
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02-28-2019, 07:02 PM
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#18
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Senior Member
Join Date: Oct 2018
Location: Sacramento
Posts: 1,005
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Do you have an ECM?
__________________
2022 Cedar Creek Champagne 38EL - "Big Bertha"
2019 GMC Sierra 3500 Denali HD 6.6L Duramax TD, CC, 4WD, DRW - "Mr. Beefy"
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03-09-2019, 07:26 PM
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#19
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Senior Member
Join Date: May 2017
Location: Grenfell
Posts: 187
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I read these posts with interest. We will be taking delivery of a 2019 22RBS this Spring. I see that it has the In-Command setup. I recently bought an ECM, so hopefully that will help. I work Spring and Fall for a big farm. Some of the machines I run have a maze of electronic gizmos, digital, bluetooth, satellite, and hard-wired, so I am not worried about learning.
More than once, I've had to shut a $750,000 combine down, isolate the batteries, and wait a bit. Usually that works!
__________________
2020 F150 ECO SC & 2019 Cougar 22RBS HT
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