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10-19-2013, 03:31 PM
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#21
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Junior Member
Join Date: Oct 2013
Location: Texas
Posts: 1
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Thanks Geo for posting.
Within days of my calling, the new cylinders and keys arrived.
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10-21-2013, 04:34 AM
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#22
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Senior Member
Join Date: Aug 2011
Location: WESTERN,CT
Posts: 2,095
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Once you call them it takes about 10 days to get the new locks and the tool. the lady I talked to was very very nice!
__________________
BARNEY AND CHRISTINE
2010 MONTANA 3750FL
2005 DODGE 3500 DUALLY TD
2 RESCUE PUPS: SUSITNA AND CRYSTAL. RIP ALYESKA!
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10-21-2013, 06:08 PM
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#23
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Senior Member
Join Date: Mar 2013
Location: Silvis, IL
Posts: 262
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I have not had any luck getting ahold of anyone. I called twice this morning and left the second time, I tried once more this afternoon and got a recording that the voice mail box was full. Hopfully I can get ahold of someone soon so I can get my new locks.
__________________
2013 Passport Elite 23RB
2012 Ford F150 EcoBoost 4x4
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10-22-2013, 08:02 AM
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#24
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Junior Member
Join Date: May 2013
Location: idaho
Posts: 6
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New phone number
After a number of calls and no return call. I called Wesco their mother co. and got a good number. 423-434-2744.
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10-22-2013, 08:13 AM
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#25
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Senior Member
Join Date: Aug 2012
Location: Waco, Tx
Posts: 5,457
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I called yesterday at 11:45 am Central time and got right through. 1-800-837-2505
__________________
2015 Ford F350 DRW 6.7 Diesel XL
2020 Avalanche 313 RS
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10-22-2013, 01:12 PM
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#26
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Senior Member
Join Date: Mar 2013
Location: Silvis, IL
Posts: 262
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Quote:
Originally Posted by thekid
After a number of calls and no return call. I called Wesco their mother co. and got a good number. 423-434-2744.
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This number was golden! Worked like a charm!
__________________
2013 Passport Elite 23RB
2012 Ford F150 EcoBoost 4x4
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11-01-2013, 05:09 AM
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#27
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Senior Member
Join Date: Sep 2013
Location: Santa Rosa Beach, Fl
Posts: 150
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I just bought my 2013 Passport and I have the affected numbers on my keys. My rig is still at the dealer. Should the dealer fix this as it`s covered under recalls? I`ll have to call and find out.
Just answered my own question. Read the entire recall notice and they specifically said do not contact the dealer.
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11-01-2013, 05:23 AM
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#28
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Senior Member
Join Date: Aug 2012
Location: Waco, Tx
Posts: 5,457
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Called at noon Monday, had the new locks in hand on Thursday afternoon... locks installed and old ones shipped out on Saturday.
__________________
2015 Ford F350 DRW 6.7 Diesel XL
2020 Avalanche 313 RS
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11-07-2013, 02:01 PM
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#29
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Member
Join Date: Nov 2012
Location: Northern VA
Posts: 62
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We have a main door and bathroom door on our Cougar, both were part of the recall but didn't actually have the symptom (yet). When I called it in, I asked if they could send us two identical sets of replacement cores. I received them earlier this week and sure enough they sent two identical sets.
The new cores are installed and I have one less key on my trailer's keyring now. The only thing remaining is to lube them up so they work as smoothly as the old ones did.
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11-07-2013, 02:21 PM
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#30
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Senior Member
Join Date: Nov 2012
Location: Virginia
Posts: 865
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Quote:
Originally Posted by twstdpear
We have a main door and bathroom door on our Cougar, both were part of the recall but didn't actually have the symptom (yet). When I called it in, I asked if they could send us two identical sets of replacement cores. I received them earlier this week and sure enough they sent two identical sets.
The new cores are installed and I have one less key on my trailer's keyring now. The only thing remaining is to lube them up so they work as smoothly as the old ones did.
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Did they send you a notice or did you have to look it up somewhere?
2013 Cougar 28 RBS
2012 Ram 3500 Dually
6.7 Cummins H.O.
4.10 rears.
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11-07-2013, 02:34 PM
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#31
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,996
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David,
I'm not sure if very many people got a written notice, but you can go to this website and see if you lock sets are included:
http://www.fastecindustrial.com/faq/default.html
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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11-07-2013, 04:45 PM
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#32
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Senior Member
Join Date: Nov 2012
Location: Virginia
Posts: 865
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May affect Keystone - Door Lock Recall
Quote:
Originally Posted by JRTJH
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Thanks John. I have two doors, one is affected while the other is not.
2013 Cougar 28 RBS
2012 Ram 3500 Dually
6.7 Cummins H.O.
4.10 rears.
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11-07-2013, 04:49 PM
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#33
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Member
Join Date: Nov 2012
Location: Northern VA
Posts: 62
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I didn't receive a notice. I saw it here, looked into it and saw my lock cores were affected.
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11-08-2013, 04:12 AM
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#34
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Senior Member
Join Date: Sep 2013
Location: Santa Rosa Beach, Fl
Posts: 150
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Quote:
Originally Posted by twstdpear
I didn't receive a notice. I saw it here, looked into it and saw my lock cores were affected.
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Same here, I have only owned my Passport for a month. Both my door locks are affected. Called the 800 number, got right thru. Very pleasant girl on the other end, took my info and said I should have the new locks within the week.
__________________
2013 Passport 32FB Ultra Lite Elite
`07 GMC 2500HD SLT
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11-13-2013, 07:34 PM
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#35
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Senior Member
Join Date: Mar 2013
Location: NE. Iowa
Posts: 230
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My 2013 Passport was affected. Never got a recall letter, so I just called the lock company. Sent me my new locks in the mail. They even send a self addressed/stamped package to send back the old ones.
__________________
Mike
2017 Ram 1500 Crew Cab 4x4 / 5.7 Hemi / 3.92 axles
2020 Bullet 291RLS
1-wife / 1-dog / 2-kids
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11-13-2013, 07:49 PM
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#36
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Senior Member
Join Date: Oct 2012
Location: Salem OR
Posts: 177
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I learned about the recall from this site (thanks everyone) but didn't get around to verifying both on my lock were affected.
Then, I locked myself in the trailer - good thing we have two doors- so I called and they are sending two new locks.
I just need to be careful until they arrive.
I knew something was strange with the locks-half the time the key would come out at the 3oclock position and half the time I swear I was unlocking the door but it wouldn't unlock unless I switched it back and forth and back and forth a couple of times.
Happy camping!!
__________________
Camping pretty much 6-9 months out of the year now!
2012 Ram 4x4 5.7 Hemi
4 Hobie Kayaks
Julie (and Don)
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01-14-2014, 12:46 PM
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#37
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Junior Member
Join Date: Aug 2013
Location: Fort Collins, CO
Posts: 3
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Thank you!!!
I appreciate you posting this. One of our door locks is impacted, but we were never notified by Keystone. I just submitted the claim to replace the one impacted. Thank you!
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01-15-2014, 11:06 AM
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#38
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Junior Member
Join Date: Dec 2013
Location: SC
Posts: 29
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Fastec Phone Number
I too have a lock on the recall, that has jammed. I called the toll free number twice and there was a different recorded message trying to sell a vacation package. What? Heads up, better call the 423-434-2744 number. The lady I spoke with was polite and is having replacement locks sent out. By the way, this is a new 2014 Fuzion 395. Would have thought Keystone or dealer would have caught this prior to delivery. Ken
__________________
Ken & Gayle
2014 Fuzion 395
2012 F350 DRW 4X4
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01-19-2014, 10:49 AM
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#39
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Senior Member
Join Date: Oct 2012
Location: Oakfield NY
Posts: 229
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my rv was at the dealer for 3-1/2 months i asked them and they where clueless about recall
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01-19-2014, 05:38 PM
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#40
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Senior Member
Join Date: Jul 2012
Location: Virginia
Posts: 255
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Just checked mine and I have one of the 2 doors on my Bullet on the list. I did the form and requested replacement for both doors with matching keys for both.
__________________
2013 Keystone Bullet 246RBS
2011 Ram 1500ST Crew Cab 5.7L Hemi w/Tow pack.
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