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06-09-2019, 03:36 PM
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#1
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Junior Member
Join Date: May 2018
Location: Grand Junction
Posts: 6
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Hot Water Heater
I need some help guys. I have a 2017 Keystone Passport Grand Touring Ultra-Lite 2400BHWE. The hot water heater comes on but then shots down. It will not maintain the flame. This started in the middle of a camping trip. It had worked for two days then stopped. Any ideas?
As always thanks for all suggestions.
Henry
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06-09-2019, 05:01 PM
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#2
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Member
Join Date: Apr 2019
Location: Cedartown
Posts: 39
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going to be captain obvious, but you do have propane, right? something else I'd look at, is it even attempting to light? the spark mechanism is 12 volt, is the battery good? I'm not sure how much juice it takes to make the sparker work, but if the battery is getting low, it may not be producing enough energy to work
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06-09-2019, 06:44 PM
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#3
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Senior Member
Join Date: Aug 2017
Location: Rock Island
Posts: 457
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Try turning off the propane, releasing the pressure, tighten back up and “slowly” open the valve back up. That may eliminate a problem with the regulator.
Does your furnace, stove top and refrigerator work on propane?
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06-11-2019, 06:07 PM
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#4
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Junior Member
Join Date: May 2018
Location: Grand Junction
Posts: 6
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The stove furnace and refrigerator are all working fine. Just the hot water on gas?
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06-11-2019, 07:43 PM
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#5
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Senior Member
Join Date: Apr 2019
Location: Henniker
Posts: 2,178
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For these units, I believe the basic principal of operation is igniter heats up, gas valve opens and gas is ignited, flame contacts thermocouple which keeps gas valve open and flame going. If thermocouple is bad or not in right location, gas valve thinks there is no flame and shuts to avoid pumping raw gas into unit and possibly leading to explosion as your neighbor walks by with a lit cigarette. I would consider looking at the thermocouple first if unit ignites but doesn’t keep running. Maybe a loose wire, or corroded wire connection? If nothing obvious, have a pro look at it so you don’t take unnecessary risks with safety of the family
__________________
Rob & Amy
2019 Passport 240BH SL (for sale)
2024 Cougar 29BHL (Taking delivery 5/11/24)
2022 Ford F250 7.3L Godzilla Crew Cab FX4
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06-12-2019, 12:10 PM
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#6
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,356
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Depends on brand, some use the speaker as a flame sensor. Gas valve opens first then sparker. If it lights and shuts right off the sensor or board is bad.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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06-12-2019, 01:56 PM
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#7
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Member
Join Date: Jan 2019
Location: Edmond
Posts: 54
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My water heater has a couple of reset buttons on it. Black rubber button looking things. I'd check those out too. I've had to reset one before.
__________________
Matt
2019 Keystone Cougar 29BHS
2018 Ford F-150 SCrew w/3.5L EcoBoost motor.
ProPride 3P-1400 hitch.
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06-13-2019, 07:50 AM
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#8
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Junior Member
Join Date: Jun 2018
Location: edmonton
Posts: 2
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Sounds like you have a dirty thermocoupler. They can be cleaned with some emery cloth. Or get a new thermocouples. I would try cleaning it first.
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06-14-2019, 02:40 PM
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#9
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Junior Member
Join Date: Sep 2017
Location: Hewitt
Posts: 17
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We had a similar issue with our Passport. It was a "computer "part that went bad & needed to be replaced. Not something we could repair, not that we didn't try. No hot water for a weekend trip. It was like tent camping all over again!
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06-23-2019, 07:52 AM
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#10
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Senior Member
Join Date: Feb 2014
Location: Young America MN
Posts: 372
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Most Keystones have the Suburban brand of WH and there are several PDF troubleshooting manuals out there. Trailer brand doesn't matter when your looking for the manual.
One link http://www.google.com/url?sa=t&rct=j...ox_PM-RezcziFj
__________________
39 foot Forest River Vengeance dragged by GMC 3500.
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06-23-2019, 08:01 AM
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#11
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Junior Member
Join Date: Oct 2018
Location: Bedford
Posts: 5
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I just went thru this with my passport. It was the computer board at the water heater. The local dealer handed me a new one, I installed it in 2 minutes and that fixed it.
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06-23-2019, 10:02 AM
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#12
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Member
Join Date: May 2018
Location: Dryden
Posts: 84
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Has this been resolved? IF not, can you post the brand and model of your water heater?
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06-23-2019, 03:34 PM
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#13
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Junior Member
Join Date: Sep 2017
Location: Colorado Springs
Posts: 1
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I had the same problem. After weeks of reading and troubleshooting, I ended up replacing my junk Suburban ignition control board with a Dinosaur Electronics UIB64 Ignition Board. Works for Suburban and Atwood. I set the jumpers on the board based on the instructions and plugged the power back in. Everything has been better than new ever since. Even has LED lights to indicate the board's status. I'm not an electrician but it was actually pretty easy.
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