Hi Mickey
I'm in a 2011 Alpine and have the exact same issue right now. I've been without water - hot or cold - for three days now and am about to check into a hotel so I can take a shower!
If you read through my recent threads on here (but particularly on RV.net) you will find many people have offered excellent advice on this very problem. As soon as the weather gets out of the single digits, I'm going to try some of their suggestions.
You might want to call Keystone directly about this issue as well. I expressed my dismay yesterday to a customer service rep at the unit not delivering what it explicitly promises in regards to low temperatures. Mine, for example, is meant to be good to -4. I froze up at around 20.
I'd be interested to know of any fix you find and also whether you suffered any damage. Best of luck.
Mel
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2011 Alpine 3500RE
2008 Ford F-350 Lariat Crew Cab, 6.4 Diesel, 4X4 Off-Road Package, Trailer Towing Package
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