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06-07-2016, 02:51 AM
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#21
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Senior Member
Join Date: Mar 2015
Location: Southeastern Connectiut
Posts: 1,305
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As already mentioned, document it with photos before doing anything else. It won't hurt to have a yardstick in the picture. That way it's not "He said, he said". You'll have proof.
__________________
Pull Toy
Steve & Jan, Ava & Emma (Mini Schnauzers):
2016 F350 Lariat 4X4 Powerstroke CC/SB "PULLTOY V"
2013 Alpine 3535RE "MAGIC CARPET IV"
Proud Navy Vet!
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06-07-2016, 04:36 AM
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#22
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Senior Member
Join Date: May 2015
Location: Near Saratoga Springs,
Posts: 1,131
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Why very little on my truck ever gets done by anyone but me
First of all, you need to contact the dealer that installed the hitch, not lawyer up, not threaten small claims court or demand a new bed as that ain't gonna happen. You need to maintain your cool, show up with photos, the truck, a copy of the installation instructions, your receipt in a nice package and find the dealership's owner or at least the top level manager at the site. The service manager or mechanic wont have the ability to correct the screw ups. You then need to present your case in a rational manner with no threats as that wont move him. When this is done and if the dealer wont correct his mistakes, you can then take other actions - but maintaining your cool is important. As far as additional holes in the bed - some short carriage bolts and some touch up paint will fill them in - it IS a pickup truck and it IS expected that the bed will get some marks and other minor dings and that's what any small claims court will tell you regardless of how well you claim in your suit to maintain the like or better than new condition - it is still not a new truck fresh off a dealer's lot.
Another alternative is to find a truck equipment distributor/installer and ask them what they would do and the cost of those corrections. Have them give you a quote and add that to your package. You might find that it may become a dealer to dealer fix that it may be the best way for all parties to go.
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06-07-2016, 07:02 AM
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#23
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Senior Member
Join Date: Oct 2014
Location: Germantown, TN
Posts: 6,308
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What Dave said! Best advice; and I will reiterate, you will not be getting a new bed. But when it is all over I might insist on actually talking face to face with the "technician" and finding out what a numb-nuts looks like.
__________________
Jim in Memphis, Wife of 51 years is Brenda
2019 F450 6.7 Powerstroke
2018 Mobile Suites 40RSSA
2021 40' Jayco Eagle
2001 Road king w/matching Harley sidecar
2021 Yamaha X2 Wolverine 1000
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06-07-2016, 07:45 AM
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#24
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Member
Join Date: May 2016
Location: normal, il.
Posts: 34
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Quote:
Originally Posted by roadglide
It should be aligned parallel with the frame could it be a matter of moving a rail over a notch?
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Rail is maxed out to one side.
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06-07-2016, 07:45 AM
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#25
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Senior Member
Join Date: Jul 2015
Location: Texarkana, TX
Posts: 1,052
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This facility has an obligation to return the bed to pre-installation condition. Although we all know that pickup truck beds typically get some wear, that "eventual" wear isn't a valid reason not to fix what are probably some significant holes. How they go about repairing it isn't for the OP to specify as long as it's returned to pre-repair condition - or the OP is offered a compromise (such as a patch + bedliner) that he's comfortable with.
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06-07-2016, 07:47 AM
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#26
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Member
Join Date: May 2016
Location: normal, il.
Posts: 34
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Quote:
Originally Posted by Pull Toy
As already mentioned, document it with photos before doing anything else. It won't hurt to have a yardstick in the picture. That way it's not "He said, he said". You'll have proof.
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I will take more with a yard stick, good idea.
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06-07-2016, 12:11 PM
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#27
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Senior Member
Join Date: Jul 2014
Location: Nevada
Posts: 2,695
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Quote:
Originally Posted by dcg9381
This facility has an obligation to return the bed to pre-installation condition. Although we all know that pickup truck beds typically get some wear, that "eventual" wear isn't a valid reason not to fix what are probably some significant holes. How they go about repairing it isn't for the OP to specify as long as it's returned to pre-repair condition - or the OP is offered a compromise (such as a patch + bedliner) that he's comfortable with.
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Yep, the bed is for me to use and/or abuse as I see fit, not have someone screw it up and then tell me, "Hey, its just a pickup bed." Not pleasant when someone applies their standards to mine. They screwed it up. They need to make it right.
__________________
Desert185 🇺🇸 (Retired Chemtrail vendor)
-Ram 2500 QC, LB, 4x4, Cummins HO/exhaust brake, 6-speed stick.
-Andersen Ultimate 24K 5er Hitch.
-2014 Cougar 326SRX, Maxxis tires w/TPMS, wet bolts, two 6v batts.
-Four Wheel 8' Popup Camper.
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06-07-2016, 12:56 PM
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#28
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Senior Member
Join Date: Apr 2011
Location: Arrey,
Posts: 2,368
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mdrucker, Howdy;
Please keep us in the loop as to how this shakes out ... interesting
situation, ... would like to see what the final resolution is.
hankaye
__________________
Striving for a less complicated life since 1949 ...
Home: 2008 Cougar 278 RKS
T.V.: 2004 F-250 4X4, Level III BulletProofed , Detroit Tru-Track Differential (915A550)
Dog: 2006 Border Collie (Rascal) aka Maximum fur dispersal unit. (08/04/2006 - 12/16/2017) RIP.
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06-07-2016, 03:39 PM
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#29
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Senior Member
Join Date: Sep 2012
Location: Vernon
Posts: 330
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Quite a few years ago I was the manager in a Dealership when a hitch was mounted too far forward and yes it was our fault, it cost my policy account a lot of cash for the replacement of a box, that's what they need to do replace the box. You also should contact your insurance company let them know of the damage that has been done to the vehicle that they are insuring and inquire about making a claim, they will put more pressure on the dealer. good luck. Remember persistence overcomes resistance.
__________________
2013 Cougar 331MKS
2007 GMC 3500 Sierra Duramax
RideRite air bags
Mor/Ryde XFactor and Wet Bolts
1982 BMW R100
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06-07-2016, 06:13 PM
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#30
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Member
Join Date: May 2016
Location: normal, il.
Posts: 34
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Quote:
Originally Posted by hankaye
mdrucker, Howdy;
Please keep us in the loop as to how this shakes out ... interesting
situation, ... would like to see what the final resolution is.
hankaye
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when they get done fixing the leak in my wardrobe slide and I go up for pick up That is when I will talk with the powers that be, they have pic's already so they know what to expect.
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06-07-2016, 06:35 PM
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#31
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Member
Join Date: May 2016
Location: normal, il.
Posts: 34
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06-07-2016, 07:37 PM
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#32
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Member
Join Date: May 2016
Location: normal, il.
Posts: 34
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Quote:
Originally Posted by mdrucker
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this is a pic of my truck and the hitch
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06-07-2016, 08:02 PM
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#33
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,236
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Both posts with pics ask me to sign into a yahoo account to view them.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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06-07-2016, 08:21 PM
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#34
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Member
Join Date: May 2016
Location: normal, il.
Posts: 34
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Quote:
Originally Posted by chuckster57
Both posts with pics ask me to sign into a yahoo account to view them.
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ok i will try something else
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06-07-2016, 08:25 PM
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#35
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Member
Join Date: May 2016
Location: normal, il.
Posts: 34
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[ATTACH]pic of the bad hitch install
[/ATTACH]
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06-07-2016, 08:37 PM
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#36
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Senior Member
Join Date: Dec 2015
Location: Ocean Isle Beach
Posts: 1,431
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Hard to believe ~~ just too noticeable for anyone that had even a clue of what they were doing to let that out the door.
__________________
2022.Montana 3855 BR
2019 F350 6.7 4X4 DRW
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06-07-2016, 09:41 PM
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#37
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Member
Join Date: Feb 2016
Location: Tulalip, WA
Posts: 41
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Quote:
Originally Posted by Desert185
Incredible. That's a new bed or a patch job and free Rhino liner.
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I installed my own Pullrite slider and then took it to the car dealer that I bought the truck from and they had the Rhino liner done. It had been arranged when I bought the truck used with cross bed rails. They put metal tape over the holes and you can't tell they are there.
__________________
Scott
Retired Plumber, Building & Plumbing Inspector, Stormwater Drainage Inspector.
2013 Mountana Montaineer 375FLF
2011 Open Range Roamer 281FL
2013 Chev Silverado 6.6 Duramax
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06-08-2016, 04:28 AM
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#38
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Member
Join Date: May 2016
Location: normal, il.
Posts: 34
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Quote:
Originally Posted by Elk4me
I installed my own Pullrite slider and then took it to the car dealer that I bought the truck from and they had the Rhino liner done. It had been arranged when I bought the truck used with cross bed rails. They put metal tape over the holes and you can't tell they are there.
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I'm going to ask them to have that done, they also only used one bolt on each of the frame mounts.
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06-08-2016, 04:43 AM
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#39
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,236
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One bolt through the frame on each side?
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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06-08-2016, 05:46 AM
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#40
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Senior Member
Join Date: Jul 2015
Location: Texarkana, TX
Posts: 1,052
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I get the feeling that whatever shop this is, you need to verify their insurance right now.... :-)
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