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Old 08-21-2011, 04:27 PM   #21
CPE
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My dealer had me stay there 2 days in it on his lot to check things out! 4 things were noted all corrected next day. Last item 4 booklets not in coach resolved between me and him except AC manual. Been with C.S. sent wrong book and Dometic phone and on line; dealer was called by Keystone C.S. and he checked 5 other units none had info in them.
C.S. won't talk with me and dealer never received the manual he ordered the day I left the lot (2 months ago). SOL!
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Old 08-21-2011, 04:36 PM   #22
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True here, too. Local dealer does not HAVE to honor other dealer purchase; verified by Keystone C.S. NOT true with autos and most other products. As I said another place he flat out said I was on the bottom of his list if I bring it to him for service. It may sit a good while. Keystone should require all sales dealers to honor warranty, as they are the ones paying for it! I did not expect that when I bought the unit out of state.
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Old 08-21-2011, 04:49 PM   #23
Festus2
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CPE:
I believe you have already written about (in previous posts) your problems that you are having with Keystone Customer Service in regards to your User Manuals and other booklets. You have already mentioned about your being "at the bottom of the list" with regards to warranty work with this particular dealer.
You have made us aware of these problems and we all hope that they can be resolved to your satisfaction. Rather than repeating these same issues in your future posts, perhaps you have some other issues, concerns, or helpful and constructive suggestions for our members??????
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Old 08-21-2011, 05:30 PM   #24
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I do indeed ! GOODBYE!
Nothing is resolved here or will be with most Keystone issues! Good place to B.S. though. Not a place for facts just relate experiences and interpretations. I say that sincerely as C.S. from Keystone is as stated by many others here.
I say that as a Reg Prof Eng for 45 years I don't use or sell to customers any service that is regular engineering or frequently engineered. I do not buy the 2 different stories on slides from Keystone & Lippert open to interpretation and what about when stored-- same slides need regular exercise for lubrication , etc as stated by a few others.
By the way read a few other of my posts and not one for your opinions. Emergency exits seems important to me and helpful to others!
Thanks for everything to date.
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Old 08-22-2011, 05:27 AM   #25
mikell
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My local dealer handled our warranty problems without any questions. Our dealer set it up and the local took the cash for the repairs. Everybody was happy.
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Old 09-03-2011, 04:32 PM   #26
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Pete's in Vermont and Indiana has a good reputation. I've talked to them on the phone and would definitely consider them if I was willing to travel to get it. Their website is nicely set up so you can see what they have.
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Old 09-03-2011, 05:17 PM   #27
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When I bought my 2010 Sydney fiver, I used pricing from Pete's Rv in VT as a bartering tool (lowest internet price I could find). My local CW dealer matched it plus $500. Good deal considering I didn't have to go 400 miles to get it.
Food for thought.
Steve
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Old 09-03-2011, 08:28 PM   #28
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I had good dealings with Beckley's RV in Thurmont, Md on my Raptor. They also sell Cougars. Their price to me was on par with the Wholesalers in the Midwest (after I beat on them). They have a very nice dealership and super nice staff.
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Old 09-04-2011, 02:12 AM   #29
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just remember-

lowest price does not = best service.

there are a lot less complaints about price in these forums than service. Look for a good dealer- in the end you will be happier.
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