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Old 08-10-2018, 08:44 PM   #11
stolly23
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Originally Posted by 338RLKCougar View Post
Spoke with the ASA Jensen Incommand Rep today and he explained that Keystone is having a problem with the gateway between the incommand system and the A/C (Dometic Only) system. Said he saw an email that was put out about it , if the temperature reaches over 100 degrees the A/C will not come. Said its not an incommand problem but a Keystone problem. Said its a known problem.
That might explain why my ac would not turn on the day I brought it home. Wonder how that is a keystone problem?
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Old 08-11-2018, 07:23 AM   #12
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My Alpine doesnít have the AC connected through the InCommand. The exclamation mark makes lights flash. Not sure if it makes the outside lights flash too. Maybe itís supposed to be an emergency signal.
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Old 08-12-2018, 06:58 AM   #13
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My Alpine does not have a connection between the A/C and the In Command but the new In Command Global system will control up to four A/C units as well as heating..
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Old 08-12-2018, 07:39 AM   #14
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Interesting Keystone would put out a system with an AC that wonít turn on at temps above 100. Iím glad I have old style switches and digital thermostat.
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Old 08-12-2018, 08:58 AM   #15
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Originally Posted by ChuckS View Post
Interesting Keystone would put out a system with an AC that won’t turn on at temps above 100. I’m glad I have old style switches and digital thermostat.
This is just my "guess" but probably accurate. The In-Command system is not manufactured by Keystone, but by ASA electronics, the same company that manufacturers Jensen Audio systems for RV's. They are in direct competition with Lippert and both companies "romance" the RV manufacturers with "buy our system and we'll do XXXXX"

I'd suspect that ASA rushed the In-Command system to market to "beat out Lippert" and didn't finish all the "product testing/what if" situations before shipping the package to Keystone. BOTH (ASA and Keystone) likely were unaware of the >100F issue with air conditioners.

It's likely much the same as the TAKATA airbag problems faced by all the vehicle manufacturers. It's not a Ford issue or a GM issue or a Toyota issue or a Chrysler issue or a Nissan issue. Rather, it's a sub-assembly manufacturer issue.

Granted, Keystone needs to step up to the plate and insist that their supplier fix the problem, but like Ford, they didn't build the airbag, but get dragged through the mud with TAKATA.... Same with Keystone getting dragged through the mud with ASA and the In-Command system.

Lippert did much the same to Keystone a few years ago with the "smooth front, glass touch" panels that were installed in place of manual switches in the Cougar line. That also got "blamed on Keystone" but in reality, it was Lippert who failed to properly test the technology before making promises to Keystone that would give them the sales advantage with "the newest feature to enhance customer experience".....

By the way, if you go to the In-Command website, there are updates for both the Display Commander and the Body Control units. Those software updates may address the air conditioner issues.... https://www.asaelectronics.com/incom...-globalconnect
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Old 08-12-2018, 02:05 PM   #16
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By the way, if you go to the In-Command website, there are updates for both the Display Commander and the Body Control units. Those software updates may address the air conditioner issues.... https://www.asaelectronics.com/incom...-globalconnect
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My In-Command Display doesn't look like either of the 2 shown on this link.
I think I am glad mine does not have the A/C controls.
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