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03-21-2019, 09:40 AM
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#41
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Senior Member
Join Date: Jun 2015
Location: WI
Posts: 424
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You will probably have to pay to find the bad welds structure issue and then go back to keystone to get reimbursed on that and the overall repair. The Moss Magnuson Act will be your friend at that point, but until that point you can't prove it is a keystone issue, and they are going to put you at fault. You know it really isn't a Andersen issue it is a Lippert QC issue, but it is on you to prove that now. To bad Andersen wouldn't pay to prove it and then have a corporate lawyer send Keystone a bill. Would solve a lot of this non-sense BS in the future!
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03-21-2019, 10:11 AM
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#42
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Member
Join Date: Sep 2013
Location: Hagerstown Md.
Posts: 74
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and off to the races
Quote:
Originally Posted by kfxgreenie
You will probably have to pay to find the bad welds structure issue and then go back to keystone to get reimbursed on that and the overall repair. The Moss Magnuson Act will be your friend at that point, but until that point you can't prove it is a keystone issue, and they are going to put you at fault. You know it really isn't a Andersen issue it is a Lippert QC issue, but it is on you to prove that now. To bad Andersen wouldn't pay to prove it and then have a corporate lawyer send Keystone a bill. Would solve a lot of this non-sense BS in the future!
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Yep you hit the nail on the head The other problem is the Andersen did not cause this failure so they are not going to pay and don`t blame them. Their warranty will pay if their hitch caused a failure but it didn`t in these cases. I am renaming civil until I hear that keystone refuses the claim based on some ridiculous lie and that`s what it will be but so far they have been asking things but no real answer for the issue yet. They have requested many pictures of my camper front, back, hitch, both sides, pic of hitch, pin box, camper loaded on truck, and wanted to know if I live in it full time ,drive cross country, travel on gravel roads, how many miles on unit. it was only 1 year 1 month old before the break. So you know what they are doing they are fishing for a excuse to deny, even the dealer said so. We`ll see.
__________________
2018.5 Montana 3791 Rear Den, 2018 Ford F350 Dually 6.7 5995 lb payload
Electric brakes …. Disk Brakes....it`s the only way
Andersen Ult TrailAir pin box X Factors MoRryde SRE 4000....smooth ride
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03-21-2019, 02:11 PM
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#43
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Senior Member
Join Date: Aug 2014
Location: MS
Posts: 122
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__________________
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03-21-2019, 02:34 PM
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#44
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Junior Member
Join Date: Apr 2016
Location: Everett, WA
Posts: 16
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Quote:
Originally Posted by Micslam
Happened at 4 months. But keystone is saying it’s not a manufacture defect. They’re not covering it.
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Have you tried posting a comment on their facebook page? I had some issues with my fifth wheel the first year we had it and it was only resolved after I made it a public issue on their page. Might be worth a try.
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03-21-2019, 02:47 PM
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#45
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Member
Join Date: Feb 2013
Location: Everett
Posts: 85
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I had a major issue with my Keystone Everest like that. It was a Frame crack out of warranty. Keystone said contact Lippert as they made the frame. Lippert said contact Keystone as it was their design. I had an extended Warranty that said it was cosmetic and they dont cover that.
I ate 5000 dollars worth of frame repairs.
Good luck.
__________________
Rick and Diane Scott
Everett, Washington
2008 Everest 322R
2011 F-350 SRW Long bed Crew Cab.
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03-21-2019, 03:36 PM
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#46
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Junior Member
Join Date: Sep 2017
Location: Perry
Posts: 1
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Crack near bedroom slide
I have a 2015 Montana and have the SAME crack in the same place. It is out of warranty and thus I have done nothing about it. If there are enough of us out there maybe someone will do something.
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03-24-2019, 04:16 PM
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#47
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Member
Join Date: Dec 2014
Location: Almost Heaven
Posts: 40
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You mean a crack like this?
I'm outta warranty, this only occurs on one side & there's no breach of the lamination, but it's cracked & bulged.
Hmm, can't upload / attach the photo through google photos...
__________________
John, Noralynn and Lady Oreo (RIP Winchester)
2009 Keystone Cougar/ Copper Canyon - 1st RV "kinda bouncy:
2006 Dodge 2500 Diesel Laramie 2WD
Hoping to leave California in the next year.
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06-04-2019, 08:39 PM
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#48
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Senior Member
Join Date: Apr 2017
Location: vancouver
Posts: 114
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Get trailer life magazine and you can write your issue to them and they will look into for you
i read a lot of repairs get done this way
good luck
randall
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06-19-2019, 06:09 PM
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#49
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Member
Join Date: Aug 2015
Location: Mercer County, NJ
Posts: 58
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I have it to
Sorry, I just saw this post. I have the same crack on my 2016 Cougar 327 RES. Camping World tried to get it repaired as it was still under warranty. It was denied because I have a Reese Sidewinder Pinbox that was put on after market. After reading these other posts, it’s clear that this isn’t the cause. I’m going to write them and cite these posts. If that doesn’t work, I’m contacting Trailer Life. For now I went over the crack with marine sealant since it’s being stored this year at Ocean Lakes in SC. We’re not towing this year so it should hold up and prevent water damage, etc.
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06-20-2019, 04:57 AM
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#50
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Senior Member
Join Date: Dec 2015
Location: Ocean Isle Beach
Posts: 1,431
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I understand some like the Anderson hitch. It is stated in the warranty materials issued by Keystone they will not warranty problems if used. Anderson says they will cover problems if warranty doesn't cover and they don't. All well known. Toss the dice, win or lose based on known facts.
__________________
2022.Montana 3855 BR
2019 F350 6.7 4X4 DRW
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06-20-2019, 08:47 AM
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#51
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Junior Member
Join Date: May 2017
Location: Okotoks
Posts: 6
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Did you send pictures and get your dealer help you go to bat for you. We have cracks in our front cap that are huge. Apparently gel coat. Hope yours aren't in the fiberglass. See my post. Good luck.
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06-20-2019, 09:22 AM
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#52
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Member
Join Date: Jul 2014
Posts: 78
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Quote:
Originally Posted by JRTJH
It's unfortunate that they (Andersen) wrote their warranty in such a way as to make it sound like an "iron clad we will fix your trailer if you're using our hitch and the manufacturer says they won't repair it because you're using our hitch" and when it happens, they say, "our engineering team will look into this and I'll let you know".... Unfortunate situation where they make it sound like they'll back their product, then when a problem happens, they walk away, leaving you out to lunch....
This is one more reason why I won't recommend Andersen's products as alternatives to the "tried and true conventional hitches, both W/D and fifth wheel versions.
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This doesn't really surprise anyone that Anderson has a way out. And I'm not saying it was their fault.
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06-20-2019, 11:44 AM
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#53
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Senior Member
Join Date: Jun 2015
Location: WI
Posts: 424
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Quote:
Originally Posted by CaptnJohn
I understand some like the Anderson hitch. It is stated in the warranty materials issued by Keystone they will not warranty problems if used. Anderson says they will cover problems if warranty doesn't cover and they don't. All well known. Toss the dice, win or lose based on known facts.
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I may be wrong, but the post above yours mentions a Reese Sidewinder, and a frame crack denial based on use. Now if i understand correctly Lippert owns Reese, and that is why the goosebox is the only approved 5th wheel to gooseneck coupler. Yet a Reese Lippert product the sidewinder got a Lippert frame warranty claim denied?
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06-20-2019, 02:26 PM
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#54
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Senior Member
Join Date: Dec 2015
Location: Ocean Isle Beach
Posts: 1,431
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True, it is stated only one gooseneck style by Reese was exempt. Most of the complaints are about Anderson
__________________
2022.Montana 3855 BR
2019 F350 6.7 4X4 DRW
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06-20-2019, 02:56 PM
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#55
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Senior Member
Join Date: Jun 2015
Location: WI
Posts: 424
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06-20-2019, 06:08 PM
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#56
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Member
Join Date: May 2019
Location: Sequim
Posts: 53
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Quote:
Originally Posted by Micslam
Love them or hate them.... I was using and Andersen Hitch. :-/. I love the hitch. Hate the situation. It’s just “an out” for them
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Wow, I was sold on Anderson Hitch but wasn't aware it would void the Keystone warranty. I'm sorry for your situation and I am not a psychic but I see lawyers in your future.
Very disappointed in the Keystone response though. Wonder if they monitor this forum?
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06-20-2019, 06:19 PM
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#57
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Site Team | Emeritus
Join Date: Dec 2015
Location: Kansas City
Posts: 3,878
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Quote:
Originally Posted by penra
Wow, I was sold on Anderson Hitch but wasn't aware it would void the Keystone warranty. I'm sorry for your situation and I am not a psychic but I see lawyers in your future.
Very disappointed in the Keystone response though. Wonder if they monitor this forum?
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No body from Keystone is a known member of this forum. To our knowledge they do not monitor it.
__________________
Chip Bruce, RPh
Kansas City, MO
2016 Impact 312
2017 Silverado 3500HD SRW
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06-20-2019, 08:32 PM
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#58
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Senior Member
Join Date: Aug 2017
Location: Schulenburg
Posts: 1,164
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Quote:
Originally Posted by kfxgreenie
I may be wrong, but the post above yours mentions a Reese Sidewinder, and a frame crack denial based on use. Now if i understand correctly Lippert owns Reese, and that is why the goosebox is the only approved 5th wheel to gooseneck coupler. Yet a Reese Lippert product the sidewinder got a Lippert frame warranty claim denied?
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Reese is not owned by Lippert. They are actually owned by Horizon Global company. I also believed they were part of Lippert as that is what the dealer I bought my 5er from told me. Just thought I'd throw that out there.
__________________
Joey
2017 Hideout 308BHDS
2006 F-350 6.0L PSD CC 4X4
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06-21-2019, 03:22 AM
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#59
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Senior Member
Join Date: Jul 2014
Location: Solomons
Posts: 3,874
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Who has had a sidewall crack by the front bedroom slide????
[QUOTE=kfxgreenie;345772]My red flag is Lippert denying a warranty claim because of a Lippert product. :
I guess we know why now.
__________________
Tom
2019 Alpine 3651RL
2016 F350 CC DRW
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06-21-2019, 04:53 AM
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#60
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Senior Member
Join Date: Dec 2018
Location: grand rapids
Posts: 596
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I'd like to know the outcome of what happened. It started out about the crack on the trailer and turned into issues with hitches.....ummmm
So????? to the orginial start of this thread, what was the outcome?
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