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Old 12-11-2019, 09:09 AM   #21
JRTJH
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Join Date: Mar 2011
Location: Gaylord
Posts: 26,772
Quote:
Originally Posted by Jeffk View Post
I do agree with you John but a little customer service and help from the manufacture would be greatly appreciated. I do plan to make a trip to the dealer in the next week.
If you look at my first sentence, I think we're saying the same thing. KEYSTONE CUSTOMER SERVICE "should" take an interest in this, that's why I suggested you contact them and discuss "with Keystone" the information you received from Burlington Graphics.

I wouldn't expect that anybody at Keystone is going to help you UNLESS they know the specifics of your problem. If they told you to contact the decal manufacturer and closed your complaint, then they have no reason to follow up with you to assure your satisfaction. It's up to you to contact Keystone "as many times as necessary" to seek resolution. Nobody here has any influence at Keystone or any ability to "run interference" with your complaints.

As you said, "a little customer service and help from the manufacturer" would be nice.... Contact them again and again, until you get that help.
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