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Old 10-11-2019, 07:41 PM   #1
ronheater70
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2019 cougar 369bh. Electric fireplace

Wonít turn on. At all. No lights or anything. The last time we were in camper I turned it on and off to show someone. Tonight was the first cool night and was looking forward to using it. Itís a titan flame. Fireplace breaker is not tripped. Does it have its own fuse maybe? Doesnít work with remote or unit buttons. I canít find where it plugs in either may have to take a drawer out.
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Old 10-12-2019, 01:55 AM   #2
chuckster57
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The fireplace should plug in to an outlet right behind it. If you can get the trim off the screws holding it in are on the sides. Iíve seen them come unplugged. With the trailer plugged into shore power, use a plug checker to test the outlet, if you have power then the fireplace is faulty. They donít have a built in fuse that Iím aware of.
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Old 10-12-2019, 05:45 AM   #3
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Canít see any screws anywhere except for top of slide. Think I need to get two drawers directly above it out. Then I can see back in there. Canít seem to get a drawer out though
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Old 10-12-2019, 06:25 AM   #4
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2019 cougar 369bh. Electric fireplace

There should be a ďringĒ that slides down the top and sides. Lift it off and youíll see two Roberts head screws on each side.
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Old 10-12-2019, 07:14 AM   #5
ronheater70
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I see one screw up front. I can look back and see the plug removed slightly from the wall. Not sure if is enough to stop working or not. Feel like I should be able to push in those black clips and remove it. But that is tbworking
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Old 10-12-2019, 09:29 AM   #6
kfxgreenie
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Originally Posted by ronheater70 View Post
I see one screw up front. I can look back and see the plug removed slightly from the wall. Not sure if is enough to stop working or not. Feel like I should be able to push in those black clips and remove it. But that is tbworking
The little black tabs that stick out of the front of the rail, one goes up the other down and the drawer will slide out.
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Old 10-12-2019, 05:09 PM   #7
ronheater70
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Bad unit.

Well the unit is bad. I have power to the receptacle verified and it still wonít turn on. Never even got to use it. So I suppose this means a 1.5 hour trip back to the dealer followed by 6 weeks of sitting around till they get to it. Need to look at my warranty and see if they reimburse for mobile techs like forest river does.
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Old 10-12-2019, 05:33 PM   #8
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Well the unit is bad. I have power to the receptacle verified and it still wonít turn on. Never even got to use it. So I suppose this means a 1.5 hour trip back to the dealer followed by 6 weeks of sitting around till they get to it. Need to look at my warranty and see if they reimburse for mobile techs like forest river does.
Can you deal with the maker of the fireplace instead?
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Old 10-12-2019, 07:30 PM   #9
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First of all thanks to the folks who helped me get the drawer out! Sourdough, I’m gonna check with the manufacturer when I get home Monday. It’s not critical now. I just wanted it to work. Hopefully they can help out!
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Old 10-12-2019, 08:02 PM   #10
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My microwave wouldn't work first time out. I called the dealer and asked if I could just bring that in instead of the camper they said OK. Maybe you can do the same thing.
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