Go Back   Keystone RV Forums > Keystone Tech Forums > Modifications and Upgrades
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 09-19-2018, 05:58 PM   #1
Xsv
Junior Member
 
Join Date: May 2018
Location: Spokane
Posts: 3
Negative experience with Tadi Brothers (backup cam)

I purchased a 2016 Keystone 311 toyhauler this summer. I wanted a backup cam for not only backing up, but to also assist in monitoring traffic behind me when towing. I saw some positive experiences with https://www.tadibrothers.com/
And thought I would try them. I ordered a hd cam with a 7 inch clip on monitor designed to clip onto your rear view mirror. Unfortunately the clamping system would not work on my Onstar mirror.

I called tadi brothers and they assured me the 9 inch clip on would work. I would be charged the price of the 9 inch monitor. They would send me the 9 inch along with a prepaid shipping label to return the 7 inch monitor.

The 9 inch clip on monitor arrived and I found the footprint identical to the 7 inch. Subsequently it would not clip onto the onstar mirror.

I called tadi brothers again. I said forget the clip on variety. I ordered a replacement mirror with the monitor built in. Again, I paid for the new mirror. I was told that I could send the 9 inch and 7 inch monitor back in the same box using their prepaid label. Good enough. The monitors were returned on approximately June 10, 2018 and the 3rd mirror shoe we’d up a few days later.

The 3rd mirror worked. All is good except the refund for the 9 inch monitor.

When a few weeks had passed I noticed no refund to my credit card. A call to customer service, which more often than not results in them calling you back several hours later, and I learned they never received the return package.

Several more calls over the upcoming weeks and I got the same answer. I pointed out that it was under their prepaid shipping label and they should be able to track it. I was advised it would be difficult to find the tracking number.

I called them back on August 7, 2018 and was told they had finally found it. Fantastic...when will I see a refund? I was told it will “post at the end of the week”

It is now September 17, 2018. 5 weeks later and no refund has occurred, no email, and no phone calls from them.

I am blown away that a company would scoff at the whopping amount of $86 that they owe me. I guess their integrity can be sold fairly cheap.
Buyer beware....very poor business practice, lack of knowledge to their own products, lack of good communication all add to a poor experience.
__________________

Xsv is offline   Reply With Quote
Old 09-19-2018, 06:21 PM   #2
sourdough
Senior Member
 
Join Date: Feb 2014
Location: W. Texas
Posts: 5,571
From what I saw I would not have purchased their product, but, that is something that folks make a decision on....YMMV
__________________

__________________
Danny & Susan wife of 50 years
2014 Ram 2500 6.4 4x4 CC
2014 Cougar High Country 319RLS
sourdough is offline   Reply With Quote
Old 09-19-2018, 06:38 PM   #3
Xsv
Junior Member
 
Join Date: May 2018
Location: Spokane
Posts: 3
Interestingly enough the BBB has a similar complaint with this company regarding a refund. Well now they have another.

Yes, knowing I had an upcoming trip with the fifth wheel I probably rushed this purchase. I am normally much more diligent in my research.
Xsv is offline   Reply With Quote
Old 10-07-2018, 08:29 AM   #4
Xsv
Junior Member
 
Join Date: May 2018
Location: Spokane
Posts: 3
Just to close the loop. A complaint filed with a manager at the company and a BBB complaint resulted in them issuing a refund. In all fairness, the manager agreed to the refund prior to him learning of the BBB complaint.

Still would not recommend the company.
Xsv is offline   Reply With Quote
Old 10-07-2018, 08:41 AM   #5
xrated
Senior Member
 
xrated's Avatar
 
Join Date: Oct 2016
Location: "Murvil, TN
Posts: 1,268
Quote:
Originally Posted by Xsv View Post
Just to close the loop. A complaint filed with a manager at the company and a BBB complaint resulted in them issuing a refund. In all fairness, the manager agreed to the refund prior to him learning of the BBB complaint.

Still would not recommend the company.
Thank you for the original post AND the follow up post informing us of the resolution....and the company. Tadi was one of the places that I've been looking at for purchase of a rear view camera system for my Toy Hauler....they have no been removed from my list as possible candidates. I simply abhor poor customer service, no matter how good or bad a product they sell. Thanks again for the update.
__________________
2016 F350 King Ranch Crew Cab Dually Diesel 4x4
2017 Keystone Impact 303 T.H.
2014 Yamaha FZ09 (highly modded)
Excessive payload capacity is a wonderful thing

"If it ain't Fast....It ain't Fun"
xrated is offline   Reply With Quote
Old 10-07-2018, 08:52 AM   #6
sourdough
Senior Member
 
Join Date: Feb 2014
Location: W. Texas
Posts: 5,571
Thanks for the follow up and closing the loop. It's nice to know the final resolution of issues brought up.
__________________

__________________
Danny & Susan wife of 50 years
2014 Ram 2500 6.4 4x4 CC
2014 Cougar High Country 319RLS
sourdough is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 11:31 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.