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Old 08-23-2016, 09:11 AM   #1
Sigohigo2
Junior Member
 
Join Date: Aug 2016
Location: Norman, OK
Posts: 3
Smith RV Casper WY Kudos

Mike, the Service Manager at Smith RV in Casper WY saved our 25th anniversary trip. We left home in our 4 month old Sprinter MK 319 and lost our refrigerator for the second time in a row out of the barn. We had to buy another ice chest in order to save our food. This is three ice chests purchased in the last two trips. Our home dealership fixed the problem the first time, but did not address the cause of why the thermal fuse was blowing. Mike at Smith RV knew exactly what the problem was and had the fridge back in working order in minutes. We are now a week into our trip and the fridge has been rock solid.

Smith RV also noticed our sway control system was not properly installed. They fixed it and it has made a world of difference in how our rig has performed on this trip. Smith RV stopped everything they were doing and gave us their full attention to handle our fridge warranty issue and charge it to Keystone. Oh yeah, the work on the sway control adjustment they did for free out of safety concerns. These guys were just fantastic.

Don't bother going to the other big store Keystone dealer in Casper down the street. They didn't have time and referred us to a third party repairman. Go to Smith RV if you want to get taken care of.
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