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Old 05-21-2019, 01:24 PM   #1
LCrabtree
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Join Date: Sep 2018
Location: Mi Wuk Village
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Non-dealer warranty work

Nearest dealer is a 2-hour drive (each way). I called Keystone and they told me to have a local (15-minute drive) RV repair shop send them an estimate and they would approve repairs by that shop, up to what Keystone techs believe to be the proper $$ amount. When the local shop called Keystone he was told that they couldn't do the work, that it had to go to a Keystone dealer.

When Owner Relations opens tomorrow I'm going to call them; however, does anyone have any ideas on how to get them to approve work by a non-Keystone shop?

Larry
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Old 05-21-2019, 02:08 PM   #2
sourdough
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I'm sorry you're in that predicament but to my knowledge I've not seen or heard of Keystone allowing "non" approved dealers do authorized warranty repair work. Sounds like the first Keystone "rep" didn't have a clue - and from my experience, that is entirely possible.
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Old 05-21-2019, 03:08 PM   #3
Pmedic4
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Warranty work by non Keystone dealer

We faced a similar situation on a previous RV, where the closest authorized dealer was a 3+ hour trip away. Doing a little math, it doesn't take long to realize that at best towing my RV 6 hours and getting a wonderful 9 mpg, was going to cost me at least $125 in fuel just to fix several minor issues. This was assuming I was going to be able to stay locally using the RV, so add another $40 to the cost, and the if my typical luck held, they wouldn't have been able to get the work done in one day. Another alternative was towing there, leaving and returning home, only to go back a few days later to pick up the RV, which while give better fuel economy not towing, it still worked out to about $200 round trip.

A local shop charged $90 for the work, had it done in an hour and 15 minutes, and I was back home in 40 minutes afterwards. For the sum of, you guessed it, $125.

Personally I think it would have been worthwhile if the repair costs would have been up to $300 for my time and inconvenience hauling to the authorized warranty dealer.
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