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Old 01-11-2017, 07:58 PM   #1
dangerdave
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New member concerned about Keystone reviews

Hi all,

New member here. We are considering buying a 2017 High Country 310RE. I recognize all RV makers have positive and negative reviews, but it seems we are reading a lot of concerning reviews for Keystone. Fit and finish, customer service, etc.

I'm likely to chock this up to the internet, but I'd welcome some feedback from long time happy Keystone 5th wheel owners?

Thank you!!
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Old 01-11-2017, 08:23 PM   #2
hankpage
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We've had our Cougar a little over ten years. A few minor problems were fixed promptly by the dealer and Keystone under warranty. Other than routine maintenance and normal wear we have been very happy with this 5er.

When you consider how many RVs Keystone sells, their record is not that bad. JM2, Hank .... Travel safely and enjoy.
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Old 01-11-2017, 09:04 PM   #3
sourdough
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Keystone is like every other RV maker - they have good days and bad days in my opinion. Likewise every RV maker has good reviews and bad reviews. Thor;Keystone is the largest RV maker out there so you are going to see more "reviews" of their products than others.

Just completed a tour of products at CW Tallahassee yesterday looking at their "premium" line of TT. The best that Jayco and Forest River offered could not hold a candle to the quality and amenities offered in our 2014 Keystone Cougar High Country (the only premium TT offered by Keystone that I know of...discontinued in 2014) - the sales manager agreed that it was hard for the other manufacturers to match the quality and amount of "amenities" that Keystone puts in their products. In fact, when I asked about heated underbellies/tanks they said both manufacturers used "radiant" heat to keep the tanks/lines from freezing, not ducted heat like ours.
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Old 01-12-2017, 03:36 AM   #4
dangerdave
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Reviews

Thank you for the replies!

I agree. Keystone wouldn't continue to sell so many units if they were hugely problematic. We walked our unit high and low before deciding and were impressed with the quality and amenities. My wife especially with the kitchen.

We are coming from 2 Jayco TTs. A hybrid and then the 27RLS. Moving up as we learn.

We had fit and finish issues with the Jaycos, so we have reasonable expectations. I just want the major systems to function well.
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Old 01-12-2017, 04:35 AM   #5
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Originally Posted by dangerdave View Post
Thank you for the replies!

We are coming from 2 Jayco TTs. A hybrid and then the 27RLS. Moving up as we learn.

We had fit and finish issues with the Jaycos, so we have reasonable expectations. I just want the major systems to function well.
You have got to remember that most all, if not all major systems are all the same. The same name brand frigs, stoves, microwaves, HWHs, etc.
its the basic construction and materials used that defer from manufacture to manufacture. roofing, siding, most all the frames, axles, etc pretty much the same.
I have had 2 cougars, one TT and now the 5er, both bought new. I have found minor problems but not nothings that wasn't fixed in the first year or something I could fix without dragging them back to the dealer.
I had one mishap in the 5er of my own causing and the dealer worked with me to get the parts and I fixed it myself and maybe did a better job. so just saying overall I have no complaints with my Cougar.
Good luck,
randy
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Old 01-12-2017, 06:21 AM   #6
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Our Montana will soon be 4 years old. It hasn't been completely trouble free; bad bimetal breaker caused loss of all DC power; 2 jacks leaking oil; black tank valve failed. Jacks were replaced under extended warranty and the other two were minimal costwise. Other than that, no problems. As has been pointed out, components are pretty much the same regardless of the name on the rig. We spent over two years looking before we decided on the Montana. We saw a number of new rigs on dealer's lot with obvious problems; Open Range and Heartland are two I recall. We liked the Cardinal (Forest River) and a few others but kept coming back to the Montana. Note that there is a difference between a regular Montana and the Montana High Country. The HC is not just lighter, it is more cheaply built and it shows. If we were doing it again, we would avoid the carpet in living room. Otherwise, still happy with what we have and will have it for quite a while.
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Old 01-12-2017, 07:30 AM   #7
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We purchased our Alpine 3101RL in May 2015. Used it in 2015 for 10 weeks and about 15 weeks in 2016. We just love it. Had some warranty issues but my dealer and Keystone took care of all of them. The rig is well made with great finishes. Love the 6 point level up system.

I think the biggest asset you have, if any repairs are needed, is to have a great dealer acting for you with Keystone.
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Old 01-12-2017, 07:47 AM   #8
66joej
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Quote:
Originally Posted by dangerdave View Post
Hi all,

New member here. We are considering buying a 2017 High Country 310RE. I recognize all RV makers have positive and negative reviews, but it seems we are reading a lot of concerning reviews for Keystone. Fit and finish, customer service, etc.

I'm likely to chock this up to the internet, but I'd welcome some feedback from long time happy Keystone 5th wheel owners?

Thank you!!
We had a Cougar 318SAB 5ver. Absolutely no problems. Now have a 2013 Cougar 24RKSWE TT and no problems with it either. I have done a few upgrades to both units just for our own convenience.
Maybe just lucky as both units were bought used.
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Old 01-12-2017, 09:35 AM   #9
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New member concerned about Keystone reviews

Dave,
There are some real happy 5er owners here. There are also some that have had issues. I have friends that have different types of 5ers, non-Keystone and they have had issues. Chuckster57 is a tech that works on them all and he has confirmed the issues exist through the entire industry and not just Keystone. A good PDI and regular maintenance will help solve or reduce issues. Check out some of the other manufacturers forums and you'll hear them complain too. In the FWIW column, Thor the parent company of Keystone now owns Jayco.


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Old 01-12-2017, 09:36 AM   #10
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I purchased a new bullet last August. Had a bunch of problems from the start. I'm one of the unlucky ones. I had a Jayco before that had no issues. I could have purchased a new Jayco and had problems as well. I bet there are other people who have had a Jayco or another brand of TT who had their share problems and now have a keystone that's perfect. Chevy Diesel said it perfectly, if you purchase from good dealer they will help take care of you if problems arise. Good Hunting! And enjoy what ever TT you purchase. It's good times.

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