Go Back   Keystone RV Forums > Keystone RV Customer Comments > Prospective Owners' Questions
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 01-13-2018, 03:02 PM   #31
CHEV1DUDE
Gone Traveling
 
Join Date: Jan 2018
Location: nc.
Posts: 10
Service dept.techs are a great asset to the industry! You guys/gals are the ones that get the job done!
There is a lot more behind the the scenes going on than you may realize.
__________________

CHEV1DUDE is offline   Reply With Quote
Old 01-13-2018, 03:19 PM   #32
sourdough
Senior Member
 
Join Date: Feb 2014
Location: W. Texas
Posts: 5,547
Quote:
Originally Posted by CHEV1DUDE View Post
Guys and Gals, I'm not here to argue, Just trying to help out. And YES a dealer has to service the product to keep the dealer agreement with the manufacture.(They may not put you first in line if you did not purchase from them) If your dealer is telling you differently or if you yourself are a dealer. You are wrong. And have a good case to call the manufacturer and force them to service.
I would encourage you to call Keystone, Thor or any other manufacturer and clear that up. It is opposite of what many have been told by......the manufacturer as well as the dealer (along with denying service). If you have evidence that repudiates what so many have been told and experienced it would be helpful to many, many owners of all makes of RVs.
__________________

__________________
Danny & Susan wife of 50 years
2014 Ram 2500 6.4 4x4 CC
2014 Cougar High Country 319RLS
sourdough is offline   Reply With Quote
Old 01-13-2018, 03:21 PM   #33
chuckster57
Site Team
 
chuckster57's Avatar
 
Join Date: Jul 2014
Location: Modesto
Posts: 7,859
Thanks, but since I am privy to a lot more than the average employee. This subject has been discussed ad nauseum both here at at work.

At the risk of repeating myself, believe what you want, but the day comes that you need warranty work and you call the local keystone dealer, donít get upset if he/she asks if you purchased there. And when you say ďnoĒ they tell you they wonít service your unit. Iíve stood next to the service mgr many times while he has had that conversation.

If you want to pay for the work, thatís different.
__________________

2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.

Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
chuckster57 is offline   Reply With Quote
Old 01-13-2018, 07:01 PM   #34
ctbruce
Site Team
 
ctbruce's Avatar
 
Join Date: Dec 2015
Location: Kansas City
Posts: 2,877
CHEV1DUDE,I hope you're right, but all the experience on this forum is EXACTLY the opposite. Not trying to be argumentative but this is what a lot of us have experienced and none of us has experienced what you say.

There is no way for you to force the same kind service you get with the auto industry. RV and auto dealers are 2 completely different animsls. Now, they may take your vehicle on, but there is no guarantee that they will not push it to the back, maybe even repeatedly. Hopefully not, but that is what all those responding are telling you.

Good luck, we all wish you nothing but the best. You can't do much better on here than the moderators who have responded and the others as well.

Sent from my SAMSUNG-SM-N910A using Tapatalk
__________________

Chip Bruce, RPh
Kansas City, MO
2016 Impact 312
2017 Silverado 3500HD SRW
ctbruce is offline   Reply With Quote
Old 01-13-2018, 09:09 PM   #35
scottz
Senior Member
 
scottz's Avatar
 
Join Date: Apr 2017
Location: Colorado Rocky Mountains
Posts: 114
I bought from a wholesaler; the price was $25k less than what I was quoted at CW. That is a lot more than the $2k some have mentioned. I do most of my own service and unless there are some major issues should be ok. In any case, the unit will be out of warranty in four months. There is no way I would pay $25k more just to have a dealer that might provide service.

I have experienced the "we won't work on it since you didn't buy it here" attitude. The fiberglass shower had a crack in it that was obviously caused during installation at the factory. The local dealer said they would look at it but were not willing to do warranty work; I would have to pay first then see about reimbursement from Keystone. After keeping it for over a month, the dealer said they would not be able to get to it until spring. I picked it up and took it to a fiberglass specialty shop who did a great job. All along, I was talking to Keystone about the problem. After submitting photos of the damage and the repair invoice, I received a check for the entire amount from Keystone; they did not even charge a deductible.
__________________
Scott, Alta and Kodiak
2017 Montana 3160RL, Legacy Edition, Full Body Paint, Onan 5.5Kw
2014 Ford F350 diesel 6.7 PSD
scottz is offline   Reply With Quote
Old 01-13-2018, 09:45 PM   #36
FlyingAroundRV
Senior Member
 
FlyingAroundRV's Avatar
 
Join Date: Oct 2017
Location: Brisbane Australia
Posts: 200
Here's my take on the wildly variable prices of RVs FWIW.
I've seen the particular TT that I've been looking at, for sale at prices ranging from $22K to in excess of $36K.
Here's something I've seen mentioned a LOT. A lot of people suggest that you can get between 25-30% off the MSRP of any RV. So my guess is that the dealers that are posting crazy high prices expect customers to bargain. It's a complete win for the dealers that do this. Some people will haggle hard, some people will haggle just a little, and some will not haggle at all. So the dealer still makes a bit of money out of those people who haggle hard, but makes a LOT of money out of the other two types.
So what about the dealers asking already rock bottom prices? I think it's because these dealers can't be bothered haggling and besides, those low looking prices will drive a lot of traffic through the door without the sales people having to lift a finger.
You can prove this by going to one of the dealers that ask rock bottom prices and try to get the usual 25-30% off. I'll bet London to a brick, you'll get short shrift from these dealers. Probably you'll get told, "That's our 'no-haggle' price".
FlyingAroundRV is offline   Reply With Quote
Old 01-14-2018, 05:00 AM   #37
Tinner12002
Senior Member
 
Tinner12002's Avatar
 
Join Date: Aug 2017
Location: Lafayette
Posts: 1,041
Quote:
Originally Posted by CHEV1DUDE View Post
Sorry bud! Not wrong,FACTS., I've had mine in for local service, It is part of the dealership responsibility, No matter where you purchased. Maybe you like spending thousands of your hard earned dollars, Just to give it away. I don't! And yes I have done my homework. Maybe you should do yours.
Sorry but I'm going to have to disagree with you also. I had originally thought the same thing until I read what another member/dealer posted on here about the fact that the RV dealers don't sign the same contracts that auto dealers do so they aren't required to perform warranty service on a unit they didn't sell, even if they sell that make and model. They may still work on it but only after they take care of their main customers first.
I think maybe one of the Mods on here may remember the post, not sure what the orig question for it was.
__________________
2015 Ram,3500,Dually,B&W,4.10s,Aisin,Limited,Silver
2018 Raptor,428SP w/full body paint
2012 Harley, Ultra Limited
Tinner12002 is offline   Reply With Quote
Old 01-14-2018, 05:12 AM   #38
Tinner12002
Senior Member
 
Tinner12002's Avatar
 
Join Date: Aug 2017
Location: Lafayette
Posts: 1,041
Found it, posted by mark1228, This member indicates he is also an RV dealer. This was posted under a "Wholesale dealers" post on 1/6/2018

I am an RV dealership owner. RV dealers are different that car dealers in the sense that car dealers are Franchised and therefore there are certain protections and agreements contained in the franchise agreement and one of those is transient warranty work. RV dealers have no franchise protection meaning that Keystone has the right to pull any brand out of my store at any time they want. I also have the right to sell any other brands I want without advising Keystone. The RV dealer agreements are very loose and have almost no protections in place for either party which makes it impossible that Keystone "force" a dealer to do warranty work on something they did not sell. RV dealers are completely independent and make their own business decisions. A Ford dealer can't add a GM brand to his store without Fords approval for example. Keystone will NOT reduce a discount for refusal to do warranty work Keystone is all about as much volume as they can get out the door and refusal to do warranty work and a transient unit will not get in the way of that. The RV warranty relationship is this: Keystone is the paying customer for work performed in my shop. They don't allow me to make money on parts and dictate the time I get paid per job. It is much more profitable to do over the counter work than warranty work so many dealers just elect not to warranty on a unit they did not sell.
__________________
2015 Ram,3500,Dually,B&W,4.10s,Aisin,Limited,Silver
2018 Raptor,428SP w/full body paint
2012 Harley, Ultra Limited
Tinner12002 is offline   Reply With Quote
Old 01-14-2018, 10:00 AM   #39
scottz
Senior Member
 
scottz's Avatar
 
Join Date: Apr 2017
Location: Colorado Rocky Mountains
Posts: 114
Quote:
Originally Posted by FlyingAroundRV View Post
Here's my take on the wildly variable prices of RVs FWIW.
I've seen the particular TT that I've been looking at, for sale at prices ranging from $22K to in excess of $36K.
Here's something I've seen mentioned a LOT. A lot of people suggest that you can get between 25-30% off the MSRP of any RV. So my guess is that the dealers that are posting crazy high prices expect customers to bargain. It's a complete win for the dealers that do this. Some people will haggle hard, some people will haggle just a little, and some will not haggle at all. So the dealer still makes a bit of money out of those people who haggle hard, but makes a LOT of money out of the other two types.
So what about the dealers asking already rock bottom prices? I think it's because these dealers can't be bothered haggling and besides, those low looking prices will drive a lot of traffic through the door without the sales people having to lift a finger.
You can prove this by going to one of the dealers that ask rock bottom prices and try to get the usual 25-30% off. I'll bet London to a brick, you'll get short shrift from these dealers. Probably you'll get told, "That's our 'no-haggle' price".
I think you are 100% correct. I chose to walk away from the dealer who quoted me an additional $25k; I didn't even want to talk to them anymore.
__________________
Scott, Alta and Kodiak
2017 Montana 3160RL, Legacy Edition, Full Body Paint, Onan 5.5Kw
2014 Ford F350 diesel 6.7 PSD
scottz is offline   Reply With Quote
Old 01-15-2018, 01:46 PM   #40
CHEV1DUDE
Gone Traveling
 
Join Date: Jan 2018
Location: nc.
Posts: 10
Not sure why some keep referring numerous times to the auto industry?
This forum is for RV owners to talk about their experiences and misfortunes in the RV industry.
You guys that work for and own a dealership, GOOD FOR YOU!
We consumers will continue on our journey for the best deal possible.

Mr. Tinner12002 are you an RV dealership owner? Or Retired sheet metal worker?
(Or is that another dealer misrepresentation)
__________________

CHEV1DUDE is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RVģ is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 10:30 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.