It is an accepted fact of life that we express our disappointment/dissatisfaction much sooner and more often than when we are pleased about something (at least most of us). As a result, the majority (insert % of your choice) of the posts we read tend to be negative. Case in point - our new trailer came equipped with a Furrion DV-3300 dvd stereo. The radio functions just fine, the dvd not so much. The first time we tried to use the dvd, it played the movie about 3/4 through and then just stopped. We attributed this to an old/bad disc. Tried a new disc and it played probably less than half the movie then stopped.
Tried the dvd again later and it would not load or play at all. Tried re-inserting the disc many times and no joy. We got busy dong other things and pretty much forgot about the issue until the other day when we were starting to prep the trailer for an upcoming outing. Well, the dvd did not fix itself and still will not load/play. I called Furrion and a young gentleman named Chris suggested I try a "hard reset". Followd his suggestion and instructions and - no joy. Called Furrion back with the results and they are going to ship a new unit to me under warranty. No hassles no run around. I have read quite a few negative stories about Furrion quality, and, the unit they send me may be of no better quality than the one I have. We will see. If this one craps out I'll spend my dime and go with something else. Just wanted to pass along a positive post regarding their customer service.