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02-03-2019, 09:26 AM
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#1
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Junior Member
Join Date: Feb 2019
Location: Spring
Posts: 6
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2016 Fuzion 385 with DCM showing blank screen
Hello,
Just bought a 2016 Fuzion and going through it; we have an issue with the Jensen JVRCS1 In Touch system and the dcm screen is only showing the back light. Dcm worked when the trailer was demonstrated, but not only has back light. None of the buttons below the screen appear to do anything. If we turn off the battery disconnect, the screen goes out. When battery disconnect is turn back on - the screen comes back on, with back light only.
Anyone else have this issue ? Any recommendations ?
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02-03-2019, 09:35 AM
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#2
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,237
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We don't use or service that system so this is just a WAG, I would look for a reset somewhere. The panel probably just lifts off some mounting tabs, and the reset may be on the back.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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02-03-2019, 10:54 AM
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#3
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,846
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Maybe this isn't applicable to where you're located, but up here "in the tundra" when it's extremely cold, most (maybe even all) LCD screens are "blank or even dark" when first turned on in below freezing weather. Have you let the trailer completely warm up and then tried the system?
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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02-03-2019, 12:14 PM
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#4
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Senior Member
Join Date: Nov 2016
Location: Sussex, NJ
Posts: 471
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What happens if you long press the power button. This should pop up a shutdown control on the screen. If the screen is totally not working it won’t do anything but it might give it a kick in the teeth that gets something to happen.
BTW, in NJ, my screen has always functioned in even the coldest winter days when the RV hasn’t been occupied or heated. It has to so I can start and exercise my generator.
__________________
2016 Fuzion 414 Chrome
2016 Ford F450 Super Duty King Ranch
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02-03-2019, 02:30 PM
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#5
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Member
Join Date: Aug 2016
Location: Michigan
Posts: 34
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If it has a white screen, it might come back once or twice, but it's toast. Look up my post, "Jensen incommand shout out". Jensen is who you want to get in touch with.
__________________
2013 F350 CC King Ranch
2016 Fuzion 420
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02-03-2019, 04:19 PM
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#6
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Junior Member
Join Date: Feb 2019
Location: Spring
Posts: 6
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Just going through the replies
We are in gulf coast area of Texas, so cold is not an issue.
We have tried holding the power button for a few minutes and no change to the white screen
Will check out the post on Jensen.
Thanks for all the replies.
M & T
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02-05-2019, 06:23 AM
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#7
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Senior Member
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 2,977
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Might try looking at this link if you haven’t already.
https://www.asaelectronics.com/media...2011302015.pdf
__________________
2007 GMC Classic club cab 4x4 Duramax LBZ
2014 Alpine 3010 RE. 34 foot fifth wheel
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02-05-2019, 06:41 AM
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#8
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Senior Member
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 2,977
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But your best bet would simply be to call these folks at this link..
They should be able to help you work thru the issue
https://in-command.net/control-systems/
__________________
2007 GMC Classic club cab 4x4 Duramax LBZ
2014 Alpine 3010 RE. 34 foot fifth wheel
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02-05-2019, 07:04 AM
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#9
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Junior Member
Join Date: Feb 2019
Location: Spring
Posts: 6
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Thanks All,
I called and spoke to ASA and they are setting me up for an exchange of the screen. As Curtthegreat stated in a separate post thread - They folks are ASA are a great group to work with.
M & T
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