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Old 09-06-2013, 01:29 PM   #1
dankent
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Had a look at he roof

Everything looked pretty good. There was some rippling at the front cap and the roof of the cougar 333mks that has me wondering if that is normal. I asked my dealer and he said it is normal.

Anyone else thinks this looks strange ?





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Old 09-06-2013, 04:12 PM   #2
WaltBennett
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Don't know what it is, but it is NOT normal (unless Keystone has hit a new low!).
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Old 09-06-2013, 05:29 PM   #3
rclark
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We have owned three Keystone's and sure don't remember a roof looking like this. I would have another dealer or independent take a look.
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Old 09-06-2013, 06:09 PM   #4
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Weeeeeeeeeeeeeellll, I also have a 333MKS and my roof does not look like that. Not sure why they said it is normal.
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Old 09-06-2013, 06:15 PM   #5
sundowner
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Dankent Have just gone through major repairs on the roof of my 2009 Cougar 278 RKS bought in Jan 2010. I was told that the wrinkles in the roof were "not unusual" after sending pictures and an inspection at one of the dealer centres.
The wrinkles got larger and eventually the rubber roof was mostly loose all the way back to the first vent and and on a final trip flopped around like a loose bed sheet.
Sent new pictures to the dealer and of course they didn't have a record of my pictures that I had sent and Keystone wouldn't do anything because the unit was past warranty. Dealer agreed to fix it if I paid half.
As the dealer is over 300 km. away and I had to make two trips, my fuel bill was over $300.
They peeled the rubber roof back to the first vent, re-glued it replaced mouldings, put a 4" strip of tape next to the front moulding and dicor self levelling sealant. After my first trip I still have a few bubbles similar to yours.
Will be sending pictures etc again.
I discussed whole issue with the general manager and he apologized, said they should have fixed it the first time and there would be no cost to me. Still cost me $300 in fuel.
I'm still not convinced the fix will be good.
I had spoken to two other dealers and they said wrinkles are not normal.
A long story but I would be concerned about future problems!
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Old 09-06-2013, 06:17 PM   #6
therink
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A couple spots here and there? maybe. Not that though. Have someone else look at it.
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Old 09-06-2013, 06:47 PM   #7
Festus2
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Dankent -

It might be prudent for you to send these photos and any others that you might have to both your dealer and to Keystone. Keep a record of all correspondence, emails, etc. and telephone calls you make to both the dealer and to Keystone. If you take your RV to other dealers or RV repair facilities and ask to have them inspect the roof, be sure to keep a record of their findings.

I wouldn't be put off by someone telling you that it is "normal" and not to worry. Sometimes, a "couple of spots" have a habit of growing into a few larger ones and then before long there is one great big billowing spot.
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Old 09-06-2013, 07:29 PM   #8
hankpage
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With just those photos to go by, I would be suspect of the double row of very heavy caulk. It almost looks like some type of repair was already attempted. I would want to know what was under that second row ..... there should not be a seam there. (to my knowledge)
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Old 09-07-2013, 01:26 PM   #9
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Different construction in the nose cap of my Springdale. However, rippling noted in first month, sent pictures to the dealer, he forwarded them on to Keystone, warranty approved, nose cap replaced. That was almost a year ago, replacement is smooth along all the seams 11 months later.

For yours, if you've not already done this for documentation, take photographs as a pathologist would. Lay down 2 rulers, one to note distance from edge of trailer, the other to show how far back the bubble is now. Doing it in this fashion, you can take another photograph in a month to confirm whether the bubbles are getting larger, indication a progression of the separation. If it is progressing, you have reproducible evidence, hard for dealer or Keystone to deny.

Best of luck. Document. Document. Document.
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Old 09-09-2013, 07:54 AM   #10
dankent
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Thanks all for the comments and suggestions.

We have been told again by the dealer that it is normal and have started the contact with Keystone. Also will be taking pictures this weekend with a few measuring devices to document progression as suggested above.



Thanks again all.
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