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Old 09-04-2018, 06:02 AM   #41
Susanna
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Has anyone used a lawyer to get Keystone to fix major problems?? (Fiberglass pops off in different areas) Their first question to us was...."do you have a lawyer?" That didn't give us much hope for a friendly resolution to the problem.
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Old 09-04-2018, 07:21 AM   #42
travelin texans
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Tell them "yes, name J. Noble Daggett!".
Sorry, couldn't resist the True Grit reference.
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Old 09-04-2018, 05:42 PM   #43
JimMach1
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Originally Posted by Susanna View Post
Has anyone used a lawyer to get Keystone to fix major problems?? (Fiberglass pops off in different areas) Their first question to us was...."do you have a lawyer?" That didn't give us much hope for a friendly resolution to the problem.
We had a dealer damage our Rv I talked to an attorney and they wanted to sue the dealer I backed off dealers have more cash than I do so I dropped it and traded it for the one we own now. They can be your friend too so lawyering up will probably not get your Rv fixed in my opinion. So you sue them and win letís say do you really want to take it back there and expect to get any kind of quality repair.?
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Old 09-05-2018, 07:02 AM   #44
John&Genny
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Originally Posted by cougar high country 2013 View Post
We have a grand design Soletude 5th wheel. Shortly after we had a leak under the bathroom FL when flushing black tank. Contacted GD. and they didn't hesitate to fix the problem we actually called a Mobile rv and they came to our site and took care of the issue. In the summer another issue came up and once again they didn't hesitate and problem resolved. Great customer service in my opinion.
The DW and I were very close to buying a GD Reflection 5th wheel because of all the reports we read praising their customer service. The only reason we didnít is because they didnít have the floor plan we wanted, and at that time Winnebago had just purchased Grand Design so were a bit leary about that. Unfortunately, their CS seems to be the rare exception rather than the rule in the RV industry.
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