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Old 03-28-2019, 08:10 AM   #1
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Join Date: Nov 2018
Location: Johnson city
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Keystone 2019 333Fks trailer awning issues

We had our awning out. No wind or snow or water. The right strut just snapped at the connection point. This caused the whole corner of the awning to collapse bending the arm. Anyone know of replacement parts? We are full time and I was told that I would have to drag it 2hrs to the dealer and then back again after parts were ordered.

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Old 03-29-2019, 10:32 AM   #2
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Join Date: Mar 2011
Location: Gaylord
Posts: 15,225
You may be able to send the dealership photos of the damaged parts and the overall awning. They could (if they're willing) diagnose the problem and order parts based on your photos.

If they won't work with you, possibly your insurance company would consider a claim ???

You didn't give any indication of the brand or model of awning that's on your trailer, so providing links to the parts breakdown is not possible. However, you can always order a replacement side arm for your awning from the manufacturer (at your expense). Typically they range from $400-$1000 depending on the brand and style. I wouldn't recommend that expense if your awning is still in warranty and "should be repaired" by the manufacturer.


2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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Old 03-29-2019, 03:24 PM   #3
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Location: Modesto
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There are numbers on the roller tube and if its a Dometic product there are P/N stickers on the arms.

2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.

Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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