So Keystone sent me a new cam lock....well almost. They sent me part of a cam lock. Specifically the cylinder and the key. Why did they not send me the whole lock? Seems pretty obvious when you look at my pictures.
1. The dealer didn't think switching the lock would work, since the space between the door and the leveling keypad was very small.
2. SPECULATION -- Keystone doesn't put the keyed alike cam in these doors. They advertise like they do, but just ignore this one cam lock. If I was an attorney I would be tempted to consider a class action suit and or a letter to the attorney general for false advertising. But who has time for all of that nonsense, I just want my locks to be keyed alike "as advertised". A side note about false advertising, I paid for the "Camping Made Easy Package", which was supposed to include a battery disconnect. Well, that wasn't true either, the dealer said..."oh that only comes on the 5th wheels". And that is all fine IF Keystone and or the dealer would put a disclaimer in the documentation and or tell all prospective buyers this BEFORE purchase.
3. After a month I was tired of waiting on the dealer to get my the cam lock shell, I finally just bought one off ebay for $8. it was the whole cam lock, so I had to switch the cylinder. I suppose I could have looked harder to find a cam lock with the right key number, but again I was trying to cut the time suck down as much as I could.
So to get this to work I had to put a couple nylon washers behind the front of the lock and grid down the retaining screw on the back of the lock. I also had to grind off the little arm thing from the original lock, since the one I purchased didn't come with that piece.
Left: what Keystone sent me Right: what I had
Conclusion:
I'm ripping on Keystone pretty hard about this business because it's frustrating for me the consumer.
However, don't take this frustration as my overall feelings about Keystone or dealer service. I realize that I'm a human dealing with other humans and we're bound to make mistakes.
I still believe that Keystone was by far the best brand and the best value we encountered during our camper buying experience. I also think the dealer we purchased from is probably the best dealer in our area.
Well, hope this helps someone else.
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