Go Back   Keystone RV Forums > Keystone RV Customer Comments > Keystone RV Service & Warranty Issues
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 05-22-2018, 07:41 PM   #31
wifi_guy
Junior Member
 
Join Date: Sep 2017
Location: Northfield
Posts: 18
Arenít your frustrations more dealer related? I mean you donít ever work directly with Keystone.
__________________

__________________
2017 F-350 Platinum
2018 417 Fuzion
1 Pug and a Pitt Bull
wifi_guy is offline   Reply With Quote
Old 05-25-2018, 05:50 AM   #32
ctbruce
Site Team
 
ctbruce's Avatar
 
Join Date: Dec 2015
Location: Kansas City
Posts: 2,519
Quote:
Originally Posted by wifi_guy View Post
Arenít your frustrations more dealer related? I mean you donít ever work directly with Keystone.
Exactly this point is made often on the forum in multiple threads. You have to work through the dealer. The dealer has to do good documentation of the problem. Then the dealer has to fight for you. Working with them is imperative. A box of donuts dropped off randomly helps a lot. Trusting them but verifying their work is mandatory. It's like a tag team mud wrestling event. Uou and the dealer have yo work together.
__________________

__________________

Chip Bruce, RPh
Kansas City, MO
2016 Impact 312
2017 Silverado 3500HD SRW
ctbruce is online now   Reply With Quote
Old 05-25-2018, 06:20 AM   #33
wiredgeorge
Senior Member
 
wiredgeorge's Avatar
 
Join Date: Nov 2017
Location: Mico
Posts: 187
Thorough PDI lasting two hours? If a buyer who is new to RVing (perhaps first or second purchase) goes through this process, is that person likely to spot all the issues if they don't know how things are supposed to be fitted or operate? Probably not; perhaps the newbie would be best encouraged to hire a mobile RV mechanic to accompany him through the walk through and explanation. Would it be a good idea for someone to develop a checklist of things to be checked during the PDI such as water heater bypass, manual slide-out operation, operation of the power converter, slide seal user maintenance... in other words, the things we often have new owners ask about on this forum. I have owned quite a few pull trailers and 5vers and find things on each I had no idea about. Since I buy older and used RVs, perhaps some of the things I find are age/wear related but some could apply to a PDI checklist.
__________________
wiredgeorge Mico TX
96 F250XLT Crew Cab 460/C6
2002 Keystone Cougar 278EFS
2006 GL1800 Roadsmith conversion
1980 GS1000G
wiredgeorge is offline   Reply With Quote
Old 05-25-2018, 06:58 AM   #34
JRTJH
Site Team
 
JRTJH's Avatar
 
Join Date: Mar 2011
Location: Gaylord
Posts: 12,251
Quote:
Originally Posted by wiredgeorge View Post
Thorough PDI lasting two hours? If a buyer who is new to RVing (perhaps first or second purchase) goes through this process, is that person likely to spot all the issues if they don't know how things are supposed to be fitted or operate? Probably not; perhaps the newbie would be best encouraged to hire a mobile RV mechanic to accompany him through the walk through and explanation. Would it be a good idea for someone to develop a checklist of things to be checked during the PDI such as water heater bypass, manual slide-out operation, operation of the power converter, slide seal user maintenance... in other words, the things we often have new owners ask about on this forum. I have owned quite a few pull trailers and 5vers and find things on each I had no idea about. Since I buy older and used RVs, perhaps some of the things I find are age/wear related but some could apply to a PDI checklist.
wiredgeorge,
If you develop that checklist and want to share it, we'll find a place to post it on the forum.
__________________
John



2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
JRTJH is offline   Reply With Quote
Old 05-25-2018, 10:50 AM   #35
Ken / Claudia
Senior Member
 
Join Date: Nov 2012
Location: Gladstone,Ore
Posts: 2,019
The dealer we bought from Curtis, in PDX. Said they set up PDIs 1 morning and 1 afternoon, allowing 4 hours for each unit. My 8th? RV, I still listened and watched everything and asked questions, pointed out items to fix and salesman made a list of that stuff. That list was written up and signed. I really did not learn anything on the PDI except that the stuff worked as they showed me. It may have taken 1.5 hours. Just like the TV, don't get blinded by the colors, check out the whole darn thing. Go home and read the manuals, ask questions to the service dept. if you did not understand something. If that was done no one would post How do I to turn on water heater etc.
__________________

__________________
2013 24RKSWE (27ft TT) Cougar 1/2 ton series
2002 Ford F350 4x4 CC 7.3 with aftermarket auto transmisson.
18ft 200hp jet boat.
Yellow Lab "Dacoda"
Retired Oregon State Police
Now a small town traffic cop
Ken / Claudia is offline   Reply With Quote
Reply

Tags
keystone, warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3

All times are GMT -8. The time now is 04:11 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
This forum is owned and operated by Social Knowledge, LLC. It is not authorized or endorsed by the Keystone RV Company and is not affiliated with the Keystone RV Company or its related companies in any way. Keystone RV® is a registered trademark of the Keystone RV Company.