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10-28-2013, 07:07 PM
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#61
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Member
Join Date: Aug 2013
Location: Camarillo
Posts: 92
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I would be frustrated too if they lost your keys, and took your stuff. But when i take my stuff in I empty it of everything. still there is no excuse for them taking what is not theirs. But again on the flip side I run a business and I have had clients call me to tell me they've left stuff at my office and blame me for losing it, only to find out they had it all the time so you can understand their policy with regard to personal property left in trailers.
greasy fingerprints, since they weren't done with it they most likely didn't clean it for you. the other stuff you mentioned is inexcusable though.
at any rate I wish you the best of luck with your problems! I, for one, would rather fix my stuff myself to the extent possible because it is my stuff and I know it will be done right and taken care of. service guys at dealers generally don't care!
good luck brother!!!!!
__________________
2013 Cougar 28RBS
2013 Ram 1500 Hemi 3.92 axle
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10-29-2013, 07:26 AM
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#62
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Member
Join Date: Sep 2013
Location: cali
Posts: 37
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Turn around
So after all day trying to get a hold of the manager at MT i finally did
The manager Doug is probably the only person there that gives a crap........
I explained everything to him and he is pretty much taking caring of everything
Customer service.
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10-31-2013, 06:03 AM
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#63
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Member
Join Date: Aug 2013
Location: Camarillo
Posts: 92
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Congrats!!!
__________________
2013 Cougar 28RBS
2013 Ram 1500 Hemi 3.92 axle
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11-12-2013, 06:42 AM
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#64
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Senior Member
Join Date: Jun 2013
Location: Arizona
Posts: 375
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We have had a few problems with our '14 Montana on its first trip. Closet door in bedroom came apart on rough roads, trim loose in places, no cable tv reception, tank monitors not registering correctly, etc. Called several dealers (Vermont and North Carolina) but since we were only in their area for a few days, couldn't make connections. I looked up a Keystone dealer in Charleston, SC and made an appointment for when would be there. Camping World in North Charleston was very helpful. We made a list of everything we could think of and they addressed it all in one day. Two warranty issues were documented and sent to Keystone, from whom we have yet to hear. They also are replacing the airbags in my 12 year old truck at a price less than original install years ago. Can't comment on any other CW dealerships, but this is a good one.
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11-12-2013, 01:06 PM
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#65
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Member
Join Date: Sep 2013
Location: cali
Posts: 37
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i dont know of a bad CW, im planing on taking my trailer there from now on.
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11-26-2013, 12:39 PM
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#66
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Member
Join Date: Sep 2013
Location: cali
Posts: 37
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Omg this trailer
so first time connecting to city water (trailer was purchased in september) and the water is leaking from somer where under the cabinet.will wonderful keystone replace my cabinets since they are damaged
Also found a crack in window that has never been used ??????????????
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11-27-2013, 06:03 AM
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#67
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Senior Member
Join Date: Jan 2012
Location: Central San Joaguin Valley, CA
Posts: 2,117
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Quote:
Originally Posted by 04z71
so first time connecting to city water (trailer was purchased in september) and the water is leaking from somer where under the cabinet.will wonderful keystone replace my cabinets since they are damaged
Also found a crack in window that has never been used ??????????????
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Wasn't the city water connected when you did your PDI???
When you hooked up to city water, Did you IMMEDIATELY check for leaks????
__________________
Jack & Marty
2018 Laredo 298 SRL
2011 F-250 SB Crew Cab 4x4 6.7L
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11-27-2013, 09:16 AM
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#68
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Member
Join Date: Sep 2013
Location: cali
Posts: 37
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lol my pdi consisted of a retired guy walking me around the rv and having no clue about the options my trailer had. however he was knowledgable about the antenna and toilet. Its a weird leak that comes and goes very small. im sure its not the drain because i havent actually used the kitchen sink.
either way the cabinet is toast
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11-27-2013, 06:51 PM
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#69
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Senior Member
Join Date: Oct 2012
Location: Cambridge Ontario
Posts: 249
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Personally I would not have wrote the cheque before I was happy with my PDI. Its a lot easier to get things fixed if you have not paid them yet.
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12-03-2013, 11:05 AM
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#70
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Member
Join Date: Sep 2013
Location: cali
Posts: 37
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i didnt know it was gonna be this bad
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01-27-2014, 11:27 AM
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#71
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Member
Join Date: Sep 2013
Location: cali
Posts: 37
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trailer update
So i lost a few bucks actually not bad (or not as bad as i would think) purchased a brand new Forest River RV Stealth WA2715 from giantrv. Night and day difference
1 Customer service (from sales to the walk through) Amazing. I dont think i could list the amount of stuff on here that i learned about . The mike Thompson rv pdi was a joke
2 they installed all the towing hardware for free@@ (mike Thompson said they couldn't touch my towing hardware unless i bought new
3 no warranty issues yet.
Just night and day difference
Its sad that i had to pay additional (losing money on the trade in)for customer service but so worth it
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01-27-2014, 11:55 AM
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#72
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Senior Member
Join Date: Jan 2012
Location: Central San Joaguin Valley, CA
Posts: 2,117
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Wow!!!!!!!
Now, hopefully, the moderators will close this thread??
Sent from my ADR6350 using Tapatalk 2
__________________
Jack & Marty
2018 Laredo 298 SRL
2011 F-250 SB Crew Cab 4x4 6.7L
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01-27-2014, 12:04 PM
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#73
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,979
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The original poster, 04z71 has traded his Keystone RV which he bought at Mike Thompson RV for a Forest River RV which he bought from Giant RV. Since he no longer has the Keystone/Mike Thompson issues, this thread is being closed. Should there be additional comments or other issues, please start a new thread.
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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