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12-03-2018, 03:39 PM
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#1
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Junior Member
Join Date: May 2018
Location: Bertram
Posts: 15
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Fireplace remote not working.
2018 3811ms. Titan Flame fireplace. Put new battery in remote, still no light at tip. Fireplace won’t work. Any suggestions? This is the 3rd battery just in case I had a bad one.
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12-03-2018, 05:50 PM
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#2
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Senior Member
Join Date: Dec 2017
Location: Olathe, KS
Posts: 124
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I am sure you’ve tried all angles, but my remote is very finicky. Has to be just right to work. Usually takes me 10 or so clicks to find the sweet spot. Always seems to be directly in front and down low with remote to get it to work.
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12-03-2018, 06:09 PM
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#3
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Senior Member
Join Date: Oct 2018
Location: Southern California
Posts: 1,286
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Sometimes you can find the infra red sensor on the device by shining a bright flashlight around it at close range. If you can find the IR sensor, then you know exactly where to point the remote.
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Mike
2017 F250 6.7 Powerstroke FX4 crew cab
2016 Hideout 24BHSWE (27 foot TT)
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12-03-2018, 06:15 PM
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#4
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Junior Member
Join Date: May 2018
Location: Bertram
Posts: 15
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Thanks. Does the remote shine a light at the end, I’m guessing the infrared? My remote doesn’t light up at the end.
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12-03-2018, 06:31 PM
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#5
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,981
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Quote:
Originally Posted by soconor
Thanks. Does the remote shine a light at the end, I’m guessing the infrared? My remote doesn’t light up at the end.
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Yes, the remote "shines infrared"... Infrared is "beyond visual light frequency" and your eyes can't see it, although it's there... Sort of "invisible light that communicates between the remote and the fireplace receiver. Essentially, yes, it lights up at the end, but the light is invisible to the naked eye.
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John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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12-03-2018, 06:44 PM
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#6
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Senior Member
Join Date: Jul 2013
Location: Box Elder
Posts: 2,907
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Is there a manual for the fireplace? If yes, what does it say? If no, have you contacted the manufacturer for one? Even if there is no working remote, isn't there a control panel or an area where there are old fashioned switches or buttons? Our Dimplex fireplace has a hidden panel behind a metal door that we use for turning the fireplace on and off. Maybe there is a switch that makes the remote work where the switches are.
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Bob & Becky
2012 3402 Montana
2012 Chevy 2500HD D/A CC
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12-03-2018, 08:12 PM
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#7
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Senior Member
Join Date: Sep 2018
Location: Micky Town
Posts: 241
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Quote:
Originally Posted by Ksupaul
I am sure you’ve tried all angles, but my remote is very finicky. Has to be just right to work. Usually takes me 10 or so clicks to find the sweet spot. Always seems to be directly in front and down low with remote to get it to work.
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I would bet this is your problem. I have trouble with mine unless I aim low directly in front too.
Troy
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2022 Coachmen 339DS DP-don’t kick me out!
2018 Keystone Limited 3551FWMLS...Gone.
2020 Heartland 4270 Cyclone…Gone
2018 F350 CC 6.7 PSD drw…Gone.
2021 F350 CC 6.7 PSD drw Platinum…Gone
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12-04-2018, 08:54 AM
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#8
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Senior Member
Join Date: May 2015
Location: Near Saratoga Springs,
Posts: 1,131
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Ours either works or it wont, all depending on the distance and - or angle. Then sometimes it just wont work without hitting the buttom a half dozen or more times even a foot away from the sensor.
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12-04-2018, 03:56 PM
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#9
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Junior Member
Join Date: May 2018
Location: Bertram
Posts: 15
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Well, embarrassingly enough, my neighbor came over and showed me the on/off switch in the top right hand corner. Works like a charm now. Wasn’t shown that in orientation.
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12-04-2018, 05:46 PM
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#10
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Senior Member
Join Date: Dec 2017
Location: Olathe, KS
Posts: 124
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Those are fixes we like!! Easy!
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12-04-2018, 05:51 PM
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#11
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Site Team | Emeritus
Join Date: Jan 2014
Location: Western PA
Posts: 2,732
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We all like that old dependent technology " ON/OFF Switch "
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2013 RAPTOR 300MP w/Rear Patio Deck NO Folding Side Ladder
2013 Silverado 3500HD LTZ CC LB 4X4 DRW
Duramax 6.6L Turbo Diesel; Allison Trans
Reese 20K; Carlisle Radial Trail RH/HD; TPMS (12 Tires)
Veteran
PSU (GO LIONS)
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12-05-2018, 03:55 AM
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#12
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Senior Member
Join Date: May 2015
Location: Near Saratoga Springs,
Posts: 1,131
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Hmmm! Interesting. Ours doesn't have a 'master switch' though does have a set of manual controls on the top, supplemented by the remote.
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12-06-2018, 04:54 AM
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#13
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Member
Join Date: Aug 2014
Location: Sergeant Bluff IA
Posts: 71
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Im with the guy who said remote has to be in the right place mine has to be level it the top of FP and at the right corner
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