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Old 11-25-2019, 04:48 AM   #1
RustySea
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In Command Phone App

Has anyone experienced a black screen on there phone with the In Command app? It worked fine for three weeks and then it quit responding. I un paired from system, deleted app from phone and reinstalled. After reinstalling the app it now pops up showing the opening screen and then instantly jumps to black screen. Any help would be greatly appreciated. Thanks
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Old 11-25-2019, 06:26 AM   #2
ChuckS
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Iíd try doing a reset of the BCM ... since pairing is successful but no display on app sounds like app isnít receiving and data via blue tooth
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Old 12-02-2019, 05:01 PM   #3
LHaven
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My guess is that this has nothing to do with the inCommand unit in the trailer whatsoever.

If the app is showing a splash screen and then going directly to black screen, without either asking you for the keypad password or telling you that your RV is off-line, the problem is entirely in the phone or app.
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Old 12-03-2019, 01:56 AM   #4
RustySea
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Yes, correct. Looking for a solution.
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Old 12-03-2019, 05:08 AM   #5
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Quote:
Originally Posted by LHaven View Post
My guess is that this has nothing to do with the inCommand unit in the trailer whatsoever.

If the app is showing a splash screen and then going directly to black screen, without either asking you for the keypad password or telling you that your RV is off-line, the problem is entirely in the phone or app.
Hmmm, it's clear there's a bug in the app, but without knowing the nature of that bug (or bugs) it's hard to tell what the exact trigger is. I don't see any way to rule out the BCM or any trailer-side part of the system.

The app definitely has it's problems. I've not seen the OP's issue, but once my app is connected, if I get out of range and then come back, the app won't work unless I kill and restart it.

Since the OP has removed and re-installed the app, it sure seems like there's something else going on here. Perhaps try resetting the BCM (if that's possible)? A call to ASA/Jensen would also be in order.
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Old 12-04-2019, 08:11 AM   #6
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Just curious.. what phone is that?

An iPhone or an Android. Which version of its OS is it running?

I've noticed some weirdness on my wife's iPhone, but since an upgrade it's been working OK.

My Pixel2 phone has worked flawlessly since day one. But like any other app, it may have a hiccup one in a while...
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Old 12-09-2019, 05:20 AM   #7
slimchancepistolero
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when mine was new i tried unistalling and re installing the app on my android s9+ .... nothing worked right .... i called tech support for In Command and they linked me to a website with a different app to download along with instructions ..... the new app identified the system for MY Cougar and set everything up correctly and has worked since then
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Old 12-11-2019, 04:00 AM   #8
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I had strange issues with both heating and air conditioning with In command system. AC wouldn't come back on after set point was reached, sometimes would not shut off at all. Same with heating.

Then I noticed it only happened when In command software was left running on phone. Usually this was at night when I left it on to adjust AC and heat while in bed.

Interestingly just backing out of the software does not shut it off, I manually had to close the software window out to shut it completely off or go into "settings" then "applications" and select In command and shut it down.


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