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Old 07-30-2017, 09:00 AM   #21
sportingrh
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Join Date: Jul 2017
Location: Bessemer
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I would say worse experience I have ever had, the dealership wants to sell. If the dealership did a pdi really they could improve customer satisfaction. The camping world I bought mine the didn't know what they were selling or how it worked.

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Old 08-02-2017, 08:57 AM   #22
Froglaw
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Location: Dallas
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Stuck in Fairbanks Alaska with spotty communication from Keystone warranty. Owned the Travel Trailer less than 6 months - purchased new in February 2017.
Suspension spring (one leaf) broke on the Dalton Highway). Looks like I'm paying the $3500 towing charges myself. Can't seem to get the "parts guy" at Keystone to ship a new assembly overnight so I can get home. #disappointed
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Old 08-02-2017, 09:34 AM   #23
rjrelander
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You didn't say what you are pulling but leaf springs through eTrailer are anywhere from $20 to $80 plus about $110 to $270 for same day shipping to Fairbanks. I don't suppose that's overnight however and not sure if any of the eTrailer leaf springs are direct replacements for any of the Keystone trailers. It's Alaska though, you might be able to find a local trailer shop in the Fairbanks area that will hook you up with something equivalent (or even better) to get you back on the road and home.

EDIT: Is $3500 the rate for putting your rig up on a flatbed and shipping it from Fairbanks to Dallas? I'm not familiar with the rates or what would be involved in doing something like that if that is what you are talking about. I remember meeting a family while traveling in Alaska back in 1982. They were waiting for transmission parts for their motor home and living in a gravel pit off of the main highway while they waited.

EDIT EDIT: Sorry, just noticed that it broke on the Dalton Highway. That's one long bad-a$$ stretch of road. It's usually in pretty good condition though unless you hit a rough spot. Did you take it all the way north or just part way out and back? How far did you travel with the broken leaf before you got to Fairbanks?
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Old 08-02-2017, 08:01 PM   #24
Froglaw
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I drove all the way to Deadhorse - No problems.

This is a 2017 26RPRB Premier Bullet purchased in late February 2017 just for this trip and the warranties/road side services as part of the purchase package.

In Deadhorse I developed two flats that were remedied by the spare and a patching of a deflated tire. I bought an additional spare for the trip back.

Stopped at Coldfoot RV with no problems.

Between Coldfoot and Yukon Camp at MM 125 the right side leaf springs (both) broke.

I had to leave the trailer on the Dalton Highway and drive into Fairbanks in my F250.

I immediately contacted Keystone and despite initial enthusiasm and reassurances, Keystone left it up to me to solve the problems when the Customer Service Rep could not find a Towing Company that would go get my trailer.

I found a flatbed and paid $5302 to get the trailer to Alaska RV. Keystone promised they would pay the towing, but has refused to acknowledge my repeated emails and oral requests to assure payment.

As for a pair of replacement springs, Keystone has dragged their feet blaming Alaska RV and Keystone's warranty procedures as an excuse for the delay.

Keystone told Alaska RV that there may not be any replacement leaf springs in stock (31 inch single leaf with double eyelets) and there will be a further delay if Keystone has to go to its supplier for the parts.

Finally, this morning, I got on the internet and found four 30 inch 4 leaf springs that will work to get me back on the road. I purchased them and had them shipped overnight to Alaska RV for another $432.

I've been paying $135 per night to stay in a dog friendly hotel since last Sunday night.

The only way I can seem to reach my Customer Service Rep is through the main phone menu as she has failed to answer my calls to her direct line or return my telephone calls and emails.

Frustration with this non-process and non-assistance is now running high. Mainly because any movement on solving my problem has been initiated by myself or Alaska RV.

Alaska RV is staffed by some tremendous people and are the only reason I have not cleaned out my trailer, shipped everything home, given them the trailer to sell on consignment and driven home via hotels and cabins on the Alcan.

Not a pleasant experience.
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Old 08-03-2017, 12:05 AM   #25
cvin
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that totally sucks, so sorry you are having to deal with that, unreal

hope you are back on the road soon and have no more problems

good luck
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Old 08-03-2017, 03:33 AM   #26
rjrelander
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Wow. Thanks for following up and sorry for all your troubles. I can't even begin to imagine. It's beautiful country but unforgiving when things go wrong. Looking forward to hearing more about your adventure. Wish I could be of any help. Good luck, you are due!
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Old 08-12-2017, 04:39 PM   #27
sportingrh
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I bought mine at CW in calera Al. All that's keeping mine at dealership is a awning that came loose from camper, and a toilet that's leaking they said it was ball valve. These are not hard items to fix but makes camper unusable. Would be glad to pay to get fixed, would be better than having a rv your paying for and not being able to use to it.
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Old 08-12-2017, 08:43 PM   #28
CaptnJohn
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We rarely travel during June/July/August. Guess when dealers are most busy! The CW I use for service, warranty, and repairs would like it much better if I would take my Montana home and bring it back when parts arrive as they can use all the available space during summer months. Why bring it home when I'm not going to use it and make another 90 mile trip? This is especially true as the day pats arrive I get a call telling me it will be available ~~ some times same day. For many non-warranty repairs I have a mobile tech that will come to the storage lot ~ his travel cost is not much more than mine to CW. CW in Myrtle Beach has been great!
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Old 08-25-2017, 07:35 PM   #29
sportingrh
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Quote:
Originally Posted by CaptnJohn View Post
We rarely travel during June/July/August. Guess when dealers are most busy! The CW I use for service, warranty, and repairs would like it much better if I would take my Montana home and bring it back when parts arrive as they can use all the available space during summer months. Why bring it home when I'm not going to use it and make another 90 mile trip? This is especially true as the day pats arrive I get a call telling me it will be available ~~ some times same day. For many non-warranty repairs I have a mobile tech that will come to the storage lot ~ his travel cost is not much more than mine to CW. CW in Myrtle Beach has been great!
Well got my camper back from CW everything except leveling working good. But then I plug my power and pop crackle smoke. The wires at receptical were not tight came loose shorted, blew converter. Having to replace receptical, and converter so I can go camping. When I picked up camping they told me anything else with have to wait till after oct. So I bought the parts fixed it. At least I found it before it burnt to ground.

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Old 08-25-2017, 09:21 PM   #30
cvin
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and i thought my week was sucking lol

so sorry to hear that, feel for you

wishing you no more problems
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