I know. And here's were I'll rant a bit. I like my dealership and the RV shop that put my hitch in, but knowing what I know now, and looking at all the questions I've had, and reading the manual and finding things I should have been told, I am amazed at the lack of education that goes with purchasing an RV.
A couple of examples: When I picked up new 5ver last September, we did do a walk through on the basic functions but that was it. Once again, I don't even know questions to ask. a few days later when I picked it up, it was brought to the front lot and I was told there it is - it's all yours. I was left alone to hook it up and take off. Unfortunately no one noticed the steel plate that went with my SuperGlide hitch was still attached to my trade-in. I had no idea it was a component of the hitch as I had never seen it separate from the 5ver. So I drove off and immediately the hitch swung sideways the 5ver slammed back and forth taking out my tailgate. You think someone would have made sure I was all set to go before they let me drive off? They did replace the tailgate but that's a sound that will be in my head for a long time.
Another example - there was no explanation about the switch for the propane tanks. I assumed I would just flip it between the two tanks as needed but reading the manual I found there is a unique system that shows when to fill each tank. This is just one many things I have learned on my own (many through this forum) that I think could have been told to me. This is the biggest thing I have ever towed and there is electrical, plumbing, structural, towing basics....
Don't get me wrong - I don't think everything isn't the dealerships responsibility. But if I was selling something with this much potential for "issues", I think I would assume the customer doesn't know anything and start from there - especially when the sale has already been made. I deal with health insurance and that is what I do. I start with "do know what a deductible is?". As a good business practice (and very little cost) I would have a comprehensive class (maybe a couple of hours) that could be then scaled down to what the particular customer needs (which may end being just the simple walk through). Even though this is my second 5ver, I know nothing about lug nuts or numerous things that would be good information. And don't even get me started on tow vehicles. You can search my posts on for my journey of discovery on that subject.
There, I feel much better now.