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Old 12-06-2018, 09:59 AM   #1
Libbett
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Apparently the brand of solid surface in FW is top secret

Anyone know why Keystone would basically refuse to tell me what brand the solid surface and color name is of my countertops in my Cougar? I've called them and live chatted with them and on the phone call, the answer I got was "we don't recommend modifications" and then was told I needed to go through my dealer. The live chat told me the brand, Corian, but anything else I had to go through my dealer. We're wanting to add a folding counter extension and I'm picky; anything we do to our camper I want to look like it came that way (I know, it's a modification! ). I contacted my dealer, who is pretty good even after the sale, and they were blown off by Keystone. Seriously folks, what makes this top secret??
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Old 12-06-2018, 10:21 AM   #2
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As a practice, this is not surprising. Keystone does everything through their dealers.

As a general rule, it is best to contact the dealer first. You'll save time and headaches.
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Old 12-06-2018, 10:45 AM   #3
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In our Montana, there used to be one of the little emblems stuck the the countertop in the kitchen that was Corian, but it came loose years ago.
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Old 12-06-2018, 11:54 AM   #4
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You might touch base with Trekwood. They are a RV dealership that also specializes in Keystone RV parts. Their customer service department is extremely competent and would likely be able to help you with your questions. Remember, colors change from model year to model year and often will change mid-year as the older components are used and the new stock (for next year) starts arriving, so no guarantees that what's in your trailer is the same color as the next one down the assembly line or the one that was completed just ahead of yours.....

Give Trekwood a call. You can find their contact info at Trekwood.com
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Old 12-06-2018, 01:23 PM   #5
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Yes, I gave them my VIN number for that reason the first time. I reached out to Keystone again with my question (didn't give them my VIN right off the bat)and got a response in less than 12 hours asking for my VIN number so I'm a little excited that maybe they'll answer this time! Not getting my hopes up though....
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Old 12-06-2018, 05:18 PM   #6
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Sometime I wonder if Keystone actually knows what was installed in each individual Keystone trailer. Seems like they may buy box cars of product with possibly different production dates then randomly use product from these box cars ??

In regard to matching colors on products, this always seems to be an issue due to different production dates. Example: try to match the color of ceramic tile from one production period to the next. Same product number etc.. Surprisingly the colors match within the same trailer. Just my two cents.

Keystone would prefer customers deal directly with the dealer, one problem in this case is the dealers are further away from what actually got installed on the production line.
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Old 12-06-2018, 07:16 PM   #7
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There's a good chance that it's a propietary color,
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Old 12-07-2018, 06:00 AM   #8
Libbett
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Quote:
Originally Posted by Hankster View Post
There's a good chance that it's a propietary color,
If that's the case, I understand but they should tell me that and be done with it. I do know that their Montana High Country mid bunk has a counter extension in the same color but with our island overhang and the size, it wouldn't be worth it. We started with having our local Camping World look into it and see if a larger size was available but that dealer is so incompetent that I got tired of calling and getting that the gal who was handling is out or she always seemed to not remember she was supposed to be doing that. In the meantime, we're looking into sold colors that may look ok. It's just frustrating. It's not like we're trying to rebuild the dang FW though sometimes we feel we are with tacking back up trimwork, etc.
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Old 12-07-2018, 07:07 AM   #9
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Since you either didn't, couldn't or wouldn't take a look at Trekwoods's site, I took the liberty to spend about 3 minutes doing it for you. Your solid surface countertop color is: <drumroll> HI MACS (manufacturer) VENUS LITE LIBRA (color).

You can, if you see the need, find the information at this Trekwood link: http://www.trekwood.com/parts-search...23+%2F+Keyword

Sometimes, it's much easier to just do it yourself rather than complain that the dealership isn't helping you.

I hope this answers your questions and you can find the material to complete your folding countertop extension.
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Old 12-07-2018, 08:03 AM   #10
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If it's in fact true Corian you should be able go to your local home improvement store or Corian dealer & find the color. If you find out the color from Trekwood you could probably still get it locally & MUCH cheaper. On some items Trekwood is a good deal, but usually gouge the hell out of you on shipping. I'm sure Keystone just buys a pile of them from Corian & slaps them on, so I doubt it's proprietary, just whatever's cheapest.
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