Quote:
Originally Posted by Festus2
suza -
When you think about it, it's not too amazing that Keystone's Owners' Manuals are generic and not particularly informative or helpful for a new owner. In order to produce something that would be specific, useful and practical, it would require time and effort. Those two items cost money and the bean counters at Keystone would not be happy campers seeing their profit margin decrease.
The solution? Provide a single document - "one size fits all" - manual. Keystone's manual is probably interchangeable with Forest River's manual...... just change the name and it is basically the same document. It's much less costly to produce - keeping the company in black.
It's not about pride it's about profit.
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Sad, but I say, if the bean counters had anything to do with it the manual would be detailed to the point of absurdity. I'm a bean counter, myself, so I know how anal and detail oriented they can be
It seems they could create a PDF manual . . . . . wouldn't have to print, easy to customize, update, etc. Contract this out to one of our experienced, savvy Forum members (no employee benefits to pay
). A good manual could pay for itself by reducing the number of customer complaints and negative PR that result from owner ignorance and operator error. Customer satisfaction is just as valuable as product quality and reliability.
Vehicles, lawnmowers, electronics, appliances . . . . . . . nearly everything we purchase for personal use, comes with detailed, unit specific instructions (pictures included). Why should RVs be any different? Perhaps this is why some automakers went under?
BTW: Our dealer actually created and included a supplemental manual with our purchase. Now I understand why.