Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Keystone RV Forums > Keystone RV Customer Comments > Keystone RV Service & Warranty Issues
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 08-12-2018, 03:58 PM   #1
RickSidebottom
Junior Member
 
Join Date: Feb 2018
Location: Quitman
Posts: 8
2018 Hideout 28RKS Roof Issue

We just got back from a 4,000 mile family vacation. During the trip we noticed the roof membrane bubbled up in the front. Everything was in good shape when we left the house.

I visually checked all of the seams before we left and have never walked on the roof. It's headed back to the dealer for this and other warranty issues later this month.

They are telling me at the dealer this is not a warranty problem, it is a maintenance issue with the front seam. I'm not buying that as the roof is supposed to be 100% glued down.

Any ideas of suggestions on if this is a warranty or maintenance issue?
Attached Thumbnails
Click image for larger version

Name:	roof 1.jpg
Views:	142
Size:	100.3 KB
ID:	18017   Click image for larger version

Name:	Roof 2.jpg
Views:	159
Size:	130.8 KB
ID:	18018   Click image for larger version

Name:	roof 3.jpg
Views:	150
Size:	127.0 KB
ID:	18019  
RickSidebottom is offline   Reply With Quote
Old 08-12-2018, 04:28 PM   #2
chuckster57
Site Team
 
chuckster57's Avatar
 
Join Date: Jul 2014
Location: Modesto
Posts: 20,235
IMO it is a warranty issue IF the front seam doesn’t have any voids in the sealant.

Quote:
never walked on the roof
So how did you inspect the seams/seals? Not trying to pick on you, but if there is voids in the sealant, that IS a maintance issue and any RV maker will only cover the first 90 days of ownership. Sucks but that’s the sad truth.

I would be taking LOTS of pictures, documenting the front seam and sealant.
__________________

2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.

Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
chuckster57 is offline   Reply With Quote
Old 08-12-2018, 05:21 PM   #3
Canonman
Senior Member
 
Canonman's Avatar
 
Join Date: May 2016
Location: South Jordan, Utah
Posts: 2,221
X2, I'm with Chuckster. Even during normal driving the vacuum created by air traveling over the roof will try to pull the membrane up. The roof manufacturer will say it's an installation error. "Not glued properly".Which is probably true.
We had the same issue and Keystone did cover it under the warranty but not before the dealer worked them over a little.
Take the photos, have the dealer service manager get up on the roof and confirm your documentation. Read his report to Keystone and make sure they are clear about the issue being a warrantable repair.
This will definitely let you know if your dealer is on your side in getting this fixed under warranty.
Best of luck!
Attached Thumbnails
Click image for larger version

Name:	_MG_2449.jpg
Views:	151
Size:	280.6 KB
ID:	18025  
__________________
2017 Cougar 279RKSWE
2007.5 Dodge Ram 2500 6.7 Cummins
Retirement Training Completed
I think the little voices in my head have started a chat group.
Canonman is offline   Reply With Quote
Old 08-12-2018, 05:40 PM   #4
RickSidebottom
Junior Member
 
Join Date: Feb 2018
Location: Quitman
Posts: 8
Quote:
Originally Posted by chuckster57 View Post
IMO it is a warranty issue IF the front seam doesn’t have any voids in the sealant.

So how did you inspect the seams/seals?

I would be taking LOTS of pictures, documenting the front seam and sealant.
Chuckster57, I can see every seam and seal with a ladder working around the unit. The unit was picked up new from the dealer 6 months prior to the trip. It went back in at about 60 days after pickup for inspection/warranty issues. They said they checked everything and all was good. They didn't check the LP side of the refrigerator, it's got a bad board.
RickSidebottom is offline   Reply With Quote
Old 08-12-2018, 05:48 PM   #5
chuckster57
Site Team
 
chuckster57's Avatar
 
Join Date: Jul 2014
Location: Modesto
Posts: 20,235
Documentation, documentation, documentation.

Pictures, pictures, pictures.

I’m on your side, but I’ve seen the other guys side....
__________________

2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.

Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
chuckster57 is offline   Reply With Quote
Old 08-12-2018, 06:02 PM   #6
RickSidebottom
Junior Member
 
Join Date: Feb 2018
Location: Quitman
Posts: 8
Quote:
Originally Posted by chuckster57 View Post
IMO it is a warranty issue IF the front seam doesn’t have any voids in the sealant.

So how did you inspect the seams/seals?

I would be taking LOTS of pictures, documenting the front seam and sealant.
Chuckster57, I can see every seam and seal with a ladder working around the unit. The unit was picked up new from the dealer 6 months prior to the trip. It went back in at about 60 days after pickup for inspection/warranty issues. They said they checked everything and all was good. They didn't check the LP side of the refrigerator, it's got a bad board.

Here are a few of the before/after field repair. To me, it looks like the roof turned loose and pulled the seam.
Attached Thumbnails
Click image for larger version

Name:	roof 4.jpg
Views:	156
Size:	133.1 KB
ID:	18026   Click image for larger version

Name:	roof 5.jpg
Views:	154
Size:	128.3 KB
ID:	18027   Click image for larger version

Name:	roof 6.jpg
Views:	159
Size:	91.4 KB
ID:	18028  
RickSidebottom is offline   Reply With Quote
Old 08-12-2018, 06:14 PM   #7
chuckster57
Site Team
 
chuckster57's Avatar
 
Join Date: Jul 2014
Location: Modesto
Posts: 20,235
ONLY MY OPINION, but that “repair” looks a bit substandard.

Let’s wait and see what the dealer/Keystone says.
__________________

2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.

Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
chuckster57 is offline   Reply With Quote
Old 08-12-2018, 06:37 PM   #8
RickSidebottom
Junior Member
 
Join Date: Feb 2018
Location: Quitman
Posts: 8
Field repair

That was a field repair to keep water out on the way home. The sealant was already set back when I picked up 2 tubes of self leveling sealer. I put it over the separation in the gaps. As rain was in the forecast the next morning, pretty was not the priority since it would be torn off more than likely.
RickSidebottom is offline   Reply With Quote
Reply

Tags
hideout, roof

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 12:30 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.