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06-12-2018, 05:08 PM
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#21
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Junior Member
Join Date: Nov 2016
Location: Huntersville
Posts: 14
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I have a 2016 Alpine 3011RE and we have noticed in the last few times out the issue with retracting the slides stop and start they move about 6 to 10 inches then stop. I don’t take my finger off the screen the slide just stops. Manual says the over load to Hyde motor causing ... Anyone heard this or have this issue ??
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06-12-2018, 05:31 PM
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#22
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Senior Member
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 3,015
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Alpine slide out issue
I would clean the gear packs for each slide, lubricate with dry graphite grease and use synthetic oil in between the gear pack bushings.
Doing this will make your slides smoother, quieter and quicker
https://www.lci1.com/images/support/lipsheet/0003.pdf
Also you may need to do this upgrade to your resettable circuit breakers for the DC line to the hydraulic pump
https://www.lci1.com/assets/content/...ulic_Pumps.pdf
__________________
2007 GMC Classic club cab 4x4 Duramax LBZ
2014 Alpine 3010 RE. 34 foot fifth wheel
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06-20-2018, 05:44 PM
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#23
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Senior Member
Join Date: Jun 2017
Location: El Paso
Posts: 155
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Quote:
Originally Posted by E Rod
Thank you all for your suggestions. Tried them all to no avail. Called ASA ELECTRONICS one more time as the previous calls were not helpful. Finally a rep by the name of Tori Lloyd heard me out and read all my notes. Turns out I have the first version of the In Command system. She said there were problems when pressing the button for the hydraulic slide outs it would loose connection. She said they will be replacing my system with the next version at no cost to me . Thank God finally a company that backs their product.
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Unfortunately I have been unable to get any help from ASA ELECTRONICS after several attempts to get the rv dealership and them to communicate has failed. The dealership has called several times and left message with Tori and Jennifer but have gone unreturned. It look promising at first I would finally have my In Command issue taken care only to be disappointed. I will keep attempting to hopefully get it resolved.
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06-21-2018, 03:37 AM
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#24
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Site Team | Emeritus
Join Date: Dec 2015
Location: Kansas City
Posts: 3,878
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May be time to call ASA directly yourself. You can't get worse help than you already are.
__________________
Chip Bruce, RPh
Kansas City, MO
2016 Impact 312
2017 Silverado 3500HD SRW
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06-21-2018, 08:12 AM
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#25
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Senior Member
Join Date: Jun 2017
Location: El Paso
Posts: 155
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I've called dealer several times and ASA. dealer says they've called and left messages. I called ASA and it seems they don't return calls
I asked if they would call dealer while I'm on line. They say no , dealer needs to call them. Doesn't end...
__________________
2021 F350 Lariat Ultimate Pkg,FX4,CC,LB
2017 Alpine 3660FL
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07-01-2018, 02:00 PM
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#26
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Junior Member
Join Date: Oct 2017
Location: Bremerton
Posts: 1
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Alpine slide out issues
I have a 2014 Alpine 3720FB and having issues since day 1 with the slide out that has the kitchen table on it. Replaced under warranty and after that replaced after wards 6x. Not sure if anyone else having problems with gears breaking with a slide on the Alpine. The dealer is not much help. If you have had these issues what have you done to help repair it? It's to the point where we are looking for another 5th Wheel that is not the same brand.
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07-11-2018, 07:54 PM
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#27
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Senior Member
Join Date: Jun 2017
Location: El Paso
Posts: 155
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Update, finally received and installed the new second version of the In Command. Had a near by dealership receive it for me as ASA ELECTRONICS would not send it to me directly. Installed ,tested and operated it myself. About 11/2 hour to replace and run some wire. Now the hydraulic slide outs operate from the touch pad as it was intended to do so.. I left the mechanical switch in place and connected as a bypass for pit stops or as a backup. Helps to get familiarized with your unit and it's components.
__________________
2021 F350 Lariat Ultimate Pkg,FX4,CC,LB
2017 Alpine 3660FL
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07-12-2018, 07:29 AM
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#28
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Member
Join Date: Sep 2013
Location: Pflugerville
Posts: 65
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Quote:
Originally Posted by jeffm
I have a 2014 Alpine 3720FB and having issues since day 1 with the slide out that has the kitchen table on it. Replaced under warranty and after that replaced after wards 6x. Not sure if anyone else having problems with gears breaking with a slide on the Alpine. The dealer is not much help. If you have had these issues what have you done to help repair it? It's to the point where we are looking for another 5th Wheel that is not the same brand.
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I have a 2013 Alpine 3720FB, and have had no problems with the slides.
I have mechanical switches on my unit.
__________________
2018 Ford F350 DRW Longbed King Ranch
2013 Alpine 3720FB
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