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02-16-2011, 05:53 PM
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#21
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Member
Join Date: Dec 2010
Location: NE. but fulltiming, south TX for now.
Posts: 55
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Thermostat Bug
I also am thanking you, i hope we here from them also!!
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LARRY & LAVONNE HUMMEL
Full-Timer
GMC Sierra 3500 DRW D/A Denali 2011
ALPINE 2013 3535RE
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02-18-2011, 03:48 AM
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#22
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Senior Member
Join Date: Dec 2010
Location: SW Michigan
Posts: 806
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I've been busy building a railroad at our park and with the weather haven't wanted to mess with the thermostat. With that said Janet tried to program it and said there was a problem. Probably made in China like most junk. I work in product devolopment I can say that. So yes our thermostat is a problem. Our 5er was built 3 -10
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02-18-2011, 05:21 AM
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#23
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Senior Member
Join Date: Oct 2010
Location: FL
Posts: 322
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I was able to program the thermostat and it worked correctly except for the noon/midnight issue. Are you having problems other than that? I have to admit, it was a bit tough getting through their 'manual' learning how to program it initially.
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03-21-2011, 04:15 PM
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#24
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Member
Join Date: Dec 2010
Location: NE. but fulltiming, south TX for now.
Posts: 55
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Thermostat Bug
DocData 757
Dave, what have you found out on the thermostat, we will be leaving the RGV in about 5 weeks. So would like to get something done.
Thanks Dave
__________________
LARRY & LAVONNE HUMMEL
Full-Timer
GMC Sierra 3500 DRW D/A Denali 2011
ALPINE 2013 3535RE
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03-21-2011, 05:11 PM
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#25
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Senior Member
Join Date: Oct 2010
Location: FL
Posts: 322
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I was told that Dometic acknowledge the flaw and was creating a new batch of thermostats. Keystone told me they have a list of the RV VIN's and will contact all the owners when the new thermostats are available. They said that woud be about a month and a half or mid April.
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03-21-2011, 07:49 PM
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#26
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Member
Join Date: Dec 2010
Location: NE. but fulltiming, south TX for now.
Posts: 55
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Thermostat Bug
Dave
Thanks for the speedy reply, and info.
__________________
LARRY & LAVONNE HUMMEL
Full-Timer
GMC Sierra 3500 DRW D/A Denali 2011
ALPINE 2013 3535RE
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04-16-2011, 12:05 AM
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#27
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Junior Member
Join Date: Apr 2011
Location: Loveland, CO
Posts: 18
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Dave, Thanks for working on this problem. We pick up our new unit tomorrow and I will certainly test mine out. I am assuming that a newly built unit will have one of the new thermostats, but am going to check anyway.
Thanks,
Lynn
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04-16-2011, 05:12 AM
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#28
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Senior Member
Join Date: Oct 2010
Location: FL
Posts: 322
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Sure hope so. Good luck!
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12-11-2011, 05:54 PM
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#29
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Member
Join Date: Dec 2010
Location: NE. but fulltiming, south TX for now.
Posts: 55
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Thermostat Bug
This is an old thread but, I was wondering if this bug problem has been addressed yet. We are still having the same problem with ours, can anyone help us out?
__________________
LARRY & LAVONNE HUMMEL
Full-Timer
GMC Sierra 3500 DRW D/A Denali 2011
ALPINE 2013 3535RE
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12-11-2011, 06:00 PM
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#30
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Senior Member
Join Date: Oct 2010
Location: FL
Posts: 322
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The bug was fixed but to do so you have to have not only the thermostat replaced but the circuit card in both roof units. Mine has been done and it works as it was intended.
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12-11-2011, 06:02 PM
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#31
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Site Team
Join Date: Mar 2009
Location: Fraser Valley BC Canada
Posts: 7,015
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Larry:
By the looks of these recent posts, it doesn't appear as though any solution has yet been found. If someone on here has had this problem addressed and solved, they haven't posted the answer to date.
(Whoops, it appears as though the above post might just answer your question. You might send a PM to Dave for further details)
__________________
2008 Cougar 5th Wheel 27RKS
2005 2500 GMC Duramax
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12-11-2011, 06:05 PM
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#32
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Senior Member
Join Date: Oct 2010
Location: FL
Posts: 322
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The details could be misleading. I found and reported original issue and hounded them until they acknowledged the fault. I got them to send me a new thermostat but when I installed it, it was worse than before. It didn't recognize the equipment installed in my camper. It thought I had zones 1 & 4 and did not find the heat pump, auto and other items. It was a mess.
So, it was back to the phone with Keystone describing the issue. I was put over to a technician who figure out that the new thermostat did not match the circuit cards in the AC or Heat pump. I was able to get them to send the cards to me probably only because they had already sent the thermostat. The cards were a pain in the butt to replace but I got them swapped out and everything worked as it was supposed to. I don't recommend anyone trying to do this themselves unless they have worked on similar items before this.
A dealer should be able to do this.
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03-05-2012, 06:25 PM
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#33
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Member
Join Date: Dec 2010
Location: NE. but fulltiming, south TX for now.
Posts: 55
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Bug is gone
Dave
Thanks for your help and info. I had a Dometic tec man work on our thermostat that had a bug in the program. They sent out a new thermostat but like you said it was worse, back on the phone to Dometic and they sent out two new boards one for the AC/HP and one for the bedroom AC, and used the new thermostat. Now it works great like it was designed to work.
Thanks again Larry
__________________
LARRY & LAVONNE HUMMEL
Full-Timer
GMC Sierra 3500 DRW D/A Denali 2011
ALPINE 2013 3535RE
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03-05-2012, 06:45 PM
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#34
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Senior Member
Join Date: Oct 2010
Location: FL
Posts: 322
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Very glad to hear this!
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04-17-2012, 09:22 AM
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#35
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Junior Member
Join Date: Apr 2012
Location: Washington
Posts: 2
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Build date March 23 Montana 3582 RL
I certainly hope this problem has been resolved. Only problem so far is three bad tires.
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05-05-2012, 03:53 AM
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#36
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Member
Join Date: Oct 2011
Location: Virginia Beach, Va.
Posts: 30
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My Dometic thermostat still confuses me. In March when the nights got down pretty cold and the heat pump could not keep up, we woke up with the temp inside in the 50's. I thought when the heat pump could not keep up, it automatically went into the furnace mode. I do not use the Program 1 or Program 2 mode, I use the Auto mode. I had my dealer look at it and he had Dometic on the phone and the lady told him that the furnace will not come on automatically in the auto mode unless it gets down below 30. That is not good folks. Then the Lady said her Boss told her to send me a new thermostat and a board for the heat pump. No mention of a board for the a/c unit also,, hmmmm. Now that really confused me as I thought there may not be a problem after all. In any event, the thermostat and board were installed this week while the unit was in storage. I will see how it performs this coming weekend. Naturally it will not be cold enough now to see if the furnace comes on in the auto mode when the unit cannot keep up. I also wonder if the thermostat will see my forward a/c. Other than a possessed thermostat from hell, I love my Alpine.
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Jim
2011 Alpine 3555RL
2012 Silverado 3500HD DRW LTZ 4 X 4 Duramax/Allison
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05-05-2012, 05:15 AM
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#37
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Senior Member
Join Date: Oct 2010
Location: FL
Posts: 322
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I've never used the auto mode. I favor using gas for heat and have never had a problem.
Now, when they swapped out my thermostat I had to replace the boards in both AC and Heat Pump. When I initialized the thermostat (per the manual), it did not recognize my zones or equipment. So, when you get the equipment and install it, you will quickly see if it is going to recognize anything else.
Good luck!
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05-07-2012, 12:09 PM
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#38
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Senior Member
Join Date: Dec 2010
Location: SW Michigan
Posts: 806
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We used Auto mode all winter and only a few times the furnace came on. The heat pump worked to about 28 as long as it was dry out as in not too humid because the automatic defrost system seemed to work hard to keep up. I think we had once or twice this spring where the system seemed confused and we switched to furnace.
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06-12-2012, 12:52 AM
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#39
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Member
Join Date: Apr 2012
Location: Houston, Tx.
Posts: 64
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Can any of you tell me where to find a manual on how to use the thermostat.
My packet came with the little quick guide, but it says nothing about how to program it or how to switch it to manual operation. I looked on Dometic website but didn't see a download for a operating manual.---Smitty
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06-12-2012, 06:02 AM
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#40
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Senior Member
Join Date: Aug 2010
Location: North Texas
Posts: 1,000
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Smitty43 -
Send me a PM with your email address, and I will send you a pdf of the thermostat manual. The pdf file is 550 KB which is too large to upload.
Also, the Moderators usually do not like cross-posting questions. There is an excellent reason for this - you get your question answered in one place where others may benefit whereas the other post may garner other information. When you inquire, please inquire in only one thread and subject area.
Ron
__________________
2011 Alpine 3640RL (Beauty)
(Gone! Now replaced by Beauty3)
2016 Ford F-450 (The Beast)
Diesel 4x4, DRW, LB, CC
Comfort Ride Hitch
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