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Old 02-14-2018, 07:31 PM   #21
sourdough
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Agree with Chuckster, Keystone has nothing to do with the issues you face - they are 100% dealer issues and you need to get in the middle of that. Wasting your time trying to write or call Keystone is just.......a waste of time.
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Old 02-17-2018, 10:53 AM   #22
mark1228
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If it really is going to take 2-8 weeks to fix a toilet this time of year, there is more wrong than we all know. To be fair, I have had many items work at PDI and fail the first time out so it is possible it was not a PDI issue, but it also maybe got missed on PDI which it should not have.

Either way, there is no reason for it to take that long to fix. A good dealer would most likely have the toilet valve in stock and at my store we would have a replacement toilet in stock over 90% of the time. Even if we did not, we get parts 3 times a week. This sounds like an easy fix so there is no reason it should take this long unless there is more to the story than we know.

On edit: In my store getting the salesperson involved would be a great idea. My sales staff does not turn over very often and would bring it to my attention. However as has been mentioned, in the big stores there is a large amount of turnover and it may not help at all.
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Old 02-19-2018, 08:13 AM   #23
tomd
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Well I paid the service department a surprise visit for progress report of fixing my toilet drain valve. They agreed black valve was bad; Keystone approved a valve replacement. So I called keystone to get fast shipping, they told me dealer has to place the order directly with manufacturer, and that all was approved but not expedited shipping. [My guess is order was still not placed by dealer yet either]. By the time I found my service manager, he had located the valve in the store; said it was a big project and it should be done in a week. Will see if done this week now. Time line:
2 weeks to get ok to inspect & to find bad valve; 6 days to get Keystone approval to replace it; 2 days to get a valve; 1 week to install it(maybe).
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Old 02-19-2018, 11:10 AM   #24
travelin texans
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If their replacing the flush valve in the toilet, that was about an hour job the 1st time I did it, the 2nd time was faster, the 3rd time took about a hour to replace the POS toilet with a different brand.
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Old 02-19-2018, 01:26 PM   #25
chuckster57
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If itís the black tank valve, it is a bit of a chore. BTDT...Nobody wants that job. New guy always gets the next one first, rite of passage LOL
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Old 02-19-2018, 01:46 PM   #26
JRTJH
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There are two members who have posted warranty problems in this thread. The OP and first poster, garroum, who identified a leaking toilet valve has not yet posted any resolution. He is followed by tomd who posted that he has the "same issue" but it appears his issue is not a leaking toilet flush valve but rather is a black tank dump valve problem.

If you post comments about a specific issue, please post which of these two members you're addressing. It's going to get very confusing if this thread goes to 5 or 6 pages of "recommendations for you to consider".... so be sure to state to whom you're making your suggestion......
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