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Old 06-25-2018, 06:16 AM   #11
foldbak
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I appreciate everyone's response and advice. I was a heavy equipment service manager and I completely how the system works. The fact is the claim is only as good as the service manager. However I also know that the manufacturer warranty department is trained to minimize payout to maximize profit. Biz 101!


FACT:

  • Standing water in two window channels after a heavy rain
  • Warranty was submitted to dealer with pictures
  • Dealer pressure tested the trailer with a Seal Tech positive pressure device. Soap solution is sprayed around every opening.
  • 7 windows failed around the window FACTORY seal. Indicating a bad run of windows or improper installation.
Warranty denied? Wrong answer from Keystone as far as I'm concerned. I purchased this NEW trailer because my old trailer leaked and had severe water damage. So far I'm not impressed with the build quality or warranty. I posted another thread here with my first set of warranty issues. That was a battle in it's self.



At the end of the day the problem starts at the manufacture. If the quality control was better and the assembly process was controlled we wouldn't be here.
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Old 06-25-2018, 06:48 AM   #12
Hodgy
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.

I do not have the problems you have but on my 1800RB the build quality leaves a lot to be desired. Mostly design and finishing problems. They spend the money on supplies/parts, pay someone to do the work and then as the finish line approaches they fail.

I have fixed the fresh water tank drain. I will be re-routing the PEX water lines in the bathroom cabinet to get them out of the way. Next job is to use some iron-on wood trim on the footboard of the murphy bed. They just left the raw cut-off particle board showing. You can see it when the bed is down. Two, 3/4" x 3" strips would have fixed the situation.

I worked with a guy 30 years ago and his favourite saying was, "Never time to do it right, always time to do it again."

.
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Old 06-25-2018, 07:31 AM   #13
travelin texans
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[QUOTE
I worked with a guy 30 years ago and his favourite saying was, "Never time to do it right, always time to do it again."
.[/QUOTE]

That's what I was taught also!
The flaw with it in regards to the factory folks is they will NEVER be the ones to do it again, throw it together, get it out the door & done.
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Old 06-25-2018, 07:35 AM   #14
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Quote:
Originally Posted by travelin texans View Post
[QUOTE
I worked with a guy 30 years ago and his favourite saying was, "Never time to do it right, always time to do it again."
.
That's what I was taught also!
The flaw with it in regards to the factory folks is they will NEVER be the ones to do it again, throw it together, get it out the door & done.[/QUOTE]


Yup, very sad !

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Old 06-25-2018, 12:57 PM   #15
JRTJH
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Quote:
Originally Posted by foldbak View Post
...
FACT:

  • Standing water in two window channels after a heavy rain
  • Warranty was submitted to dealer with pictures
  • Dealer pressure tested the trailer with a Seal Tech positive pressure device. Soap solution is sprayed around every opening.
  • 7 windows failed around the window FACTORY seal. Indicating a bad run of windows or improper installation.
Warranty denied? Wrong answer from Keystone as far as I'm concerned. I purchased this NEW trailer because my old trailer leaked and had severe water damage. So far I'm not impressed with the build quality or warranty. I posted another thread here with my first set of warranty issues. That was a battle in it's self.



At the end of the day the problem starts at the manufacture. If the quality control was better and the assembly process was controlled we wouldn't be here.
You still haven't established if it is the window manufacturer or the trailer manufacturer that has the "bad product".... It should not be up to you, but up to the service manager to make that determination and report it properly to Keystone where they will, make the determination whether to refer the problem to the window manufacturer (if it is a window issue) or accept the problem (if it is an installation issue).

There are two weep holes in the frame of every window. ALL of them will bubble when soapy water is sprayed over the frame with the interior of the trailer pressurized. That is "normal function" and is not a leaking window. So, until your service manager establishes that there is, in fact, a window manufacturer quality problem or a Keystone "window installation" problem, I would not expect Keystone to do anything other than say, "claim denied, submit specific problem with documentation". So far, all your service manager has done is say the window leaks. He has not, by your statement, established if it is a leaking window or a leaking window installation. Until then, don't expect resolution from Keystone...

I'd suspect that you're being jerked around by the dealership. They have the expertise (or should have) to determine exactly what is leaking and repair it, document it appropriately to be reimbursed by the manufacturer and resolve the problem.

If what you have posted is the "whole story" your dealership is letting you down.
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Old 06-25-2018, 05:53 PM   #16
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Quote:
Originally Posted by JRTJH View Post
You still haven't established if it is the window manufacturer or the trailer manufacturer that has the "bad product".... It should not be up to you, but up to the service manager to make that determination and report it properly to Keystone where they will, make the determination whether to refer the problem to the window manufacturer (if it is a window issue) or accept the problem (if it is an installation issue).

There are two weep holes in the frame of every window. ALL of them will bubble when soapy water is sprayed over the frame with the interior of the trailer pressurized. That is "normal function" and is not a leaking window. So, until your service manager establishes that there is, in fact, a window manufacturer quality problem or a Keystone "window installation" problem, I would not expect Keystone to do anything other than say, "claim denied, submit specific problem with documentation". So far, all your service manager has done is say the window leaks. He has not, by your statement, established if it is a leaking window or a leaking window installation. Until then, don't expect resolution from Keystone...

I'd suspect that you're being jerked around by the dealership. They have the expertise (or should have) to determine exactly what is leaking and repair it, document it appropriately to be reimbursed by the manufacturer and resolve the problem.

If what you have posted is the "whole story" your dealership is letting you down.
I agree with John.
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Old 06-25-2018, 06:17 PM   #17
K_N_L
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Technical problems / issues aside, document every call you make and keep notes of dates, names and what was said. As in every large company there are those who can get things done and those who just pass tickets / calls on to the next person. I've spoke with both Keystone, my dealer and their service reps, and a few equipment manufacturers more than than I care to mention in my first year with this camper. But having just got my dead reefer repaired @ n/c while it died on Friday the 13th, one day before the warranty expired both the manufacturer and Keystone the dealer did take care of the problem(s). I hope you have success in getting the issues addressed but I concur with you that the QC management needs to be overhauled.
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Old 06-25-2018, 06:22 PM   #18
sourdough
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Quote:
Originally Posted by foldbak View Post
I appreciate everyone's response and advice. I was a heavy equipment service manager and I completely how the system works. The fact is the claim is only as good as the service manager. However I also know that the manufacturer warranty department is trained to minimize payout to maximize profit. Biz 101!


FACT:

  • Standing water in two window channels after a heavy rain
  • Warranty was submitted to dealer with pictures
  • Dealer pressure tested the trailer with a Seal Tech positive pressure device. Soap solution is sprayed around every opening.
  • 7 windows failed around the window FACTORY seal. Indicating a bad run of windows or improper installation.
Warranty denied? Wrong answer from Keystone as far as I'm concerned. I purchased this NEW trailer because my old trailer leaked and had severe water damage. So far I'm not impressed with the build quality or warranty. I posted another thread here with my first set of warranty issues. That was a battle in it's self.



At the end of the day the problem starts at the manufacture. If the quality control was better and the assembly process was controlled we wouldn't be here.

What you have told me here, after so many experiences of my own, is that you have a dealer that is incapable of 1) diagnosing your problem in a logical way and 2) an inability to communicate what is required for a warranty approval to Keysstone. To have 7, 5, 3, 2 windows failed on 1 trailer...I doubt it highly....that is on the dealer, and the reason Keystone is saying...whaaaaat? No way.

If you think they have made the proper assessment, you might ask on this forum, of Keystone owners, how many have had 7, 5, 3 (or less) windows assessed as having internal leaks....good luck. Get on the dealer.
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