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Old 12-07-2018, 02:07 PM   #1
Happy Dad
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iN-Command / Dometic Furnace Issue

Our 2019 Cougar 34TSB has the iN-Command system. The trailer has the Polar Package so I thought I'd see how well the furnace performs in our Nebraska winter. The furnace will not fire. I trouble shot it and searched the web high and low.



I then called ASA Electronics, makers of the iN-Command. They informed me there is indeed a problem. The system will not work when the temperature is below 40 degrees F. They say it is an issue with a circuit on the Dometic furnace and that Keystone is very aware of the problem.


I next called my dealer and they are also starting to hear about the problem. The gentleman there who knows the most about it is on vacation so I left him a message to call me with with a status update on how Keystone plans to address the problem.



Just a heads up and stay tuned.
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Old 12-07-2018, 02:14 PM   #2
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Cool, somebody else from the dealer just called and said they will get a new circuit board ordered for me right away and will call me when it comes in to swap it out.
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Old 12-07-2018, 02:37 PM   #3
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Is this a problem only with the 34TSB or any 2019 camper with the iN-Command system?
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Old 12-07-2018, 02:55 PM   #4
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From what I understand so far it is an iN-Command / Dometic issue. The board they are changing is in the Dometic unit.
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Old 12-09-2018, 09:29 PM   #5
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Thanks for posting this. We just got our 2019 29RLD a few weeks ago. Took it out twice and temperature was above 40. Parked it until we can use after Christmas watching the temps. We have not dipped below freezing yet. After reading this went out to try and fire up the furnace, temp was reading 40 and no fire....I will be calling my dealer/tech in the morning. Will keep you all updated also.
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Old 12-10-2018, 11:46 AM   #6
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Monday Morning Update: Plugged a space heater in and got the inside temp up to 45. Turned the furnace back on a it ran like normal. Called the dealer/service dept. and they have not heard of this issue yet. Taking it in next morning for diagnostics...I asked nicely if they could find out from In-Command and Dometic if there is a fix without dropping it off and waiting. Maybe get the board ordered before I drop it off.
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Old 12-10-2018, 02:25 PM   #7
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Good luck with getting yours fixed. Keystone along with iN-Command and Dometic are all definitely aware of the issue.
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Old 12-11-2018, 08:49 AM   #8
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Too bad they went this route tying in the In Command with heating and cooling. They should have kept the CCC2 digital thermostat and left the wiring alone.

I do wish all those with issues success in getting it fixed quickly.
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Old 12-11-2018, 10:58 AM   #9
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2019 29BHS - Seeing it too

Hi everyone. First off, this forum saved me some head scratching. I could not get my brand new 2019 Cougar Half Ton 29BHS furnace to fire in 30-degree weather. The thermostat stated the temperature to be 40 degrees. The heat would not turn on. Thanks to the post in this thread, I turned on a space heater and raised the temperature to 51. I turned on the furnace and it kicked on with no issues.
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Old 12-11-2018, 10:59 AM   #10
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No. I'm seeing the same thing with my 2019 29BHS.
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Old 12-22-2018, 11:58 AM   #11
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Heat not coming on below 40

Wow, I though there was a problem with the propane. I'm glad I looked on here. I'm having the same problem with the in-command and the heat.
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Old 12-22-2018, 12:00 PM   #12
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Same problem with my 2019 Fuzion 419
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Old 12-22-2018, 12:06 PM   #13
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Quote:
Originally Posted by bcrenshaw View Post
turned on a space heater and raised the temperature to 51. I turned on the furnace and it kicked on with no issues.
We used it last weekend and used a hair dryer to slowly heat the sensor on the wall. As soon as it was above 40 degrees the furnace kicked on.

My replacement part has been ordered but I have yet to hear from the dealer that it is in.
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Old 12-22-2018, 12:47 PM   #14
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Trailer Breaks

Another question, did you have a recall on your electrical breaks?
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Old 12-22-2018, 09:04 PM   #15
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Another question, did you have a recall on your electrical breaks?
None that I am aware of.
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Old 12-23-2018, 04:20 AM   #16
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There are a lot of systems on a trailer that would be great to be automated, but in my opinion.....the Heating/Cooling system isn't one of them.
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Old 12-31-2018, 10:15 AM   #17
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2019 Cougar 32RLI

We just purchased a 2019 Cougar 32RLI, went out this morning and tried to turn the furnace on and nothing. This happened a week ago, then when it warmed up, worked fine.

Will be contacting the dealer after the holidays.
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Old 12-31-2018, 10:49 AM   #18
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Quote:
Originally Posted by pjsorrells View Post
We just purchased a 2019 Cougar 32RLI, went out this morning and tried to turn the furnace on and nothing. This happened a week ago, then when it warmed up, worked fine.



Will be contacting the dealer after the holidays.
What's the ambient temp where you are?
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Old 01-03-2019, 08:28 AM   #19
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When I tried it was below 40 degrees (SE Pennsylvania). Went over to day, same issue. This time turned the fire place on. As soon as the inside temperature hit 41 degrees the furnace fired. Talked to my dealer who contacted Keystone, waiting to hear back. Will update then
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Old 01-03-2019, 09:52 AM   #20
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My trailer went into the dealer this morning. They were authorized to order the part first...
After using it for a good long (4-day) weekend in the heavy Oregon Coast rain, we found a few more items for them to look at and fix!
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