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06-01-2017, 06:42 PM
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#1
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Member
Join Date: Dec 2016
Location: S/E
Posts: 37
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Our tale of woe LOL
Back in Nov we traded our Surveyor in on a 2017 Keystone Cougar X-Lite 28RDB. We had a few minor type issues, water leaks on the storage doors, nothing really major just annoying stuff that needed correcting. We took it back to the selling dealer at the beginning of April. I have spoke to them a few times checking progress. So we have been awaiting the call to come pick it up. A call came today, but not for pick up. A storm blew threw Knoxville and it seems our camper was one of several that took damage. The service manager called to tell me we had damage to our roof as a limb poked a few holes. I want to laugh, cry, yell and scream. We are maintaining our very active sense of humor about it, but I assure you this is a very frustrating development. As the dealer is not exactly local, and hour and a half away, we will go up on Saturday to take a look. Seems we will not be camping in our new camper any time soon. We have so been looking forward to actually taking it out this summer.
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06-01-2017, 07:14 PM
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#2
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,345
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Wow!! I'm very sorry to hear about your trailer being damaged. Hopefully it gets fixed properly and quickly enough to use it.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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06-01-2017, 08:04 PM
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#3
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,692
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Man, I feel for you. I think that is a huge disadvantage of having a dealer "hours" away. Plus, it sounds to me like they are dragging their feet on one of their customers units.
We had mine in the shop for what turned out to be 2 months because I left and sort of delayed things. When I returned I went to visit them due to oncoming weather (I live an hour away). I had not looked at their weather nor did I take my truck. The SM said he had had multiple people coming in to pull their units out of the facility due to the weather coming in. He and I looked at all the forecasts and I chose to leave it. I worked out OK. It is a great advantage to be able to run up, grab the trailer and put it in our steel storage building any time it looks bad.
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06-02-2017, 03:59 AM
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#4
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Senior Member
Join Date: Apr 2017
Location: Oswego
Posts: 604
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Sorry for the damage to your RV. If all you have is roof damage I would get the repair estimate approved by your insurance company and then patch the roof with some eternabond tape. I would take it back to the RV dealer when the roof can be permanently repaired. This will give you time to see if there are some unseen issues and minimize the time that you are without your RV.
I have used eternabond tape to repair small tears on a "rubber" roof before. The repair held up for years.
We had lengthy repair times on our last RV. Sept. to Dec. the first year and Nov. to Dec. the second year. The second year I did not take it back to the dealer till we were through with the camping season.
__________________
RV - 2017 Avalanche 320RS
TV - 2011 Chevy Silverado 3500HD LTZ CCLB Duramax SRW 4X4
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06-02-2017, 04:15 AM
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#5
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Member
Join Date: Dec 2016
Location: S/E
Posts: 37
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Quote:
Originally Posted by NorskeBob
Sorry for the damage to your RV. If all you have is roof damage I would get the repair estimate approved by your insurance company and then patch the roof with some eternabond tape. I would take it back to the RV dealer when the roof can be permanently repaired. This will give you time to see if there are some unseen issues and minimize the time that you are without your RV.
I have used eternabond tape to repair small tears on a "rubber" roof before. The repair held up for years.
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That is a really good idea!
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06-02-2017, 12:50 PM
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#6
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Senior Member
Join Date: Jul 2015
Location: Texarkana, TX
Posts: 1,052
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The only issue with having an insurance claim "estimate" is that it often creates an entry in your CLUE report, which can impact your future insurance rates and insurability. Even if you don't actually go through with the claim.
I'd want to roof repaired to "new" condition which would not include any patches or such solutions and a re-roof job, done correctly is fairly expensive (thousands). Hopefully your dealer and/or your dealers insurance company will cover this appropriately.
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06-04-2017, 12:29 PM
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#7
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Senior Member
Join Date: Jul 2013
Location: Liberty, Texas
Posts: 5,034
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I'm thinking on a new rv with a damaged roof I would be putting a sharp pencil on getting a truck bed liner sprayed on it.
I would also think the dealers insurance should cover it, not yours.
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2023 CanAm Defender SXS
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06-05-2017, 02:51 PM
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#8
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Member
Join Date: Dec 2016
Location: S/E
Posts: 37
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06-05-2017, 02:59 PM
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#9
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,692
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That is just a shame. I hope they're thinking new roof and not patches. I would be leery of "buffing" as well. Can't really tell but it looks like they would have to "buff" through a couple of layers of the material to fix that scratch
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06-05-2017, 03:22 PM
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#10
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Member
Join Date: Dec 2016
Location: S/E
Posts: 37
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There is no talk of patching at the repair facility. They said new TPO and new wood underneath as the only option.
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06-05-2017, 03:53 PM
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#11
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Senior Member
Join Date: Oct 2014
Location: Germantown, TN
Posts: 6,332
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Buck, it sounds like this stage of the game your only worries are this talk of "buffing" and have they ever done a complete roofing job before.....
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Jim in Memphis, Wife of 51 years is Brenda
2019 F450 6.7 Powerstroke
2018 Mobile Suites 40RSSA
2021 40' Jayco Eagle
2001 Road king w/matching Harley sidecar
2021 Yamaha X2 Wolverine 1000
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06-05-2017, 04:01 PM
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#12
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,692
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Quote:
Originally Posted by notanlines
Buck, it sounds like this stage of the game your only worries are this talk of "buffing" and have they ever done a complete roofing job before.....
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^^^x2 my thoughts as well.
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06-05-2017, 04:03 PM
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#13
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Member
Join Date: Dec 2016
Location: S/E
Posts: 37
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Yes they have done roofing jobs. I was in their shop as they doing actively replacing a roof on Saturday on a Class C. So the roof has slide to the backburner of worries. I am still a bit concerned of the damage that may present itself once the roof comes off, A/C ducting and electrical. But the scratch has taken my interest. As I have zero knowledge of Gel Coated Filon.
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06-05-2017, 04:12 PM
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#14
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,692
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I had a ding in the side of my trailer that was similar to that (I think) that got there while living at the dealership for repairs. I asked the service manager to repair it and he sort of hem hawed. I told him I expected it to be repaired and he said they could "try" but he doubted it would look like new as I had requested. We went on to discuss replacing panels? etc. but I had serious doubts about trying to have major work done to make a little ding (1") "look pretty" so I still have it to this day. Hopefully this isn't the same or the dealer is better at that kind of repair.
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06-06-2017, 06:00 AM
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#15
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Senior Member
Join Date: May 2015
Location: Near Saratoga Springs,
Posts: 1,131
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The roof - well you know what needs to done there
As far as the ding - you could consider adding some garnish to the decals to cover it. The Filon would be protected and the ding unnoticeable, especially if it's done on both sides. A Glastron boat we had years back had some gel coat damage. A bit of contrasting decal covered very nicely plus added a little eye appeal to a small boat.
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06-07-2017, 10:45 AM
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#16
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Member
Join Date: Feb 2017
Location: Checotah
Posts: 52
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Quote:
Originally Posted by gearhead
I'm thinking on a new rv with a damaged roof I would be putting a sharp pencil on getting a truck bed liner sprayed on it.
I would also think the dealers insurance should cover it, not yours.
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That is not the dealers responsibility. If the dealer caused the storm or had dead trees on the property that caused the damage then their insurance would probably be responsible.
If you were at a campground when a storm came through that damaged your camper would you expect their insurance to cover it? Maybe your car at a shop?
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2016 Keystone Laredo 5th wheel, 297SRE Andersen Ultimate
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06-07-2017, 01:29 PM
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#17
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Senior Member
Join Date: Jul 2015
Location: Texarkana, TX
Posts: 1,052
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I'm not sure it's that cut and dried.
The RV has been there for more than a month?
The roof was damaged from a tree. Did the dealer park the RV under a tree? On whose property is the tree on? Did the dealer immediately mitigate any damage due to water intrusion? Did the limb come off the tree or was it parked under a tree in a manner where the limb moved around enough to cause damage?
If it's true "storm" damage.. "An act of God" - I'd generally agree, it's probably not shop responsibility.
Sorry your RV is damaged.. it all looks repairable at least!
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06-07-2017, 04:52 PM
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#18
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Member
Join Date: Dec 2016
Location: S/E
Posts: 37
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Quote:
Originally Posted by dcg9381
I'm not sure it's that cut and dried.
The RV has been there for more than a month?
The roof was damaged from a tree. Did the dealer park the RV under a tree? On whose property is the tree on? Did the dealer immediately mitigate any damage due to water intrusion? Did the limb come off the tree or was it parked under a tree in a manner where the limb moved around enough to cause damage?
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1. The camper has been there since the April 11th for warranty work.
2. The camper was parked on the back lot, backed up to a tree line, maybe 15 from the tree itself. Not underneath any branches. We saw the spot afterwards and saw the tree that was cut up. It was still green and the logs cut were not dead or rotted.
3. The dealer mitigated any water intrusion. Seems the winds fell the tree and the employees immediately started clearing and sealing that day.
I have a picture of the camper parked I will have to get it off the phone and onto photobucket then uploaded to here. I will do that later this evening.
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06-07-2017, 06:10 PM
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#19
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Member
Join Date: Dec 2016
Location: S/E
Posts: 37
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Here is a picture I took where our Cougar was parked when the damage occurred. Ours is the 5th wheel that is basically surrounded by TT'ers, center line of the photo. You don't get a very good perspective of the tree line in relation to the parked campers though.
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