Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Keystone RV Forums > Keystone Fleet | Keystone RV Models > Fifth Wheels
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 04-24-2017, 08:41 PM   #1
team222
Junior Member
 
Join Date: Apr 2014
Location: SE Pennsylvania
Posts: 22
2010 3750fl water heater issue ...need help

UPDATE: Yesterday I entered another post below stating the issue was solved...it was for a couple hours, but now everything has returned the way it was as stated below. Thank you for your replies


Our propane water heater ignites for 5 to 6 seconds...then shuts off.

This started when the 30lb propane tank went to empty

Replaced it with a new tank that was purged before putting in the propane

Maybe one or both could have started this....or something else.

The water heater runs fine on electric

Propane is flowing to the kitchen stove...all is well here.

All help and suggestions greatly appreciated.

Thank you


Mike
team222 is offline   Reply With Quote
Old 04-25-2017, 05:33 AM   #2
ScotnBev
Member
 
ScotnBev's Avatar
 
Join Date: Apr 2017
Location: Placerville
Posts: 44
Hi Mike, sorry to hear about the troubles. My guess would be the thermal couple, since it's obvious you have propane in the lines. I don't have experience replacing a thermal coupleNJ on an RV water heater so don't know what all that would entail. But in residential appliances is not that expensive, though sometimes a bit awkward to work on.

Sent from my SM-N920T using Tapatalk
__________________
Scot & Bev
2017 F350 DRW Crew Cab 4x4 Diesel
2015 Cougar 333MKS
TrailerSafe BD3 hitch

ScotnBev is offline   Reply With Quote
Old 04-25-2017, 06:11 AM   #3
sourdough
Site Team
 
Join Date: Feb 2014
Location: W. Texas
Posts: 17,601
Can you be a little more specific on what it's doing? "Ignites for 5 or 6 seconds"....do you hear the burner come on then shut off? Does the blower ever come on? Does it ignite right off the bat or does it click, click before it starts?
sourdough is offline   Reply With Quote
Old 04-25-2017, 06:19 AM   #4
concours
Senior Member
 
Join Date: Sep 2012
Location: Vernon
Posts: 330
Is this a Suburban water heater if so try pressing the reset there are 2 reset buttons one for gas and 1 for electric the gas reset is on the right side it may be that the thermal couple is no good
__________________
2013 Cougar 331MKS
2007 GMC 3500 Sierra Duramax
RideRite air bags
Mor/Ryde XFactor and Wet Bolts
1982 BMW R100
concours is offline   Reply With Quote
Old 04-25-2017, 07:59 AM   #5
team222
Junior Member
 
Join Date: Apr 2014
Location: SE Pennsylvania
Posts: 22
Pix of our waterheater...thx for your help

Thank you for your replies.

Attached is a pix of our Surburban water heater

Please see my answers to your questions to help in the replies
Attached Thumbnails
Click image for larger version

Name:	20170425_084857.jpg
Views:	270
Size:	1.57 MB
ID:	12399  
team222 is offline   Reply With Quote
Old 04-25-2017, 08:33 AM   #6
team222
Junior Member
 
Join Date: Apr 2014
Location: SE Pennsylvania
Posts: 22
Apologize for this post as my wife read the manual and see pix for what solved this.

Per manual:
We did the ignition cycle 2 times with results as I stated in my post with same issue continuing....on the third cycle it stayed on per part 8 of the attachment and all is back to normal.

Little consolation for wasting your time = all of you can be 106% sure I have not heard the last of this from her!!!!

Lesson
team222 is offline   Reply With Quote
Old 04-25-2017, 08:42 AM   #7
team222
Junior Member
 
Join Date: Apr 2014
Location: SE Pennsylvania
Posts: 22
Fix ...see attachment

Fix: see attachment

Now if any of you have an water heater idea on something I can do to make it look like another issue....and come to the rescue with a quick fix before she gets the manual out again.....this might grt me back even with the wife....might being the key word

Thx for your replies


Mike
Attached Thumbnails
Click image for larger version

Name:	20170425_091846.jpg
Views:	195
Size:	68.8 KB
ID:	12400  
team222 is offline   Reply With Quote
Old 04-25-2017, 08:57 AM   #8
PARAPTOR
Site Team | Emeritus
 
PARAPTOR's Avatar
 
Join Date: Jan 2014
Location: Western PA
Posts: 2,732
Thank You for your feed back !!!! Not wasting anyone's time, this is how we learn from each other !!!!
__________________
2013 RAPTOR 300MP w/Rear Patio Deck NO Folding Side Ladder
2013 Silverado 3500HD LTZ CC LB 4X4 DRW
Duramax 6.6L Turbo Diesel; Allison Trans
Reese 20K; Carlisle Radial Trail RH/HD; TPMS (12 Tires)

Veteran


PSU (GO LIONS)
PARAPTOR is offline   Reply With Quote
Old 04-25-2017, 11:51 AM   #9
Tbos
Senior Member
 
Join Date: Jul 2014
Location: Solomons
Posts: 3,874
When I was doing the walk through of my TT the WH kept sputtering but stayed lit. The tech said it was normal. What he didn't say or possibly didn't know was once all the air was out of the lines it would work great with a steady flame. Just tell your wife you used the forum as a test case to see how quickly everyone would respond. If she believes you or acts like she does take her out for a fancy meal. Think of it this way, your DW now thoroughly understands the WH. Now you need to figure out a way to get her to read all the other manuals too. Have fun.


2016 Passport GT 2810BHS, 2016 F350 CC DRW
__________________
Tom
2019 Alpine 3651RL
2016 F350 CC DRW
Tbos is offline   Reply With Quote
Old 04-26-2017, 03:18 AM   #10
notanlines
Senior Member
 
notanlines's Avatar
 
Join Date: Oct 2014
Location: Germantown, TN
Posts: 6,308
No, no, no! Y'all have got this all wrong. From this moment on SHE is the tech for all things problematic. Slide won't slide? Call HER. Freezer won't freeze? Call HER. Leaves you to worry about stocking cold adult beverages and the like! Now, keep this in mind: If she doesn't gloat like you suspect then YOU are back to being the tech.
The most important thing to keep in mind for all of us is realizing how many gremlins can creep in when switching tanks or replacing empty tanks.
__________________
Jim in Memphis, Wife of 51 years is Brenda
2019 F450 6.7 Powerstroke
2018 Mobile Suites 40RSSA
2021 40' Jayco Eagle
2001 Road king w/matching Harley sidecar
2021 Yamaha X2 Wolverine 1000
notanlines is offline   Reply With Quote
Old 04-26-2017, 06:41 AM   #11
team222
Junior Member
 
Join Date: Apr 2014
Location: SE Pennsylvania
Posts: 22
Ahhhhhhhhhhh....back to same this morning.....no hot water. It did work for a couple of hours

Can provide more specifics as follows:

1. Propane lights for 5 seconds....nice blue flame ...the shuts off ....re-ignites 2 more times. Repeats this for a few more times Also when it ignites there is a little clicking noise.

2. Per pix above pushed both reset buttons. Nothing happened. Also there was no typical "feel"....pretty much like a rubber cover attached solid metal

Thank so much for your help
team222 is offline   Reply With Quote
Old 04-26-2017, 08:10 AM   #12
team222
Junior Member
 
Join Date: Apr 2014
Location: SE Pennsylvania
Posts: 22
Quote:
Originally Posted by sourdough View Post
Can you be a little more specific on what it's doing? "Ignites for 5 or 6 seconds"....do you hear the burner come on then shut off? Does the blower ever come on? Does it ignite right off the bat or does it click, click before it starts?
It ignites and burns nice blue flame and repeats this two more times. Each cycle of this lasts 5 or 6 times. Turning the LP switch inside the unit off and on....starts the 3 ignite cycle again. One third try on this per tthe manual it ignited and stayed on....for just 3 to 4 hours.

Yes we hear the burnercome on and shut off

It starts right off, but does make a clicking noise once ignited

Thx for helping
team222 is offline   Reply With Quote
Old 04-26-2017, 08:21 AM   #13
sourdough
Site Team
 
Join Date: Feb 2014
Location: W. Texas
Posts: 17,601
I hope you have better results but when mine did, what sounds like, the exact same thing I had to replace the control board. I could manually reset it (if I recall) once each time by removing power to the board but each time it tried to reignite it was the same thing (this is memory from a few years ago but I believe it is very accurate).
sourdough is offline   Reply With Quote
Old 04-26-2017, 08:28 AM   #14
PARAPTOR
Site Team | Emeritus
 
PARAPTOR's Avatar
 
Join Date: Jan 2014
Location: Western PA
Posts: 2,732
Quote:
Originally Posted by team222 View Post
Ahhhhhhhhhhh....back to same this morning.....no hot water. It did work for a couple of hours

Can provide more specifics as follows:

1. Propane lights for 5 seconds....nice blue flame ...the shuts off ....re-ignites 2 more times. Repeats this for a few more times Also when it ignites there is a little clicking noise.

2. Per pix above pushed both reset buttons. Nothing happened. Also there was no typical "feel"....pretty much like a rubber cover attached solid metal

Thank so much for your help
Just for your information this is what you are pushing behind the rubber caps
Attached Thumbnails
Click image for larger version

Name:	20170219_141007.jpg
Views:	138
Size:	181.5 KB
ID:	12407  
__________________
2013 RAPTOR 300MP w/Rear Patio Deck NO Folding Side Ladder
2013 Silverado 3500HD LTZ CC LB 4X4 DRW
Duramax 6.6L Turbo Diesel; Allison Trans
Reese 20K; Carlisle Radial Trail RH/HD; TPMS (12 Tires)

Veteran


PSU (GO LIONS)
PARAPTOR is offline   Reply With Quote
Old 04-26-2017, 08:28 AM   #15
team222
Junior Member
 
Join Date: Apr 2014
Location: SE Pennsylvania
Posts: 22
Quote:
Originally Posted by concours View Post
Is this a Suburban water heater if so try pressing the reset there are 2 reset buttons one for gas and 1 for electric the gas reset is on the right side it may be that the thermal couple is no good
Tried that....no diff then, but will try again

Also the reset button per pix do not have a button feel ...no movement at all....

Thx for helping
team222 is offline   Reply With Quote
Old 04-26-2017, 09:11 AM   #16
team222
Junior Member
 
Join Date: Apr 2014
Location: SE Pennsylvania
Posts: 22
Quote:
Originally Posted by sourdough View Post
I hope you have better results but when mine did, what sounds like, the exact same thing I had to replace the control board. I could manually reset it (if I recall) once each time by removing power to the board but each time it tried to reignite it was the same thing (this is memory from a few years ago but I believe it is very accurate).
How did you test the board

How much was your new board at the time?

Did you replace it yourself?

Next place we are going the electric is included ....so we have time

Thx for your help
team222 is offline   Reply With Quote
Old 04-26-2017, 09:17 AM   #17
sourdough
Site Team
 
Join Date: Feb 2014
Location: W. Texas
Posts: 17,601
Quote:
Originally Posted by team222 View Post
How did you test the board

How much was your new board at the time?

Did you replace it yourself?

Next place we are going the electric is included ....so we have time

Thx for your help
Please ignore my previous post My brain must be in idle. I was relating an issue I had with my HEATER/FURNACE, not the hot water heater. Sorry for the confusion. I guess I my Geritol hasn't kicked in yet
sourdough is offline   Reply With Quote
Old 04-26-2017, 09:21 AM   #18
team222
Junior Member
 
Join Date: Apr 2014
Location: SE Pennsylvania
Posts: 22
Quote:
Originally Posted by Tbos View Post
When I was doing the walk through of my TT the WH kept sputtering but stayed lit. The tech said it was normal. What he didn't say or possibly didn't know was once all the air was out of the lines it would work great with a steady flame. Just tell your wife you used the forum as a test case to see how quickly everyone would respond. If she believes you or acts like she does take her out for a fancy meal. Think of it this way, your DW now thoroughly understands the WH. Now you need to figure out a way to get her to read all the other manuals too. Have fun.


2016 Passport GT 2810BHS, 2016 F350 CC DRW
Haaaaaa....I read your reply to her.....got a nice smile and laugh.

Now that the original issue is back the current score is about even in my view....she disputes this

How did you get the air out?

Thx
team222 is offline   Reply With Quote
Old 04-26-2017, 09:25 AM   #19
canesfan
Senior Member
 
canesfan's Avatar
 
Join Date: Jan 2014
Location: Tidewater Area Virginia
Posts: 1,271
You get the air out usually by turning on the stove and lighting a burner. There was a recent thread about this. You might give it a try. I doubt that's your problem, but it's quick and easy and you never know.
__________________
2014 Raptor RP300MP w/ Rear Patio Party Deck, Folding Side Ladder, 6 Point Level Up, Carlisle Radial Trail HDs
2004 2500HD D/A CC SB - TTT Mirrors, Prodigy BC, 18K Pullrite Superglide, NEW Fuel Injectors 11/2015 (ouch)
canesfan is offline   Reply With Quote
Old 04-26-2017, 09:32 AM   #20
Tbos
Senior Member
 
Join Date: Jul 2014
Location: Solomons
Posts: 3,874
Quote:
Originally Posted by team222 View Post
Haaaaaa....I read your reply to her.....got a nice smile and laugh.



Now that the original issue is back the current score is about even in my view....she disputes this



How did you get the air out?



Thx


It sounds like something other than air since it's back. Ours is an Atwood and the air cleared itself after a few minutes of running. Good luck.


2016 Passport GT 2810BHS, 2016 F350 CC DRW
__________________
Tom
2019 Alpine 3651RL
2016 F350 CC DRW
Tbos is offline   Reply With Quote
Reply

Tags
heat, heater, water, water heater

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 10:14 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.