Welcome from Erie
We purchased a 2013 Springdale 303BHSSR TT last Feb. We are completely satisfied. For an "entry" level TT I have found the construction to be very good. That being said, I have read about problems on every brand of TT and 5er on the market from Forest River to Keystone products. These are complex systems built on a moving chassis by fallible human beings. I have also read about customer service issues with every brand. It is hard to judge the complaints about craftsmanship and customer service without being there. In my and the DW conclusion when deciding on our final purchase was floor plan, cost, and our Keystone dealer being 3 miles away. I am sure you will receive many more comments and hope you have a great experience before, during, and after your final purchase.