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Old 01-07-2013, 08:26 AM   #1
Greysquirrel
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Roof recall

Sat. telling me there is a recall on some 2012 & 2013 Bullet and Premier TT. Called my dealer and they told me that some units have a screw coming loose and working its way out on the front transition moulding and that the fix is to put a pop rivet beside it.
As I have an hour to travel to my dealer I think I will just check it and see if I have that problem if I do I may go to them or just fix it myself. If anyone thinks that is a bad idea to fix on my own please let me know.
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Old 01-07-2013, 08:59 AM   #2
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Cutting a small slit in the roof membrane and adding a pop rivet is an easy fix, however the implications of doing that could haunt you in the future. There's a 1 year warranty on the RV, the recall to repair the roof is not a part of that. There is also a 10 or 12 year warranty on the roof structure. If you do the repair yourself and in the future there's an issue with the roof membrane, would your repair (instead of the dealer repair) cause an issue with the claim? Possibly not, but if it's not too much of a hassle to let the dealer do the repair, it might save some heartache in the future.
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Old 01-07-2013, 01:42 PM   #3
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I just read through the latest revision o Keystone's warranty and I didn't see anything that referenced a 12 year warranty on the roof. Do you have a link to that?

To the OP.. I also didn't see any recalls relating to roofs. I'm thinking that unless you can show where a screw is actually backing out and creating an issue, you are going to have fun getting Keystone to do anything that is non-warranty related, but it would be beneficial to call their CS and get a direct answer rather than go by speculation and "I think" type responses on here. JMHO
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Old 01-07-2013, 01:53 PM   #4
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I too was informed when I purchased my TT that there was a twelve year warranty on the roof. I've not seen it in writing though, but then again, I haven't looked.


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Old 01-07-2013, 02:24 PM   #5
Bob Landry
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I went back to the Keystone site and started doing searches and in a round about way, I did find the info on the 12 year warranty. I'm wondering why it isn't in the latest Owners manual, and I would be even more curious what it actually covers and under what conditions.
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Old 01-07-2013, 02:37 PM   #6
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Originally Posted by Bob Landry View Post
I just read through the latest revision o Keystone's warranty and I didn't see anything that referenced a 12 year warranty on the roof. Do you have a link to that?

To the OP.. I also didn't see any recalls relating to roofs. I'm thinking that unless you can show where a screw is actually backing out and creating an issue, you are going to have fun getting Keystone to do anything that is non-warranty related, but it would be beneficial to call their CS and get a direct answer rather than go by speculation and "I think" type responses on here. JMHO
Bob, the EPDM roof membrane is an "added component" on the Keystone RV lines. As such, the Keystone standard 1 year warranty covers all components (per the owner's manual warranty information) After that one year, as with all other components (A/C, refrigerator, toilet, carpet, etc) it is the owner's responsibility to negotiate any necessary warranty considerations directly with the manufacturer of the specific component. In the case of the EPDM roof membrane, it is manufactured by DICOR and is sold under a number of brand names. Here is the link to the DICOR information sheet:

http://www.primetimerv.com/download/...Dicor-FAQs.pdf

If you look at the "misinformation mistakes and money" section on the first page of that document, you'll find the statement that the roof is designed to last 20 years and has a 10-12 year guarantee depending on the branding.

When I bought my RV, the information on the roof material, branding and warranty was included in the owner's packet along with the information on all the appliances and their warranty information. I don't have that packet here, it is in my trailer in storage, but it lists what is and is not covered and all the owner's responsibilities to maintain coverage just as the other components warranty information does. I don't remember what specifically it says to do (or not do) but there is a concise warranty document in my owner's packet with regards to the roof membrane.

You might want to check your packet, if it's not there, your dealer or Keystone may be able to provide you with the brand and whether you have a 10 or 12 year manufacturer's guarantee.

My concern with owner repair of the protruding screw, as stated above, is in dealing with a third party should any warranty work need to be done. Any "owner repair" may cause an issue with that third party benefit.
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Old 01-07-2013, 03:00 PM   #7
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Thanks for the link. I don't remember seeing anything but I'll look in my packet and see if there is anything there that I may have overlooked. The link was to Primetime's website and does not seem to be directly connected to Keystone. That makes me think that any warranty issues relative to the roof would have to be handled through Dicor in the same manner as would be with any third party items on the trailer and that Keystone in normal fashion would claim neutrality in the event of a problem after the initial warranty period. At any rate, a call to Keystone would still be beneficial if for no other reason than the establish what would need to be done and through whom in the event of a warranty service need.
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Old 01-07-2013, 03:13 PM   #8
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You're right, I think, Keystone will most likely disavow any knowledge after the first year. Hopefully they can tell you what brand is installed, but knowing Keystone's record keeping..... <sigh>

The Dicor website is www.dicor.com and there are links to the specific two Dicor roof membranes complete with warranty information, installation and maintenance links as well. The first link I posted was just one that referenced the membrane warranty information.

Here is the Dicor link to the membrane warranty that is on my trailer:

https://dicorproducts.com/catalog/ro...ubber-roofing/

It's interesting to note (I didn't know this) that the warranty is a pro-rated warranty. It is actually a 5 year replacement of materials (no labor or other equipment) and after that, it's pro-rated through the 12th year.

There is the usual "does not apply in some states where you may have more legal rights" so maybe, in the event of a roof failure, finding out where to file the claim may have benefit
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Old 01-07-2013, 07:04 PM   #9
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I got the recall notice in the mail today.

It said "It has been determined the front roof transition molding on the vehicles listed may require additional fasteners installed. The possible failure of existing fasteners could result in water damage to the front of the unit."

Mine will go to the dealer.
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Old 01-10-2013, 09:00 AM   #10
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I got the recall notice in the mail today.


Mine will go to the dealer.
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Old 01-11-2013, 12:52 PM   #11
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Got out there with a ladder and didn't see any screws coming loose, everything looks good to me.
My Dealer is a good hour and a half each way but looks like I'll be making the trip next week anyway.
This stinks!
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Old 01-14-2013, 03:04 PM   #12
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I can't even believe this one. I called my Dealer today and they said that they would give me a call when the parts come in to do the repair. It would take a week for the fasteners to come in and they would give me a call. What a joke.
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Old 01-18-2013, 07:53 AM   #13
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Quote:
Originally Posted by AlCorr View Post
I can't even believe this one. I called my Dealer today and they said that they would give me a call when the parts come in to do the repair. It would take a week for the fasteners to come in and they would give me a call. What a joke.
Waiting for parts? Talked to the mechanic at my dealer, as he would know better than anyone and he said that not all trailers need it, just like auto recalls, a couple of people have a problem and the issue a recall. He said they were told my Keystone to drill holes approx. every 8 inches and install a pop rivet, takes about 20 min.
So if your dealer has to order pop rivets what does that tell you about his service dept.?
I checked mine and the silicone seal is solid, no cracks or lifting and no screws coming out, but my unit is new with not many miles on it just factory to dealer and dealer to home. Going on a trip to Key West in April and mechanic said to check it when I get back after some over the road movement and see what it is like and then come in. There is no time limit on this recall according to him.
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Old 01-18-2013, 08:48 AM   #14
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Quote:
Originally Posted by Greysquirrel View Post
Waiting for parts? Talked to the mechanic at my dealer, as he would know better than anyone and he said that not all trailers need it, just like auto recalls, a couple of people have a problem and the issue a recall. He said they were told my Keystone to drill holes approx. every 8 inches and install a pop rivet, takes about 20 min.
So if your dealer has to order pop rivets what does that tell you about his service dept.?
I checked mine and the silicone seal is solid, no cracks or lifting and no screws coming out, but my unit is new with not many miles on it just factory to dealer and dealer to home. Going on a trip to Key West in April and mechanic said to check it when I get back after some over the road movement and see what it is like and then come in. There is no time limit on this recall according to him.
Just as you said, a lot of recalls are little more than a knee-jerk reaction because a couple of people had a problem. I think your idea of wait and see is a sensible one. It's always better to not create an opening where there wasn't on before and something like that is easy enough to check. All of that said, that sure doesn't say much for the dealer's repair department. That's why I opt to do almost all of my own work
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Old 01-28-2013, 09:20 AM   #15
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It's been 2 weeks now and the Dealer hasn't called me back yet. Maybe Keystone ran out of pop rivets.
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Old 02-27-2013, 07:36 AM   #16
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If this is an official recall why doesn't it show up on Keystones website? Is it common for their website not to be updated with recall notices so their units appear more durable/less problematic? If it is not to lengthy, please list the models affected by this recall?
Thanks
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Old 07-07-2013, 04:19 AM   #17
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I'm jealous...the owners package I got contained advertizing and nothing about warranties and stuff that I could really use. (like thermostat instructions...lol)
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Old 07-07-2013, 04:58 AM   #18
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Originally Posted by enyapp View Post
If it is not to lengthy, please list the models affected by this recall?
Thanks
My letter said "certain model 2012-2013 Bullet and Premiere [their spelling error, LOL] Travel Trailers manufactured between January 2, 2012 and August 31, 2012".

When I checked my roof caulk this spring I noticed that the caulk had split along the roof transition molding and the molding seemed to have a lot of "give" when I pushed on it. My TT was manufactured on August 1, 2012 so it was covered by the recall and fixed promptly by General RV (Wayland, MI). This was my second experience with General RV for minor warrantee work that was performed promptly even though I did not purchase from them.
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Old 07-15-2013, 08:45 AM   #19
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Just had the leak found in my 2013 Bullet 246RBS. Dealer is saying there is a recall but I was never notified by anybody nor can I find a recall for this issue on Keystones website. They already have a recall repair kit that will be installed this week along with replacing the interior front wall panel that was damaged by water. Telling me this is all covered under my warranty. Still not happy about it. the roof seam looked fine to me over Memorial weekend when I was up there cleaning it so not sure how the water got in the wall.
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Old 07-20-2013, 07:38 AM   #20
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Reading a brochure for the Raptor -- Under "Exterior" last bullet point.
As written-

* "One Piece EPDM Rubber Roof"
(12 year waranty)
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