May affect Keystone - Door Lock Recall

[Wanderingnotlost]

Thanks Geo for posting.

Within days of my calling, the new cylinders and keys arrived.

[SAABDOCTOR]

Once you call them it takes about 10 days to get the new locks and the tool. the lady I talked to was very very nice!

[440justin]

I have not had any luck getting ahold of anyone. I called twice this morning and left the second time, I tried once more this afternoon and got a recording that the voice mail box was full. Hopfully I can get ahold of someone soon so I can get my new locks.

[thekid]

After a number of calls and no return call. I called Wesco their mother co. and got a good number. 423-434-2744.

[Javi]

I called yesterday at 11:45 am Central time and got right through. 1-800-837-2505

[440justin]

Originally Posted by thekid

After a number of calls and no return call. I called Wesco their mother co. and got a good number. 423-434-2744.

This number was golden! Worked like a charm!

[PT RV`er]

I just bought my 2013 Passport and I have the affected numbers on my keys. My rig is still at the dealer. Should the dealer fix this as it`s covered under recalls? I`ll have to call and find out.
Just answered my own question. Read the entire recall notice and they specifically said do not contact the dealer.

[Javi]

Called at noon Monday, had the new locks in hand on Thursday afternoon... locks installed and old ones shipped out on Saturday.

[twstdpear]

We have a main door and bathroom door on our Cougar, both were part of the recall but didn't actually have the symptom (yet). When I called it in, I asked if they could send us two identical sets of replacement cores. I received them earlier this week and sure enough they sent two identical sets.

The new cores are installed and I have one less key on my trailer's keyring now. The only thing remaining is to lube them up so they work as smoothly as the old ones did.

[davidjsimons]

Originally Posted by twstdpear

We have a main door and bathroom door on our Cougar, both were part of the recall but didn't actually have the symptom (yet). When I called it in, I asked if they could send us two identical sets of replacement cores. I received them earlier this week and sure enough they sent two identical sets.

The new cores are installed and I have one less key on my trailer's keyring now. The only thing remaining is to lube them up so they work as smoothly as the old ones did.

Did they send you a notice or did you have to look it up somewhere?


2013 Cougar 28 RBS
2012 Ram 3500 Dually
6.7 Cummins H.O.
4.10 rears.

[JRTJH]

David,

I'm not sure if very many people got a written notice, but you can go to this website and see if you lock sets are included:

http://www.fastecindustrial.com/faq/default.html

[davidjsimons]

Originally Posted by JRTJH

David,

I'm not sure if very many people got a written notice, but you can go to this website and see if you lock sets are included:

http://www.fastecindustrial.com/faq/default.html

Thanks John. I have two doors, one is affected while the other is not.


2013 Cougar 28 RBS
2012 Ram 3500 Dually
6.7 Cummins H.O.
4.10 rears.

[twstdpear]

I didn't receive a notice. I saw it here, looked into it and saw my lock cores were affected.

[PT RV`er]

Originally Posted by twstdpear

I didn't receive a notice. I saw it here, looked into it and saw my lock cores were affected.

Same here, I have only owned my Passport for a month. Both my door locks are affected. Called the 800 number, got right thru. Very pleasant girl on the other end, took my info and said I should have the new locks within the week.

[08quadram]

My 2013 Passport was affected. Never got a recall letter, so I just called the lock company. Sent me my new locks in the mail. They even send a self addressed/stamped package to send back the old ones.

[dandjh1958]

I learned about the recall from this site (thanks everyone) but didn't get around to verifying both on my lock were affected.
Then, I locked myself in the trailer - good thing we have two doors- so I called and they are sending two new locks.
I just need to be careful until they arrive.

I knew something was strange with the locks-half the time the key would come out at the 3oclock position and half the time I swear I was unlocking the door but it wouldn't unlock unless I switched it back and forth and back and forth a couple of times.

Happy camping!!

[Husker991]

I appreciate you posting this. One of our door locks is impacted, but we were never notified by Keystone. I just submitted the claim to replace the one impacted. Thank you!

[HDCVO]

I too have a lock on the recall, that has jammed. I called the toll free number twice and there was a different recorded message trying to sell a vacation package. What? Heads up, better call the 423-434-2744 number. The lady I spoke with was polite and is having replacement locks sent out. By the way, this is a new 2014 Fuzion 395. Would have thought Keystone or dealer would have caught this prior to delivery. Ken

[robo]

my rv was at the dealer for 3-1/2 months i asked them and they where clueless about recall

[KJcachers]

Just checked mine and I have one of the 2 doors on my Bullet on the list. I did the form and requested replacement for both doors with matching keys for both.