Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Keystone RV Forums > Keystone RV Customer Comments > Keystone RV Service & Warranty Issues
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 04-11-2013, 03:44 PM   #21
Ruffus
Senior Member
 
Join Date: Jan 2010
Location: Fulltiming
Posts: 423
Talking All I Can Say!

Well, when it comes to Keystone RV and my dealers, Camping World in St Augustine FL, Cocoa Beach FL and Savannah GA all I can say is what Phil on Duck Dynasty would say, I'm Happy, Happy, Happy!
__________________
Jim, Sharon & Riley
2018 Keystone Alpine 3500Rl
2016 Ford F-350 Dually
Curt Q24 hitch for in bed puck system
Fulltimng.
Ruffus is offline   Reply With Quote
Old 04-11-2013, 03:50 PM   #22
gepaine
Senior Member
 
Join Date: May 2011
Location: Carnation, WA
Posts: 190
Bob Landry,

Why is it important not to create an air trap? I think the purpose of a fresh water vent is to allow for expansion of the water in the tank, and that will happen with or without an air trap. Right?
__________________

2011 Keystone Cougar 24RKS
2007 Cadillac Escalade
Prodigy P2 Brake Controller
Past Trailer:
Forest River R-POD RP-175
Past Tow Vehicle:
2008 Toyota Sienna
gepaine is offline   Reply With Quote
Old 04-11-2013, 04:16 PM   #23
Bob Landry
Senior Member
 
Join Date: Jan 2011
Location: Austin, Tx
Posts: 1,910
Quote:
Originally Posted by gepaine View Post
Bob Landry,

Why is it important not to create an air trap? I think the purpose of a fresh water vent is to allow for expansion of the water in the tank, and that will happen with or without an air trap. Right?
Because the pressure of the water displacing the air in the tank as it goes into the tank may not be strong enough to overcome the trap and the water will likely spew back at you from the fill inlet.
__________________
2011 Outback 277RL
2013 F250 XLT Crew Cab 6.2L

Bitter Gun Owner
Bitter Clinger
Armed Infidel
Bob Landry is offline   Reply With Quote
Old 04-11-2013, 04:26 PM   #24
gtinet
Junior Member
 
Join Date: Apr 2013
Location: Illinois
Posts: 13
Quote:
Originally Posted by Bob Landry View Post
That vent hose needs to be tied up or shortened so that it' a straight gravity drain. The way you are showing it to be is creating an air trap. I would start there.
Couple things... The problem isn't the location of the hose as much as the fact that they ran a screw into the side of it and put a hole in it which causes the leak. However, I agree that it needs to be shortened and/or tied up. Air trap or not it has the potential to hold water (once the hole is fixed) which could stagnate and promote bacteria growth.

Quote:
Well, when it comes to Keystone RV and my dealers, Camping World in St Augustine FL, Cocoa Beach FL and Savannah GA all I can say is what Phil on Duck Dynasty would say, I'm Happy, Happy, Happy!
Phil Robertson, a man of few words and great common sense. Wish we had more like him.
__________________
gtinet is offline   Reply With Quote
Old 04-11-2013, 04:51 PM   #25
440justin
Senior Member
 
440justin's Avatar
 
Join Date: Mar 2013
Location: Silvis, IL
Posts: 262
It is important to remember rvs are built like a house, one at a time buy humans, they don't have all the automation the auto industry has to elimate issues like this. If anyone has ever had a house build you know there are always some issues at first, but a good contractor will take care of the issues. No different for our rvs, up to the dealer to make sure everything is right.
__________________
2013 Passport Elite 23RB
2012 Ford F150 EcoBoost 4x4
440justin is offline   Reply With Quote
Old 04-12-2013, 08:37 AM   #26
gtinet
Junior Member
 
Join Date: Apr 2013
Location: Illinois
Posts: 13
Quote:
Originally Posted by 440justin View Post
It is important to remember rvs are built like a house, one at a time buy humans, they don't have all the automation the auto industry has to elimate issues like this. If anyone has ever had a house build you know there are always some issues at first, but a good contractor will take care of the issues. No different for our rvs, up to the dealer to make sure everything is right.
Good point.

Since RVs are built in a controlled environment away from the wind, sun, rain, snow, etc... you would think the quality control would be significantly better than what it is though.
__________________
gtinet is offline   Reply With Quote
Old 04-12-2013, 01:21 PM   #27
antiqfreq
Senior Member
 
antiqfreq's Avatar
 
Join Date: Mar 2008
Location: Soperton, Georgia
Posts: 1,540
Humans build it -

Humans supervise it -

There will be Human error !

Jo
__________________
2007 Keystone 291RLS
2003 Ford F250, 4x4, SB, CC
7.3L diesel, Banks Exhaust Brake
ISSPRO pillar gauges
Pullrite 15K sliding hitch
2-Honda Eu2000i's in toolbox
2012 Polaris 400
2012 Polaris 330
antiqfreq is offline   Reply With Quote
Old 04-13-2013, 07:01 AM   #28
concours
Senior Member
 
Join Date: Sep 2012
Location: Vernon
Posts: 330
I really don't think that Keystone is any better or worse than any other RV manufacturer, my Couger 331mks is not without its problems. Fotrunatly our dealer has a good reputation and is gradualy solving the concerns, the concerns that we have had have only shown up during camping trips and where not obvious by just looking around the trailer therefore not noticeable during the PDI. I feel that the root cause is nothing but lack of skill and care by the people building the trailer its just a paycheque to them and they do not have any thought for the people who work and save hard to purchase the RV the same goes for most munufacturers from homes to autos
__________________
2013 Cougar 331MKS
2007 GMC 3500 Sierra Duramax
RideRite air bags
Mor/Ryde XFactor and Wet Bolts
1982 BMW R100
concours is offline   Reply With Quote
Old 04-13-2013, 07:23 AM   #29
gepaine
Senior Member
 
Join Date: May 2011
Location: Carnation, WA
Posts: 190
Quote:
Originally Posted by antiqfreq View Post
Humans build it -

Humans supervise it -

There will be Human error !

Jo
This is precisely why Keystone (and other RV manufacturer's) need a vigorous and effective quality control program!
__________________

2011 Keystone Cougar 24RKS
2007 Cadillac Escalade
Prodigy P2 Brake Controller
Past Trailer:
Forest River R-POD RP-175
Past Tow Vehicle:
2008 Toyota Sienna
gepaine is offline   Reply With Quote
Old 04-13-2013, 08:16 AM   #30
gmtech1
Member
 
Join Date: Jun 2012
Location: dartmouth ma.
Posts: 30
Thats why i think the warranty should be for at least 2 years.What about the person that only uses it a couple of times a year with the family they really don't break it in for things to start breaking or not working properly.
__________________
2008 GMC YUKON
2012 premier 29RTPR
DARTMOUTH MA.
gmtech1 is offline   Reply With Quote
Old 04-13-2013, 08:26 AM   #31
JRTJH
Site Team
 
JRTJH's Avatar
 
Join Date: Mar 2011
Location: Gaylord
Posts: 26,985
Quote:
Originally Posted by gepaine View Post
This is precisely why Keystone (and other RV manufacturer's) need a vigorous and effective quality control program!
Quality control costs money. Until the cost of repairing trailers during warranty exceeds the cost of building them correctly the first time, almost all manufacturers will opt to go the "low cost route" They aren't "bad guys" but rather are a profit driven industry.

That being said, it's not just RV manufacturing that's driven this way, everything from axle bearings to washing machines are built the same way. It's understood that a certain number will fail and need to be replaced. Only when the cost of failures exceeds "profit expectations" does the manufacturer "need to change" Any business must factor in the cost of quality control. If it costs more than the competetion to build a better mousetrap, the business isn't competetive and fails at the marketplace. That's happened over and over again in our "free market socitey."

I see only one way the RV industry is going to change. That is, the consumer simply stops buying until the quality improves. Not enough of us feel that strongly about forcing change, so I don't see it happening anytime soon. Is that a "defeatist attitude" ? I think more that it's "understanding that we get what we pay for" and most of us are happy with our purchase. So, to that end, the manufacturers give us what we want, an RV that is affordable with the understanding that they will fix what we find wrong within a reasonable time. To give us a "perfect RV" every time would cost more than most of us are willing to pay, so they would sit on the lot until they were sold at a bankrupcy auction of a defunct manufacturer.
__________________
John



2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
JRTJH is offline   Reply With Quote
Old 04-13-2013, 08:48 AM   #32
davidjsimons
Senior Member
 
davidjsimons's Avatar
 
Join Date: Nov 2012
Location: Virginia
Posts: 865
Quote:
Originally Posted by JRTJH View Post
Quality control costs money. Until the cost of repairing trailers during warranty exceeds the cost of building them correctly the first time, almost all manufacturers will opt to go the "low cost route" They aren't "bad guys" but rather are a profit driven industry.

That being said, it's not just RV manufacturing that's driven this way, everything from axle bearings to washing machines are built the same way. It's understood that a certain number will fail and need to be replaced. Only when the cost of failures exceeds "profit expectations" does the manufacturer "need to change" Any business must factor in the cost of quality control. If it costs more than the competetion to build a better mousetrap, the business isn't competetive and fails at the marketplace. That's happened over and over again in our "free market socitey."

I see only one way the RV industry is going to change. That is, the consumer simply stops buying until the quality improves. Not enough of us feel that strongly about forcing change, so I don't see it happening anytime soon. Is that a "defeatist attitude" ? I think more that it's "understanding that we get what we pay for" and most of us are happy with our purchase. So, to that end, the manufacturers give us what we want, an RV that is affordable with the understanding that they will fix what we find wrong within a reasonable time. To give us a "perfect RV" every time would cost more than most of us are willing to pay, so they would sit on the lot until they were sold at a bankrupcy auction of a defunct manufacturer.
And that pretty much sums it up.

When I bought my Cougar, I expected to have some kind of a punch list, hell we had one on an Egg Harbor, but to my surprise, those issues have been non existent with respect to my unit, except for a leaking quad ring in the tv antennae, blame Winegard. With that being said, is the fitting of the trim as good as my home? The answer to that question is no. But then again, my brother in law and myself built my home. I'm sure my brother in law could have done better finish work inside my TT, but what would I have paid for the trailer? Some things you just have to chalk up to mass production. What I can not tolerate though is a problem because somebody didn't give a hoot that I was ultimately paying on the other end. If you don't have the time to do the job right, you certainly will not have time to do it again.


Sent from my iPad using Tapatalk
davidjsimons is offline   Reply With Quote
Old 04-13-2013, 09:09 AM   #33
JRTJH
Site Team
 
JRTJH's Avatar
 
Join Date: Mar 2011
Location: Gaylord
Posts: 26,985
Quote:
Originally Posted by davidjsimons View Post
And that pretty much sums it up. ... If you don't have the time to do the job right, you certainly will not have time to do it again.
Hmmm David, If I didn't know better, I'd have to "guess" that you're self employed.... <wink>

I also have little tolerance for someone who either intentionally or through carelessness just doesn't give a hoot about their work ethic. They tended to last only a very few days in my business. Those shinanaggans cost money and few (if any) business owners tolerate such workers.

I've no doubt that when those type workers come to light in management's goggles, even in the RV industry, they are gone ASAP.
__________________
John



2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
JRTJH is offline   Reply With Quote
Old 04-13-2013, 09:26 AM   #34
davidjsimons
Senior Member
 
davidjsimons's Avatar
 
Join Date: Nov 2012
Location: Virginia
Posts: 865
Quote:
Originally Posted by JRTJH View Post
Hmmm David, If I didn't know better, I'd have to "guess" that you're self employed.... .
Indeed. I do enviromental remediation and agricultural work. Diesel and dust have been good to me so far.




Sent from my iPad using Tapatalk
davidjsimons is offline   Reply With Quote
Reply


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 06:30 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.